Kwikshift Removals Anmeldelser 

Absolutely brilliant.
On time. Helpful.
Organised
Hardworking team
Would recommend this company to anyone.

We recently used Kwikshift for a two-part move from two properties into one. The first move was mostly fine - nothing disastrous, but we did notice that not much care was taken to protect the furniture, and a couple of items ended up scratched or dirty. Toward the end of the day, one of the guys also started complaining quite a bit about the workload, which felt unnecessary given that this is literally what we’d hired them to do.

The second move was where things really fell short. It involved far fewer items and should have been a quick, straightforward job - yet somehow it took four hours, and at least half of that time was spent on extended breaks. The team stood around outside the van, vaping, showing each other videos on their phones, and generally doing anything but moving. We completely understand the need for breaks - that’s only fair – but they spent more time chilling in the truck than working. When my partner politely asked if they planned to get started again soon, one of the movers snapped at her that they were in no rush because they’re paid by the hour - essentially admitting they were deliberately stretching out the time.

We also couldn’t help but notice a difference in professionalism depending on who was present. When my parents were there for the first move, things ran more smoothly. During the second move - when it was just the two of us, both young women - the team seemed less respectful and much sloppier. Items were thrown around with little care, more things were damaged, and they were pretty brazen about deliberately eking out the time.

The damage to our items is minor, but what’s more disappointing is the gap between what’s promised on the company’s website and the reality. The site talks about treating your home like their own and being extremely careful and respectful. That was absolutely not our experience.

Not the worst move ever, but we wouldn’t recommend them based on how things played out.

Our move with Kwikshift was far from smooth and I cannot recommend them.
Positives: all the staff were courteous and friendly, and seemed to work hard. The price also seemed very reasonable.
The issues: a number of our items were damaged. I think this was probably because of a lack of staff. After having three people to load our stuff the day before, there were only 2 staff to unload our belongings at our new address (two completely different people from the day before). Two large items of furniture were damaged as they fell over (one from the back of the lorry, the other in the wind). Thankfully no one was hurt, but this was dangerous. Rushing to get everything unloaded in a reasonable time frame is probably what resulted in other items getting damaged. The lack of staffing also meant we helped to unload boxes, which we should not have had to do.
It seemed strange that a different team of people came on day 2. It would have been better had it been the same team again, as we got to know each other, and it would have saved explaining things again.
We successfully made a claim for some of the items damaged, although this was not especially easy. The claim had to be submitted within 7 days of the move (a requirement from their insurers, I believe), and required various bits of paperwork to evidence the value of our items and costs of repairs etc. I could not claim for some of the damage as I did not get a quote for repairs fast enough. After rushing to submit this and not being able to get information in time, I was frustrated that it took them 13 days and a nudge to reply to my claim. Then when they did reply, they offered the amounts I requested, but they gave the impression they were doing me a favour in doing so as they claimed I had not informed them of the value of my goods (which in line with their terms and conditions would have limited the compensation on offer). From my perspective, I had informed them in writing of the value of my goods as this was requested as I agreed the terms and conditions. If this is not considered a sufficient way of informing them of the value of your goods in writing, that should be made clear.

Really good value for money. Timely responses to any queries I had. The team arrived promptly and packed our belongings with care; unpacking them at the new house with the same consideration. Helpful and friendly. I would recommend Kwikshift removals without hesitation

We were moving on Friday 18th which had been a stressful process all week of backwards and forwards to our new house. We naively thought with a large van coming, we’d have a bit of respite. How wrong we were! First off, I didn’t organise the movers my wife did through a separate company called national removals who must franchise out to someone semi local. We did go for a cheaper price which was maybe a bad idea with hindsight. But my wife asked for the bigger van and she went through the list with the person on the phone. At no point were we told they’d be rigid with the list, the only thing we were told was they don’t like moving plants. Anyway, these two lads rock up in a massive trunk. They immediately told me they do downstairs first when we were prepping upstairs. Not really a huge issue except there was more stuff not ready downstairs. I was showing them about and I could see the driver looking at the list, especially when it came to the stuff in the garden out my shed which the wife would have only mentioned broadly as she doesn’t really go in there. He then told me they’re only going to take the stuff off the list which was essentially all the big stuff, nothing else. None of the other things we hadn’t managed to get over in the week. My heart sank then as of course you’re stuck on the day of your move. They have you over a barrel. It was only then he explained the franchise set up. I offered extra money to just put stuff in the van and he told me it wasn’t down to him and they had another job later. We had no choice but to rope in family to ferry a lot of our things to the new property. In the meantime, although these lads did the bigger items, frequently they were having breaks (especially the driver’s mate who looked like he might be on a phased return to work scheme). Every time I clocked him, he was sitting in the van or hanging over it. For lads who had another job later, they weren’t appearing to be in much of a hurry! The one thing I saw him do himself was take the legs off our dining room table, which I said he didn’t need to do as we had double patio doors but he was halfway done by then. What was infuriating was the driver asked my wife why she went for the bigger truck as it would only be half empty when they had loaded it with the things they had on the list! If we could have just loaded the truck ourselves with them we’d have been able to empty it at the other end, but they were rigid and unhelpful. Thankfully, we had family step in with cars but the new house was forty minutes round trip so there’s only so many trips we could do before the new owners turned up with their goods. I didn’t see the removal lads the last time I came over. My daughter who was here said they spent a lot of time just chilling and when the driver was rebuilding the bed his mate was again just chilling. Again, unusual when you’ve got another job. Usually, I like to give a tip but in this case I’m glad I didn’t. Instead, I gave my daughter’s boyfriend a few quid for helping alongside my brother and sister in law. I’m really confounded at the number of good reviews this company has. Unless we just had a bad experience but can’t see how these guys would ever really go out their way to help someone when they are having one of the most stressful days of their lives. For example, they didn’t even take the topper off our bed, presumably because we hadn’t mentioned it on the sacred list Oh and as for the table, the legs were left for me to put back on and while they remade the bed there are a worryingly large number of Allan screws left over. After the dust settled, we’ve had to leave some garden items like a bench and a wood store and we can’t find anything as we had to just dump most of it it and go back for more. Im not planning to move again, but if I ever did this company would be way down on my sacred list alongside national removals who didn’t clarify you have to list everything down to the last pencil. Response to kwikshift: I get what you are saying but the problem is we only dealt with the guys on the day. We had mentioned these other things on the booking and as I said we we were only informed there might be an issue with plants. A lot of the stuff they wouldn’t take were things removed from the items that were listed for their own ease like the contents of the drawers, and the contents of the storage bed and to leave the topper was ridiculous. We thought we were doing them/ you a favour making things lighter and we didn’t realise (because no one told us) you wouldn’t take these things. This can’t be the only time this issue has come up. The truck we hired had capacity for these things (the driver said as much) and it wouldn’t have been much more time out of their schedule if we were allowed to load it instead of having to do multiple trips in our cars. We would have been totally snookered if we were moving further afield.

Was recommended Kwikshift Removals by a friend. Fantastic service, excellent communication throughout. The guys who did the move were fantastic and everything was seamless. I highly recommend them. Great value too! Quote was much cheaper than everybody else.

We would highly recommend Kwikshift Removals and especially the team they sent to move us: Sean, Aaron, Gordon and Peter. They made what was a very stressful day, bearable.
The guys worked so hard from early in the morning into the night to ensure we were moved in on the day. We had the full packing service and they were worth their weight in gold but the cost was very reasonable.
Should we ever be mad enough to move again, we would definitely use them.

Thank you Kwik shift for once again providing a great service, from start to finish. On the day Our recent move was made so much easier with the amazing team work from Mike and Jamie, they arrived at 8am as promised and were so helpful and polite, nothing was too much trouble for them, which made the whole process stress free and smooth. They worked so hard to get us settled and I would definitely recommend them 100%

Beware unprofessional movers. Highly stressful experience.
Didn't move everything in time and charged me double. I had a lot of things and honestly.Some of it wasn't packed but I thought that all the boxes that had been in my house.Fluttering it up for months due to the solicitor's.Delaying things would be taken first
I wasn't clear from the contract.What would be taken in what order?But they did say they would take everything but essentials on the first day
Instead they sent an older Man and his son.We kept stopping for e cigarettes and taking photos of my possessions as though complaining about the state of it , he only filled half a truck and they left by 1 30 pm. I was even helping and you when they left that not enough had been don On the.
2nd day they arrived about 8:15. And kept sending more and more people , however , it wasn't done til About two pm

This meant I had no time to clean a three bedroom house As I had to have been supervising all the movers all the day. I then had to come back the next day.Luckily thee buyers weren't mov Moving in that day and spend the whole day cleaning the house.And missed a shift at work to
Then I had to miss another shift at work on Monday.Because they withheld my things for 5 days.In their storage unit by the docks Told me they would deliver it on monday as it was to late to unload it. Of course, it would have been too late.Although the guys when they left the house told me.There was no cut off time when I asked.
They said it was okay to arrive at 4 PM.But how long would it update them to unload?They wouldn't have stayed until ten pm anyway
I didn't know I had to pay on the day and they didn't call till 4:30 PM. The company should usually take a deposit.Then they can't claim you haven't paid. When I was driving on the motorway , then they claim I hadn't paid
This?
Is a long story, but then I had a 20 minute rant from a manager telling me.If I wasn't at the property by 530, they would turn roud and go back to the depot.
I had been delayed by traffic.I'm talking to the new buyers about the
elling me.If I wasn't at the property by 530, they would turn roud and go back to the depot.
I had been delayed by traffic.I'm talking to the new buyers about the house and when I would be able to clean it
I took a wrong turning to Liverpool tunnel as I was distracted by him.Shouting at me on the phone.Tell me I was blaming everyone but myself

He then agreed to bring it round the next morning at 7 AM.But I found my solicitor hadn't paid me.So I couldn't pay the 2800 pounds.He claimed I owed for a second day's work
I took them company on because they were charging £1250 Which, although it's a month's wages for me?Is the cheapest quote I could get?And they were available every time I moved my moving date which I thought was a good sign.They were nice on the phone
But on the day they didn't get enough stuff in the truck and had to do more in the 2nd day meaning that I was late getting to the property.There was also a lack of communication.They judged the next hundred pounds per hour after two pm for waiting
But the worst thing has been the unprofessional damage complete lack of apology and the personal attitude of the manager or , however , was dealing with this
Phil.
Totally disrespected as though.It's my fault for having two much stuff

Terrible service from these jokers! The moving company picking up from them contacted to tell me our stuff was in a terrible state and compartment was compromised and rat poop was everywhere so they could only take 1/2 my stuff and they would come get the rest when Kwikshift repacked the remainder to ensure no rats or rat waste was anywhere, so as not to compromise other customers household items (Ours was being shipped to Portugal). The whole experience was badly managed and they denied everything! The other company picking our stuff up from them said its not the first time this has happened and they were going to strike Kwikshift off their list of companies to work with. They had to go back a week later to pick up the rest of our items. We got 2 seperate deliveries not knowing what to expect as we weren't in the UK. Let me tell you...our things were FULL of mould and some things still damp! We had to throw away precious precious items and expensive clothes, bedding, all sorts! We were pointed to clain on the insurance, no apologies, no expenation as to why they would store our things in a bad container. The insurance procedure was RIDICULOUS and purposely made difficult. We had before and after photos as we are thorough and seasoned movers. My dad passed away in a freak boating accident so I was unable to turn it all in within the 7 days. Did they tell me to not bother with the hours spent on sending all relevent documentation in? No they did not. In the end we were offered a £500 "Goodwill Gesture". Disgusting! I have all of our Whattsapp conversation and photos, all the photos from the other moving company sent o me and all the emails back and forth. In the end you have to decide if it is worth the time and cost of getting an attorney to fight despicable actions made by companies like this towards customers who paid without question. We weighed it all up and decided our new life in Portugal and the hours of work already given to this matter were not worth it as they had us stitched up with the 7 days to turn in your insurance claim nonsense. I will make it my life's mission to ensure this doesn't happen to anyone else. You can't replace precious hand made gifts from children and grandchildren, old baby clothes kept to make blankets, framed pics and art work. Please do not use this despicable company. Still no apology to this day, just ignorance and poor manners. I hope with everything in me that they collapse and go broke and have to use the same type company and receive the same treatment they give their customers. You can turn your head and be ignorant until it happens to you. PLEASE get your stuff out now and warn others. We chose them from a recommendation. Just pay that bit more and sleep easy knowing your stuff is safe and dry. Thank you for listening.

Warning! I have used Kwikshift removals on two occasions now. The first time the team were professional and careful with my belongings. On the second occasion 2 lads were sent alone to complete my move which involved all items from a 4 bedroom property. The lads turned up late and spent the first 40 minutes smoking in the van. When they started the removals process, they tossed my furniture around like it was rubbish they were throwing in a skip. They played music so loud that the house was shaking! It was only a matter of time before breakages occurred! My washing machine was broken, a plug socket was smashed, a door frame was damaged and an antique table was smashed against a door frame causing the legs to fall off and shatter! I assumed that the company would reimburse me for the damage but unfortunately this is not the case. My table was sent to a furniture restorer by Kwikshift but a very poor quality, botched repair was made. The table being of solid teak was stained using stain that did not match the wood, the legs were glued together but the join is rough and the table no longer stands level. The table top and sides is now badly scratched. Kwikshift then told me that because I hadn’t told them of the value of the table before the move took place, that no reimbursement would be possible. Quite honestly, the table is irreplaceable. It was purchased in the 1950’s by my late parents and the sentimental value is far more important than any money. My table is ruined along with any respect I have for this company! If you have any items of value, either monetary or sentimental, you would do well to give Kwikshift removals a very wide berth!

This company is bad and no one should use them to move house the boss is a waste man

I can’t comment on how Kwikshift handles removals as I didn’t get that far!
On day 1 I filled in their online inventory and it said I would receive a phone call with a quote within 24 hours - I didn’t!
On day 3 at around 9.30am I received an automated phone call saying that they had sent me a quote by email. I looked and found two emails, but they were both blank! Nothing in them!
So I rang and spoke to a gentleman, explaining what had happened and that I thought I could go back to the inventory and finish it later once I had double checked everything. But found that once I completed it I couldn’t get back in. Also there was nowhere on the form for me to say I wanted them to do my packing. He said that was okay, they could do that, but no explanation as to how they would quote for it. He would email the inventory back to me for me to finish off.
By 7.00pm I still hadn’t received it.
They advertise a 24 hour service so I rang and left a message asking them to call me.
I rang again the following morning day 4, and left another message asking them to ring me. Today is day 5 and I haven’t heard from them.
And that is the story of my relationship with Kwikshift.
After my experience so far I would be worried about them handling my removal as they haven’t exactly inspired my trust.
Also one of their two phone numbers on Google is unavailable.

Kwikshift Removals & Storage provided exceptional service during my recent move in Liverpool. The team arrived on time, worked quickly, and were very careful with my items. I really appreciate their professionalism and attention to detail. Would highly recommend them!

I hired Kwikshift Removals & Storage for my relocation within Wirral, and they exceeded my expectations. The staff was polite, hardworking, and ensured that all my furniture arrived in perfect condition. Great experience overall!

Kwikshift Removals & Storage was a pleasure to work with for my move in Liverpool. The movers were relaibale, friendly, and went the extra mile to make sure everything was just right. I highly recommend them to anyone in need of moving services!

I recently used Kwikshift for a crucial delivery, and I must say,their service exceeded my expectations. From the initial booking to the final drop-off, everything was handled with professionalism and efficiency. The team was punctual, communicative, and went above and beyond to ensure that my items were delivered safely and on time. It's clear that customer satisfaction is a top priority for Kwikshift. I highly recommend them to anyone in need of reliable and hassle-free delivery services . I'll definitely be using them again.

Used Kwickshift Removals to do my house move. The lads that turned up went above and beyond, nothing was too much trouble for them. They made the move so easy and stress free for me. Would recommend Kwickshift Removals to any one. Decent group of lads and everything arrived safely and nothing was damaged.

We booked in with Kwikshift and the process was really smooth. As our move date got closer, I had to contact them about confirming and ask how the day itself works in terms of timing. I was then told to pay a deposit- I did this over the phone and no one mentioned that it was non transferable nor did they advise me to read their terms and conditions. Frustratingly, our solicitors informed us just 32 hours before expected completion that our buyers solicitors weren’t going to be ready and therefore couldn’t move. For us, a family of 4, with two boys about to move to their new school 19 miles away from our old address and a house that was fully packed, was just awful news beyond our control. I let Kwikshift know as straight as I knew and apologised how late it was and how shocked I was. There was no empathy, no compassion and I was just told I’d lost the £387 deposit and that I couldn’t move the deposit onto the following week to rebook. I felt the communication was poor regarding deposit and also unclear. Solicitors are a nightmare and lots of removal companies know this and only take a 10% deposit. Sadly Kwikshift take 50% and we are now in a position that we are now holding up the whole chain as we’re not in a financial position to rebook removals with being £387 out of pocket.