La DoubleJ Anmeldelser 

I ordered a dress and I didn’t receive it and after asking multiple people for support I was given no help I emailed and called and I feel like I’ve been scammed. Hopefully someone answers.

I have never been so discouraged as a consumer. I purchased a dress that cost $1400 for my sisters wedding. Unfortunately it did not fit. I went through their detailed return process. It’s been a FULL MONTH since I shipped back via fedex and I still have not seen the credit hit my card. I had to literally raise hell on their social media to finally get this processed. Still awaiting my credit. They say in their FAQs that they need 10 days after arrival at their warehouse to process a return. Why am I waiting a month? Do not buy directly from this company.

Amazing design and very good customer service.
I ordered a wonderful dress a few weeks ago and the shipping service was very fast.
Later, I had to request a different size, and I can confidently confirm that their customer support is both friendly and attentive.
Plus: amazing packaging.

Used to like this brand more.. quality is good but not always worth the money. I bought already a few items but my last order was very disappointing for a different aspect: the shipping and delivery time on the website is misleading. I paid 20€ (!) for an express delivery (1working day as stated on their website) and ordered 4 days ago. Haven’t received anything yet and customer service is extremely slow and non very responsive or effective. Asked for a refund of the shipping costs, and no answer received yet.

I returned an order consisting of two items to the online shopping branch of this retailer. I received an e-mail from them informing me that I would receive a full refund. I was only refunded - via paypal - for one item.

In an attempt to discover why, I tried to call the customer services number provided on their website on a number of occasions. Their agents were/are never available. The answerphone message asks you to leave your name and contact telephone number so that they can contact you once they are free. I still have not heard from them two months later.

I therefore e-mailed them. I was informed that they had not in fact received the second item, very mysterious when the e-mail I received from them initially confirmed that I would be given a refund for the full amount of the order. They even quoted the amount for the two items.

They then said they would launch an investigation and contact the courier and their own warehouse. They never got back to me with the result of the investigation. I had to e-mail them. When they finally replied, I was informed that they would not be able to refund me for the second item on this occasion as they couldn't find it.

Do be very careful in dealings with this retailer's online service. Better to buy the brand from a shop in the UK.

This company is just horrible! I ordered a skirt from their website and not only did it arrive crammed (and very wrinkled) into the tiniest box FedEx makes, it was so wet that the tissue paper in the box had absorbed the dyes from the skirt. The FedEx box was bone dry on the outside, so it had to have been packed wet. There was also no protective plastic cover for the skirt, just a single crumpled piece of tissue.

I am just appalled that any so-called reputable company would do something so disgraceful! The return label was so wet it was barely legible, but fortunately the folks at FedEx were able to salvage it and back to Italy it has gone!

Finally, they NEVER reply to emails! Non-existent customer service!