Lamps2udirect Anmeldelser 

694
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... Se mere

Bedømt til 5 ud af 5 stjerner

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Lampeforretning
  2. Leverandør af elpærer

Skrevet af virksomheden

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

694 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 83 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(694)

30 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Really poor experience

Really poor experience. Ordered a light on the 23rd of August that was showing in stock, after a couple of weeks I made contact as hadn’t had delivery, was told they didn’t have any and would be getting more the week after. A further couple of weeks past and still no delivery or communication so contacted them again, still don’t have them in stock and don’t have a date they are expecting them. Left it another two weeks and still the same so cancelled the order for a refund, their website is still showing the item is in stock.

23. august 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thanks for your review, Lee. We are sorry this experience was not up to our usual high standard and appreciate this was not completed in time and there was a lack of communication on our side.

Bedømt til 5 ud af 5 stjerner

All good no issues

8. august 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review, Kirt! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Great company.

I could get items here that I couldn't obtain elsewhere and the service is excellent. Everything is well packaged, too.
Just replaced my old MFI style under-cabinet strip lights - very pleased.

20. september 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review, John! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Great Service

The products we ordered were very good quality, fast and speedy delivery.

16. juli 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review, Pat! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Good experience

Good prices, good delivery. That's what it's all about.

11. september 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review, Bill! We hope to help again soon with your lighting requirements!

Bedømt til 1 ud af 5 stjerner

DON'T WASTE YOUR MONEY

DON'T WASTE YOUR MONEY - LOADS OF OTHER REPUTABLE, GOOD COMPANIES OUT THERE! I am not the only one as returns are marked "Difficult"!

Sent wrong item, knowing it was unavailable. He was arrogant and rude. Clearly hates customers and not interested in customer service.

Will no doubt reply how everything was obvious and not his fault..... BLAH, BLAH, BLAH. I think they believe they have never got it wrong!

13. september 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you for taking the time to leave us a review, Charles.

Sorry you felt we have been arrogant and rude. We have not spoken verbally, only via email.

We can see that an item has been ordered in error and have provided all the details on how to return. A full refund will be issued for you when the item comes back. Despite sending us the following message we have not moved away from our returns policy, which seems to be the main issue....

'Please arrange collection at your own cost and also refund any outgoing postage you have charged me for delivery once you are in receipt of the item. I will hold back on my review at this stage'

We are comfortable with people leaving us feedback and sharing their experiences.

We are not perfect and sometimes things do go wrong. This is not one of those occasions though. Hopefully you manage to source the correct item.

**03/10/2024** As of today, we have not received anything back from you. Does this mean you managed to fit the item we sent you?

Bedømt til 4 ud af 5 stjerner

Helpful advice

Martin readily available to advise on purchases and answer queries. My only concern is that I was told two purchases would be amalgamated to save the delivery charge on the second, but I did not get the £7.95 refund promised

29. april 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you, Chris! Your refund has now been issued and we have just received a new order from you, which is great - Thanks again!

Bedømt til 5 ud af 5 stjerner

Great service!

6. august 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Ordering online is so easy .I did…ordering made easy

Ordering online is so easy .I did ring the company to check i was ordering the right item .the person I spoke to was very helpful and nothing was to much trouble.

1. august 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Bought some bulbs for lamp

Bought some bulbs for lamp - seamless experience and very reasonably priced

19. april 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Excellent company with great service

Have used this company numerous times over the years and cannot recommend highly enough. Clear concise information, excellent pricing and all delivered promptly. Would most definitely recommend

8. juli 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

Bulbs for my patio heater

Bought bulbs for my patio heater and they were a good price, arrived quickly and were well packaged to avoid any breakage

17. juni 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for your 5 star review! We hope to help again soon with your lighting requirements!

Bedømt til 5 ud af 5 stjerner

No issues.

No issues.

Simple and easy.

8. maj 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Bedømt til 5 ud af 5 stjerner

under cupboard Robus LED lighting

Lights arrived well packaged and were a good price.
Good experience.

30. maj 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Bedømt til 1 ud af 5 stjerner

L2U-0524-192158 sent an email…

L2U-0524-192158 sent an email requesting a return on 1 of the 3 lights due to a fault and they did not reply. slow dispatch time as well.

16. maj 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for taking the time to leave us feedback! We are very sorry to see this and would be interested to know more about what went wrong. Please contact us directly via email, so we can resolve this issue - info@lamps2udirect.com.

Bedømt til 5 ud af 5 stjerner

Excellent service

Wide range of products including a bulb that I was looking for - specifically a daylight bulb for crafting/painting etc. There was an issue with Royal Mail which led to some communication but they were really helpful and keen to sort it out. Highly recommend!

25. marts 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you so much for taking the time to leave us feedback! We hope to help with your lighting requirements again soon.

Bedømt til 1 ud af 5 stjerner

Be warned - High courier surcharge for Northern Ireland

Watch out if you order for Northern Ireland delivery. Larger items incur a courier charge of £7.95 + VAT, which is fine but what is not clear, in my opinion, is that if you live in Northern Ireland you will incur an additional courier charge of £20 on top of the larger item courier charge as the courier interestingly classes Northern Ireland as an 'export package'. To be fair to Martin at Lamps2udirect there is mention of a surcharge for NI in the T&C's but the extent of this (200%+) could be spelt out more clearly to avoid customers wasting their time.

29. april 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Hello Alastair,

Thank you for taking the time to leave us a review - It seems you have a fair bit of it.

As you have stated, we do advise customers to contact us before ordering oversized items from offshore isles so we can confirm delivery charges in advance.

We do not make profit on delivery charges. These are simply forwarded on to the customer.

The option to cancel is always offered and in this case a full refund was issued.

Bedømt til 5 ud af 5 stjerner

Easy web site, fast delivery.

Very easy web site to find exactly what I needed now that we’re replacing clockwork lighting with LED. Fast delivery and well packaged strip light bulb which had no chance of breakage in transit. First class, I’ll be back.

1. marts 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you, Robin. We hope to help again soon.

Bedømt til 5 ud af 5 stjerner

Excellent company.

I’ve used lamps2udirect before. Their website is easy to navigate ( & I’m a wrinkly 😊). Prices are very competitive. I ordered 3 fluorescent lamps & unfortunately 1 was broken. I contacted customer service & spoke to Martin who was extremely apologetic, friendly & professional. He offered a replacement or refund. I requested a replacement & have received . Highly recommend this trustworthy company.

11. marts 2024
Uopfordret anmeldelse
Lamps2udirect-logo

Besvarelse fra Lamps2udirect

Thank you, Ann! We hope to help again with your lighting requirements soon.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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