Laundrie Anmeldelser 

146
TrustScore 2.5 ud af 5

2,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

We've been using Laundrie for years without any issue. Recently gave a suit for dry cleaning which came back with literal holes all over the trousers. When we reported it, the owner himself replied wi... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

I don't recommend, especially if you need to use them for something important. I ordered a suit dry cleaning. The pickup and drop-off was super smooth, but a stain remained on the suit trousers when t... Se mere

Bedømt til 1 ud af 5 stjerner

laundry delivered to wrong house. Also, after using the service several times my white sheets are now yellow. Non apologetic when flagged and never write back. It is a shame as the service was handy b... Se mere

Bedømt til 4 ud af 5 stjerner

The only failing is the payment method. With every service you pay and trust that the service will be delivered. I expect to be debuted up front rather than waiting and reconciling payments a week or... Se mere

Virksomhedsoplysninger

  1. Rengøringsservice
  2. Renseri
  3. Vaskeri
  4. Vaskeservice

Skrevet af virksomheden

Laundrie is Dublin's first premium dry cleaning and laundry service collecting & delivered to your door. Place an order for pickup and we'll clean your clothes and drop them back within 36 hours.


Kontaktoplysninger

2,4

Under middel

TrustScore 2.5 ud af 5

146 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

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Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,4

Alle anmeldelser

(146)

8 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

5 Stars

Excellent service - have a baby & a busy job so this takes so much pressure off. The guys are great, 5 stars

13. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing service

Amazing service. I needed a suit cleaned for a wedding ASAP because I sat on a very dirty wall at the wedding I was previously at. Laundrie made everything really easy for me and I had it back in perfect condition within 24 hours. Will definitely use it again

13. maj 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible customer service

We've been using Laundrie for years without any issue. Recently gave a suit for dry cleaning which came back with literal holes all over the trousers. When we reported it, the owner himself replied with lies about the trousers having arrived damaged when they collected it. We check each item before sending it and it was perfectly fine when it was collected. And if it really was damaged, why not return it as is. Why would you attempt to clean damaged trousers? Such a terrible way to handle a complaint and thank you for damaging a €400 suit. The owner Evan could use a few lessons on customer service.

3. marts 2022
Uopfordret anmeldelse
Laundrie-logo

Besvarelse fra Laundrie

Hi Richard, sorry that you feel this way. While I wholeheartedly disagree with the condition of your trousers I thank you for your feedback and best wishes.

Bedømt til 1 ud af 5 stjerner

Chronic customer service and overcharged for laundry

The first time I used this company they were great. The second time their customer service was appalling. I weighed my laundry, it was 13kg. I contacted Evan and asked could I add another bag, he said no problem. The second bag was 6kg. Total came to 19kg before it was collected. The laundry came back and I saw that I was charged for 22kg. I weighed it and there was only 19kg. I contacted Evan and explained what happened. He initially apologised then proceeded to charge my credit card for the 22kg. I asked him to amend the charge as it was incorrect, I received no response and the charge went through on my credit card for 22kg.

5. oktober 2021
Uopfordret anmeldelse
Laundrie-logo

Besvarelse fra Laundrie

Hi Aisling, we weigh all laundry upon being collected on a calibrated commercial scale. Your 2 bags totaled at 22kg. This is the first time we’ve had a disputed weight so have confidence that our scales are accurate. We had no problem giving a generous discount on your first order but it is unfair on a small business to ask every time.

Bedømt til 5 ud af 5 stjerner

Delighted

Really happy with the service. Was under pressure from all the washing, got it collected that day & the laundrie drivers were so nice, I’m delighted with it!

15. maj 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Just got back my Canada Goose jacket…

Just got back my Canada Goose jacket and it looks like new. I've had it 3 years and it's the first time I've had it cleaned as I was worried about it. Going to send in all my coats after seeing how good a job they've done!!

6. december 2019
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Abysmal customer service

Used these guys a few times without any issue,then in August we had a problem.
I sent 3 bags of clothes to be washed and folded. Half of one bag came back with something white and sticky melted onto it (I didnt have any printed shirts etc.. in any of the bags)and another item(a babies coat) was torn.i contacted them and in fairness they came back the next day and took them to be rewashed and that's when customer service became abysmal. They charged me again to rewash them. If I didnt keep an eye on my bank account they would have gotten away with that extra charge, they refunded that money when I complained. I left it a few days before contacting them,I emailed Evan the owner, initially he said he would contact his insurance about compensation but in his next email he blamed me for putting something in the bag (doesn't explain the ripped coat). The bag contained mostly childrens clothes so Evan then suggested my son may have put chewing gum in the bag or pockets(my son is 1years old ,so no that didnt happen).I waited nearly a month before someone answered my last email(they still had my clothes)and I think it was only answered because I threatened court proceedings. Evan then emailed saying most of the clothes are ok and he would have them delivered, no apologies nothing.
When they came back only 4 items where clean the rest still had white sticky Mark's on them (the coat was sewn though).
I will never use these guys again which is a pity because it's such a handy service.
They are great until something goes wrong then they will shift blame and ignore you.
Their customer service leaves a lot to be desired.

22. september 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Being disabled

Being disabled, and no washing machine, i would be lost without the wonderful service that Laundrie provides. The staff are always helpful polite and spot on time. Keep up this fantastic service!

3. september 2019
Uopfordret anmeldelse

Dette er Trustpilot

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