Lighting Styles Ltd Anmeldelser 157

It has taken 4 months to deliver 2x pendant lights. Pathetic services

In general, all good and recommended but my personal experience was not hassle-free and hence only 4 stars. The lamp arrived later than promised, though on the plus side, I was informed about the expected delay. More importantly, it arrived damaged, and not really matching the manufacturing quality suggested by the pictures. I contacted the merchant, a replacement was sent promptly which I was happy with and they organised the pickup of the original lamp with DPD which all went generally OK. The communication with the merchant was excellent throughout so this definitely helped.

Absolute joke of a company!! Do not buy! Cheap materials used that break! Not sure where they’ve got their good reviews from absolutely disgusting customer service! Purchased x3 lamps costing me £415 in total took an absolute age to arrive! We have only been using for two months and have been placed safely on a dressing table! I carefully dusted the bulb over the weekend and something dropped from the lamp! A piece of plastic had come away from the bottom of the lamp not even in the area that I was dusting!!!! So it now doesn’t even stand correctly as the legs slide apart!!!! As you can imagine I was livid seeming this has only been used for two months well..... not even that long as it’s not switched on every day! Any how, I contacted customer services sent pictures for evidence and their response was “ there’s nothing they can do for accidental damage claim off your home insurance” What a joke!!!! The lamp was clearly faulty when it arrived and has fallen apart over a short time! I did not damage this lamp by dusting the light bulb it Cleary way already cracked! The Customer Services Manager said that we accepted the condition of the lamp and it’s our fault that we didn’t notice it! Urm..... I’m sorry but when I purchase new goods I don’t except to have to look at it closely for small cracks do I!!! She also mentioned the warranty only covers electrical! So...... what if the lamp had arrived to me in a thousand pieces then would that be our fault! This company needs to be reported to trading standards absolutely disgusting the way we have been treated!! The Customer Services Manager also said she didn’t care about us writing a bad review and we could do what we like so here we are!
So..... update on our review here to the lies that have been written by the company below!!
Firstly...... we were honest we did say that when I was dusting the bulb that the bottom of the light had broken off!!! At no point did we say that this did not happen. Happy to prove by the email that I sent the company!!! So not sure what the company is trying to make us look like we are the dishonest ones here! The Customer Services Manager did not even give us a chance to ask for what we wanted to rectify the faulty lamp they were very clear that they can not help us! Let me just make this clear, this was not accidental damage how can one dusting a light bulb make the bottom of the light magically crack and fall apart! Exactly! A bit of a joke really that you have tried to cover up your mistakes by making us look like the dishonest ones! Yes we did end the call you didn’t so not sure where that has come from because the Customer Services Manager was not giving us any options so again a joke that you have put the blame on us saying that you would’ve given us options but you didn’t at the time! And..... yes my partner not husband did say that we hope you do not survive through Covid as a business because businesses like yours that rip customers off and do not give them any options for faulty goods not to mention again that you’ve put the blame on us saying we damaged it dusting it which again was not the case! Maybe you shouldn’t have been so quick and to make assumptions that we’ve damaged it and offered us a replacement and keeping a good reputation as a business (although you have a fair few bad reviews) and may I suggest that the Customer Services Manager is sent on some training.
Another update...... here’s the text in an email that was sent to customer services over the weekend!! Won’t let me add a picture of the email! Just proves that we are not the dishonest ones here and disgusting to think that a company is replying to my review in this manner by making us look like the villains!
On 30 Nov 2020, at 21:24, wrote:
Hi there
I purchased x3 clear Perspex lamps from you back in August which were quite expensive invoice attached. I’ve cleaned my house today and as I was dusting the top of the lamp I heard something fall and a bit of plastic has come off the bottom of the lamp so it no longer stands up correctly. As you can see I have only had these lamps for a couple of months as they took a long time to arrive. Anyhow do I have some sort of Gurantee on these lamps as surely they should not fall apart for £115 each after two months? Please let me know what you are going to do to help thank you pictures attached.
Update 3rd Dec company has mentioned I have updated my review and have not taken up their offer? I have not been offered anything so not sure where this has come from??? Perhaps if they called me or emailed me to rectify my faulty goods? Maybe I will just go straight to trading standards to get this sorted out.
8th Dec - update have only just seen the email from Lighting Styles sent on 4th Dec after I prompt them! A full refund finally!! Lighting styles mention below I have changed my review I have not changed I have kept you all up to date with the progress!

Ordered a 140mm Diameter 6w CCT LED which arrived quickly. The option to change the colour temp of the light was the main reason for buying this light and it worked really well. Changes can be either fixed at installation or changed via the switch. I couldn't find this type of light elsewhere.
Purchase via their website was painless, p&p charges reasonable. I would use them again no probs.

Update: Refunded money very prompt. Thus 2 stars. Apology accepted. Six weeks still too long. 1-2 weeks on website misleading.

Original post
I ordered a lighting fixture which was listed as in stock with a 7-14 day lead time. When this did not arrive I contacted customer services who informed me it would be two further weeks. Again when the item failed to arrive I again contacted support to be informed that there would be a further two weeks due to a supply issue in Poland. Very frustrating to see still listed as in stock on website. I have cancelled this order and awaiting refund. Honesty and communication would go a long way.

fantastic service from lighting styles, items ordered monday, delivered wednesday, fitted thursday, although a relatively small order its great to get this kind of service.

So impressed with the service.Great communication
Also. I also like having choice
To have parcel left in safe place when i am out.
Oh yeh the light i purchased
Was great and at a really good price . Many thanks

Unable to get the size of light required for 140mm cut out, Lights arrived the day after l ordered them. Excellent Service, Also given good technical advice on the phone which enabled me to choose the correct product.

Great product, received what I expected. Arrived on time in good packaging to avoid damage. Reasonable price. Very happy.

10 out of 10 - Was going to order from a competitor, until this company showed up offering the same product. The reason I went with Lighting Styles was because they actually had stock! ... and also delivered the next day!!!!

Literally woke up and postman had delivered!

Great customer care as well! Online chat available which made everything so much quicker!

Outstanding customer service from Debbie in the customer service team, this company goes over and above to ensure the best quality customer experience- five stars!

They charged me almost $200 for what I ordered, and needed ASAP, then emailed the next day saying they didn’t have it in stock. Then emailed me two days later saying it would take 3-5 business days to get my money back that they never should’ve taken in the first place!!!! Do NOT order from these people because you’ll never know if it’s actually in stock or not, even though it’s listed on the website, and they go ahead and charge you for it.

Good customer service, prompt acknowledgement of order and despatched using a courier that give you a time slot. Slight issue with the light received but very quickly resolved with no hassle or quibles.

Found this company via google - was easy to use their website and product arrived quickly via courier that allowed me to track parcel and suggest a safe drop off if I was not in. No waiting around was necessary
Small issue with the product, NOT the supplier’s fault, was very quickly resolved by them in a very courteous manner
Based on my experience, I’d have no hesitation in recommending this company to anyone

I am SO grateful for your speedy response to my order when I asked if it could be delivered by a certain date. It arrived safely and in good condition yesterday. I wish all companies were as efficient and courteous as you have been. Well done!

Amazing Customer Service

Can't wait to see the products when installed!

Lovely choice of products. We needed 2 over- island lights for our new kitchen - knowledgeable advice when we spoke to an employee. Good communication as regards delivery time. Will certainly use the company again.

Still waiting for a light I ordered over 2 weeks ago. No explanation nothing.! When I approached them to ask where it is they said they have a problem with the distribution centre and it will take another 10 days to be delivered. I ordered a made to measure lampshade and it took half the time! If I'd known it took that long I would have seriously considered buying elsewhere. Poor customer service, not even an attempt to acknowledge they have done something wrong!

UPDATE ON MY REVIEW - as I'm not able to reply on the lighting styles response I will do it here.
No, I wasn't approached. I was the one who enquired about the order.
No one clarified it takes 10-14 WORKING days at any point. At £4.5 for p&p I would have expected it includes weekend deliveries. Finally I'm afraid I won't be taking them up on the 'kind' offer of a discount in future offers so overall my review remains the same particularly on the business trying to misrepresent my original review

We required some advice and fast delivery on some ceiling fans and Lighting Styles delivered on both counts, would strongly recommend and will defiantly be using again

This is how online supply should be done. I bought some oversized down lighters to cover messy ceiling holes they did the job spot on ,are good quality and arrived quickly.Perfect