Lancaster Gate Assistance Anmeldelser 

Molly is great, kept us well informed through out the process keeping it stress free and easy to make the claim very helpful and thoughtful pleasure to deal with.

Sadie was very helpful with explaining the claims process, our options and getting the claim logged after my son was knocked off his motorbike by a car driver. She was patient and knowledgeable with my questions and made sure I was happy with the next steps. Exactly the kind of clear guidance you need after an unsettling experience. Thank you for your assistance!

Really easy to talk to and understanding of the situation , really clear communicators , all round really impressed

Jack was great at running me through everything very good service.

Best service thank you

Andy was fantastic delivering my hire bike. Took time to go through everything and made me feel at ease with the difference.

Credit to the company

An outstanding customer service provided by Ms Molly Prest, very kind and very polite.
Always willing to help and very good listener, an outstanding communication, always explaining all my options and the terms and conditions. Ms Molly Prest was charming all the way through the phone call.
I will be recommending this company to family and friends.
That was an amazing experience, I had and a pleasure to be talking to a very experienced and knowledgeable customer service provided by Ms Molly Prest and a very good value for the company services.
Well done!

Very nic service very nic parsan good service
Daz this parsan is very good service
Thanku 🙏🙏🙏

Experience was great thanks to Dave Morris, was really friendly and helpful. Communication was great and he helped make a bad situation a bit better for me.

Great help to me much appreciated

She was very helpful, I thank her.

Very nice people and very helpful

Operator Archie Bremner and Jade form travel was a huge help in my claim service.Its my first time doing any of this and he was patient and made everything easy 5/5 star service

Very helpful, explained it all well for me to understand. Helped with any questions I had

Andy was amazing had a good chat when dropping the moped off and explained everything perfectly

So I have had sadly 2 non fault accidents with this insurer. Within a very short period of time of each other. On both occasions, the customer service and the process of sorting the claim have been very good, and made to be as stress free as possible. Daniel Miller-Williams was the chap we have dealt with on the most recent claim and his customer service without a doubt has been outstanding. The claim is on going currently, and I feel confident with staff such as Daniel dealing with our case, we will have great support on getting this claim dealt with as swiftly as possible.

Steve Bull Arrived well within expected time frame. Polite and courteous. A biker himself, he was very careful with my broken bike. Secured it into the van and said he would take care of it. Excellent service. Thank you.

Great customer service from Steve bull and great service all together

First time having to make a insurance claim and I’ve got nothing but praise for Lancaster Gate Assistance,
They arranged the recovery for my motorcycle and a temporary one while claim is going through,also my physio for my recovery and solicitor.
All the staff are friendly and helpful and have really helped at a stressful time.