-- Previous comment Lots of issues with support and getting help: I've been trying to get help with a ticket transfer for 5 days straight and have not received any response despite sending multi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Moving house can be stressful but remembering to change your address with everything and everyone it's easy to mis out something. I contacted Lets Do This by email. I got a reply quickly asking a fe... Se mere
Confusing registration process. I was registering for myself, and then suddenly and unexpectedly I was forced to register for my daughter. I had entered that she had a qualifying time by gps, but I wa... Se mere
Booked an event.. but my email confirmation didn’t come through, emailed LDT and they quickly confirmed that my registration and payment was received and resent the confirmation email.. Love this co... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Let's Do This exists to inspire anyone and everyone to have incredible moments, make unforgettable memories, and feel alive. With 1000s of incredible experiences to choose from, we're here to help you find your next moment whether it is running, cycling, triathlons, swimming, trail or obstacle.
Kontaktoplysninger
Smiths Building, Lower Ground Floor, 179 Great Portland St,, W1W 5PL, London, Storbritannien
- support@letsdothis.com
- www.letsdothis.com
4,1
God
1 t anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very good customer service
15. februar 2026
Exeter half marathon was a great event…
Exeter half marathon was a great event for me. The first great gift was the extension of the time in which to finish to 3 hours 30. I am 73 years old and finished in 3 hours 05 mins. Extending the time limit meant the race was an enjoyable one for me without too much pressure.
6. februar 2026
Need to check my Registration
Looking for help trying to find my Registrations in 2026 TD Five Boro Ride
8. februar 2026
Staff was very helpful
Staff was very helpful, they resolved my problem within a business day.
10. februar 2026
Uopfordret anmeldelse
Had Potential
I got some helpful answers for my first question, then no responses after. I thought this was a live chat, so not what I was expecting, but then there’s still no response so I’m a little bummed about that.
5. februar 2026
Absolutely awful
Absolutely awful. Unable to get a refund due to illness and injury. They make it virtually impossible to claim your money back even though it’s circumstances beyond your control. They pass you from one place to another, total chaos. Not impressed.
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Let's Do This
Hi Gail,
Thank you for your review, we’re sorry to hear about your experience.
As outlined in the event organiser’s Terms & Conditions that were agreed to at the time of booking, withdrawals are not eligible for refunds, transfers, or deferrals for any reason. As we are not the event organiser, we’re required to adhere to these terms and aren’t able to override them.
The only exception would be if Refundable Registration had been added to your booking. Unfortunately, this was not included in your booking, which means a refund isn’t available in this case.
We can see that we replied to your original message and advised you to contact the event organiser directly. This is because they are the only team authorised to make any exceptions outside of their stated terms, and we’re unable to take action without their approval.
We hope you’ve now been able to reach the organiser as recommended. If you need any further help, please reply to our previous email and we’ll be happy to assist where we can.
I could not book my event despite…
I could not book my event despite everything being completed. I tried repeatedly. I emailed the team - no response. No information about any other means of contact. Horrendous customer service.
8. februar 2026
Uopfordret anmeldelse
Besvarelse fra Let's Do This
Hi there,
We’re really sorry to hear about your frustrations with not being able to complete your booking. That’s certainly not the experience we want anyone to have.
As we haven’t received any further information from you following our request, we’re unfortunately unable to locate your original message in our inbox or identify the specific event you’re trying to book. Without those details, we can’t properly investigate what may have gone wrong.
Please could you contact our team at support@letsdothis.com, sharing the email address you used, a brief description of the issues you’re experiencing and the name of the event you are trying to book? Once we have that information, a member of the team will look into it and get back to you as soon as possible.
We’d really appreciate the opportunity to help get this resolved for you.
Horrible experience for a team captain
Horrible experience for a team captain. Very little ability to make simple changes to your team - like run order. Super clunky website. I wish Ragnar would pick a new company to handle their events :(
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Let's Do This
Hi Donna,
Thank you for your feedback, and we’re sorry to hear you’ve had issues trying to organize your team.
The ability to sort the run order is only enabled by the event organizer, usually around 4–6 weeks before the event. This is likely why you’re not able to access this feature yet. Once it is switched on, you’ll be able to manage this through your Team Page.
We’ve checked our inbox but can’t find any messages from you, so please email us at support@letsdothis.com with your booking reference and a brief description of any issues you are facing or question you may have about your booking.
Our support team will be happy to help answer any questions you may have.
I had made an error with registering…
I had made an error with registering one of our runners. Manuel, from Let's Do This was very quick and efficient in correcting the details and letting me know.
4. februar 2026
Uopfordret anmeldelse
Registration Issue
Prompt response by Manuel,with a booking issue and a registration fee being taken 3 times due to a technical issue.
He quickly resolved the issue, in getting my money refunded.
3. februar 2026
Uopfordret anmeldelse
Very easy to communicate with and very…
Very easy to communicate with and very helpful advice.
28. januar 2026
Prompt Response
The LDT staff responded to me promptly when I requested an invoice for my payment to the St. Paddy's Day 7K in Amarillo, TX in March.
26. januar 2026
Sorted ✔️
I appreciated that after ‘talking’ to the AI bot that I got put through to a human. After 48 hours or so, I had the answer I needed. It wasn’t urgent and I feel that it was appropriate service.
27. januar 2026
Uopfordret anmeldelse
Manuel was responsive and clear about…
Manuel was responsive and clear about what he needed to resolve my challenge.
26. januar 2026
Uopfordret anmeldelse
Efficient and friendly
I booked a place on the Junior Great North Run for my daughter, however I accidentally registered her under my name. After getting in touch Frankie was quickly able to rectify this.
26. januar 2026
Uopfordret anmeldelse
Could not find a registration email so…
Could not find a registration email so contacted Lets Do This through their website at the weekend. Had a reply and everything confirmed on Monday. Great service from Frankie
25. januar 2026
Uopfordret anmeldelse
Saved by Support Team
I had a problem booking a spot for Inverness Half Marathon due to a technical glitch. I was not provided with a booking reference number or any further event details.
After contacting support, once I had provided proof of payment and this was verified, the support team managed to get me a new booking reference and sorted my place out.
The support team were very helpful, the booking system is perhaps a little clunky?
22. januar 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.