Employees should know the hours of operation. Use words like please and thank you. Have more staff. Very unprofessional. About 50 people lined up. When they opened they took people with appointment... Se mere
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Se, hvad kunderne siger
The actual test results appear to be quite good. However it is extremely frustrating when you message them as to why it is taking so long to receive some results and their standard response (cut and p... Se mere
Virksomheden har svaret
After I received test results, I was a bit disappointed as I almost didn’t have any allergies or intolerances even I had known that I had them. Good I had consultation with nutritional therapist M... Se mere
Virksomheden har svaret
Lifelab had a 30% discount so I paid about £60 for some lifechanging allergy results. I had been told my entire life I was severely allergic to eggs and nuts and at the age of 32 hadn't eaten anything... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Lifelab Testing
Skrevet af virksomheden
Who are we?
Your health is a commodity, affecting everything we do and when we’re feeling good we tend to take it for granted. Being proactive is about managing your health so choose the best, easiest and most reliable solution for you: Lifelab testing™.
In no way affiliated with Life Labs in Canada.
Our values and our mission
We know the excitement of receiving your test results and finding out exactly which allergens you’re sensitive to- and we also know how powerful these insights can be as you shape and mould your diet to live a better, healthier life. We want more people to feel empowered to start their own wellness journey.
Our company is part of the global health and wellness group Healthy Stuff Online Limited and we have 15 years experience helping people identify problematic allergens via our at home tests. Our global network enables us to distribute the highest quality tests to anyone who needs them worldwide.
What we offer
At Lifelab’s inception, we offered scientifically validated Allergy and Intolerance tests to customers. Since then, we have listened to your feedback and expanded our product portfolio to offer you even more specialist health tests such as:
- Vitamin D Tests.
- Thyroid Tests.
- Liver Function Tests.
- Menopause Tests
- Prostate Health Tests
- Ovarian Cancer Tests
- Colon Cancer Tests
- Inflammatory Bowl Tests
Visit our website Shop Allergy & Intollerance Tests Shop Health Tests
Kontaktoplysninger
Derby, Storbritannien
- 01332 321892
- info@lifelabtesting.com
- www.lifelabtesting.com
3,6
Middel
196 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very professional and very helpful
Required help with information on sample.
25. august 2022
Uopfordret anmeldelse
My experience was...
My experience was.... that the test kit didn't been dispatched stright away after my payment so I called few days later to check what is happening and they said it will be send the next day stright away in the morning. What didn't happened again... I contacted next time by email and the service from Kensi was fast and excellent so I would give him 5 stars! The test kit was send immediately. Altogether they needed one week to despatch my testing kit, which for I payed £118 (I had some discount which is great!). So let me continue...I send the sample on Tuesday morning and today is Saturday... still waiting for their notification about that they received my sample and that is ready for testing...so at the end I am a bit disappointed...and hope all will go right... I can give only 3 stars unfortunately..
23. juli 2022
Uopfordret anmeldelse
Beware, anaphylactic allergy not picked up :(
Very very disappointed that this came back with a low intolerance for peanuts and almonds whereas I’m anaphylactic-deadly allergic (as proven by a recent hospital blue light experience). The response “this does not mean you don’t have a nut allergy, our testing has simply just shown this to be a non – IgE meditated allergy.” HUH? What’s the point then??!
22. juli 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Thank you for your review. We are very sorry to hear you are not happy with the testing.
We have looked into this for you and can see your test results show a peanut reaction on the allergy testing.
Allergies are measured by mediated and non-mediated; it could be that this is non-IgE mediated allergy symptoms, our tests indicated Mediated IgE. Symptoms and history take precedence over raised IgE Antibodies. Raised IgE levels are not always present in an allergy diagnosis it is only one indicator or potential cause of allergy-like symptoms.
If you have any further questions or queries, please do reach out to our customer service team who can book in your free 30-minute nutritional therapist consultation as part of your test package.
Our BANT certified nutritional therapist will be able to advise on your test results.
Very prompt and helpful easy service.
1. juli 2022
Uopfordret anmeldelse
Lifelab Testing is the best you can…
Lifelab Testing is the best you can your allergy test kits. They have an amazing team that will direct and answer your questions. The company also sends back results in a timely manner. If you're looking for health test kits, they are the best in the industry.
8. juni 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Thank you for your review and lovely words, Kate! We are happy to hear you're pleased with the service!
Absolutely brilliant product!
Absolutely brilliant process! It was super quick & easy to produce my blood sample and send it off, all of the instructions were so fantastic and made it feel so easy for me to do alone. I’m just awaiting my results but I am so happy with Life Labs Testing kits and can’t recommend enough!
2. juni 2022
Uopfordret anmeldelse
I wouldn't recommend it
I didn't have a good experience with the customer service. I was expecting to received my test results within 5 days and posted the kit on Monday as suggested. On Friday I contacted the customer service and they told me that the kit takes between 5-21 days to be received by the lab and another 5-10 days to get results once the sample is received. That was not advertised on the website!! The representative stated that if the lab receives the sample within working 7 days "that is fine" and told me not to worry.. Didn't say anything about if the lab receives the sample after 2 or 3 weeks though. I doubt it would be fine. Anyway, I got the results back sooner than I expected. I'm not sure what the accuracy is but I have always known to be intolerant to gluten and didnt appear on the results. I did try to eat some pasta then and nearly ended up to hospital to gastrointestinal problems for 3 days. I was expecting to have been booked for a session with a nutritionist which was included in price. I had to contact the customer service again and they promised me to be contacted within 24 hours from a senior member of the team. Currently waiting for it.
Overall: - not a great experience with customer service. Not rude, but honrstly I felt like I was victim of a fraud
- website not clear about waiting time for results.
- debatable test results accurancy
Sorry, as an experienced healthcare professional would not recommend this service to anyone
18. maj 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Thank you for your review.
We are very sorry to see you are not completely satisfied with the service.
If you have any queries or concerns about your order, please contact our expert and friendly team on our 24/7 website LiveChat.
We are always trying to improve our service, and your feedback helps!
Lifelab Testing
The woman at the counter berated me…
The woman at the counter berated me extremely loud for not making an appointment, a really nasty, B. I was so embarrassed that I sat in the hall waiting. They put me with someone whom is new to Gold stream clinic & she took 2 draws out of my right, then apparently my vein "shut down" then she went to my right arm for the rest I am completely bused across both arms
5. maj 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
We are sorry to hear you have not had a good experience. Your review appears to be about a different company - we are Lifelab Testing, an online only allergy testing company in the UK. We do not have a clinic or take appointments as we dispatch home test kits for customers to mail back to our lab.
If you would be so kind as to remove this review and post it on the profile for the correct company so that the right people are made aware of the level of service you've had.
To clarify, this review is for the wrong profile, and is in no way a testament to the high level of service Lifelab Testing offer with our 24/7 customer service and trained lab staff. Thank you. For more information, please contact us on info@lifelabtesting.com
This company is nothing but a scam
This company is nothing but a scam! I had previous tests by the NHS and thought I would give these a go it came back that I was not intolerant to anything after it taking over a week to receive my bloods! I have constantly asked for my money back and have been refused and called a liar! Please please do not use this company I have reported to trading standards and informed Martin Lewis who was very interested in carrying out an inspection on them
21. april 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Good afternoon, Jen. Thank you for your review. We are very sorry to hear you are not satisfied with the service.
Upon investigating this for you, we can see the testing was completed without error and therefore does not qualify for a refund, as per our terms and conditions agreed to at the time of purchase.
However, our team have reached out on a number of occasions to book you in with our nutritional therapists to help explain your results and help you get the most from your report. Unfortunately, we can see you have declined this offer.
From the correspondence with the team, at no point has any member of Lifelab made accusations of your NHS tests being untruthful. However, the information you have provided regarding your NHS testing is for allergy testing rather than the intolerances you have queried with the team. The NHS do not currently offer blood intolerance tests.
If you have any further questions or queries, please do reach out to our team at info@lifelabtesting.com who will be more than happy to assist.
Scam? Looks like it.
I wish my partner had read the multiple negative reviews on here before paying over £150 for someone to fleece her time. What makes it specifically bad is people, many with dietary issues or skin allergies obviously get hooked in on an over promised service, only to first receive bizzare results often contradictory to NHS provided results. But then to get the follow on service ( which seems to be silence or being ignored - especially if you want anything close to a refund).
Q the generic copy and paste response they provide on here.
I even contacted the managing director, they are yet to reply. . . .
My warning to anyone either themselves or that knows a family/friend who is about to use Lifelab testing, don't. Just don't waste your time, and don't let them get your hopes up. Take notice of the volume of negative reviews and importantly the consistency of what they say. It isn't a coincidence...
4. april 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi James, thank you for your review. We are very sorry to hear your partner is unhappy with the service. In order to investigate this for you, we did request more information on your order via TrustPilot 3 days ago. As soon as we have this information, our team will be more than happy to assist.
Besvarelse fra Lifelab Testing
We are very sorry that you have not had a good experience, however we would like to point out that we are www.lifelabtesting.com, a UK based allergy and intolerance company, in no way affiliated with www.lifelabs.com, the Canadian medical company.
If you would be so kind as to remove this review and post it on the profile for Life Labs (this can be found here www.trustpilot.com/review/www.lifelabs.com) so that the right people are made aware of the level of service you've had.
To clarify, this review is for the wrong profile, and is in no way testament to the high level of service Lifelab Testing offer with our 24/7 customer service and trained lab staff. Thank you. For more information, please contact us on info@lifelabtesting.com
This company is not good
This company is not good. They would not provide Us with a refund. The report was totally wrong. Complete waste of money, don’t bother wasting your time and money. They prey on peoples desperation! AVOID!!
5. marts 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi Patrick, thank you for your review. We are very sorry to hear you are unhappy with the service provided. Our team are unable to locate any details on our systems with the information you have provided via Find Reviewer. Please do reach out to our customer service team at info@lifelabtesting.com who will be more than happy to assist.
My results do not seem realistic to me…
My results do not seem realistic to me so I am disappointed I paid £143.10 for this.
3. marts 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi Peter, thank you for your review. We are very sorry to hear you are not satisfied with the results report. Our testing is completed in our ISO accredited labs and we test for allergy and intolerance reactions using an scientifically approved in-vitro testing system.
As you purchased one of our Complete packages, you are entitled a 30-minute consultation with one of our nutritional therapists who can advise further on your test results and help you understand the report and get the most out of it.
This can be booked in with our customer service team at info@lifelabtesting.com
Customer service is 10/10
Spoke to Alex in customer service. They were quick with responses. Super friendly and because of this I'll be reccomending to friends. Thanks Alex!
2. marts 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Thank you for your review! Thank you for your review. We are glad your experience has been positive! Your feedback has been passed on to Alex.
Almost a month later and still no…
Almost a month later and still no notification test has arrived back at the lab. Blood samples would be useless by now anyway. Keep asking customer service same answer of will check with lab and get back to you … still waiting. Have passed on to Amex due to deal with as the company have not fulfilled there obligations. Waste of money.
21. februar 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi Marcus, thank you for your email. Our systems show your sample arrived at our labs and was no longer suitable for testing and our team reached out to offer a replacement test kit free of charge to complete the testing. Unfortunately, we received no response. However, our team has processed your refund you requested. I hope this helps.
I was shocked to see that some body…my review is 100!percent correct. If life lab doesn’t publically apologise. I will post the actual results on the face book and Twitter.
I was shocked to see that some body else’s results were posted under my profiles. When taken up with their support, they just send me the couple of phone numbers to talk.
Terrible company , not trustworthy.
17. februar 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi Mohammad, thank you for your review. We believe this review is for a different lab. Our ISO accredited lab systems which include a personalised QR/activation code unique to the customer does not allow for results to go into any account other than the one the customer has activated it under.
Based on the information provided in the Find Reviewer system, this review is for another lab as we do not test for Lithium.
Horrible experience
As some other say, I believe this is a scam.
Four weeks passed without any email confirmation that my sample arrived and by the chat function, I was convinced I will receive a confirmation. I go on the website and surprise, there is a result from 3 days after I activated the test. Literally everything on their list I'm allergic to hahahha
The employee from the chat function convinced me again this is not correct and they said they haven't received the said sample, so I shouldn't look at the result.
They sent me another test, the sample to which again hasn't been delivered in 3 weeks. No email confirmation of received or tested sample, but a result appears exactly 3 days after I registered it. Result is almost the same as the last one with very small differences, to which the support employee says "they are happy with the results". Yeah, probably just copied the previous one and tweaked it. How am I supposed to trust a result that I was told not to trust by their very employees? And when no confirmation was sent to me...
No refund is possible they say after 2 months of delays and errors...
And I know you are going to reply with "book a session with our staff to discuss your result", so no need to reply to my review at all!
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Hi Raya, thank you for your review. We are very sorry to hear you are not satisfied with the testing.
I understand my colleague has been in contact with you on this matter, and we have investigated your reports, showing both reports were completed without error and the second confirms the findings of the first.
As I am sure you are aware, first class mail is received the next working day. Our labs currently have a 48 hour turn around time for samples being received which is why you received your results within 3 days.
Please also let me assure you it is not possible to copy or tweak test reports in any way, and this practice would be highly unethical.
Our labs would be happy to provide any data you require to confirm the reports. Please do reach out to us for this.
I can see you have been offered a free nutritional therapist session in addition to your free session as part of your package, which you have accepted. If you have any further queries or concerns, please do not hesitate to contact us on info@lifelabtesting.com and we will be more than happy to assist.
Great service and really fast results
Great service and really fast results. After having questions about the results I booked the consultation and spoke with Lorraine, who was so knowledgeable and helped me decide on a plan moving forward. I was even sent a nutrition guide and tips and information. Perfect service would definitely recommend :)
11. januar 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
Thank you for your amazing review! We are so happy to hear you are pleased with both the speed of your results, but also our service and your nutritional therapist consultation!
Careless about covid restriction
It was too unprofessional team,i arrived to canada and they post my PCR test kit after 7 days,was really poor respond,lateness,careless about traveller and covid control restriction responsibility,
I came first time to canada and really shock about Canadian government function
4. januar 2022
Uopfordret anmeldelse
Besvarelse fra Lifelab Testing
We are very sorry that you have not had a good experience, however we would like to point out that we are www.lifelabtesting.com, a UK based allergy and intolerance company, in no way affiliated with www.lifelabs.com, the Canadian medical company.
If you would be so kind as to remove this review and post it on the profile for Life Labs (this can be found here www.trustpilot.com/review/www.lifelabs.com) so that the right people are made aware of the level of service you've had.
To clarify, this review is for the wrong profile, and is in no way testament to the high level of service Lifelab Testing offer with our 24/7 customer service and trained lab staff. Thank you. For more information, please contact us on info@lifelabtesting.com
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