We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her h... Se mere
Really disappointing experience tonight at the Trafford Krispy Kreme drive-thru. After waiting in a long Saturday evening drive-thru queue, we finally reached the window only to be told they... Se mere
Eloise at Krispy Kreme was fantastic dealing with an issue that I had with delivery (which was for a client). She sorted my issues ultra quick and couldn’t be more helpful. They are a great treat for... Se mere
Virksomhedsoplysninger
Om Krispy Kreme UK Ltd
Skrevet af virksomheden
Krispy Kreme Doughnuts creates delicious, melt-in-your-mouth pieces of doughnut joy.
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Kontaktoplysninger
Frimley Road, GU16 7PQ, Camberley, Storbritannien
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
4,5
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! we are pleased to hear we provided you with great customer service!
Angela at customer care A+
Angela at customer care replied very quickly to my request. I ordered a dozen donuts but wanted to swap to a limited edition box that turned up. Angela cancelled my initial order, refunded and I was able to reorder the new box for the same date. Polite and helpful.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! we are please to hear Angela provided great customer service and was polite & helpful. We will pass on your feedback to Angela.
I’ll give it a 4 because of the…
I’ll give it a 4 because of the customer service was excellent! Got back to me straight away addressing the issue. My order came and was damaged, the items had missing things off them and was squashed. Angela in the customer service department offered to replace them within an hour of the complaint! Thanks again Angela
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 4* review! We are pleased to hear Angela provided great customer service in a quick & professional manner. We will pass your feedback on to Angela.
Brilliant customer services department
Angela in customer services was so helpful and sorted by delivery problem out straight away.
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Angela was helpful and quick in solving your issue. We will pass on your feedback to Angela!
Great customer service
I rang Krispy Kreme Customer Care with an online order issue. Customer Care Adviser Eloise was extremely helpful and solved the problem straight away. 10/10 for customer service!
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Eloise was extremely helpful in sorting out your issue. We will pass on your feedback to Eloise!
I had very exceptional experience with…
I had very exceptional experience with the customer care team, very efficient and helpful. They resolved my issue straight away, without any hassel.
Pinder
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear we was efficient and helpful in solving your issue and providing you with an exceptional service.
birthday doughnuts
Placed an order for some birthday doughnuts, and you are able to have a messages iced onto the doughnuts which is a really cool thing to be able to send to our friend for their birthday. I placed the order with a message, but a few days later I thought of a better thing to have written on the doughnuts. I contacted customer service not really hopefully that they would want to change the wording, but I had an email back only a few hours later from a lovely lady called Angela that said it had all been changed. The order process was really easy & then customer services so accommodating when it was a change from my error. Really happy with Krispy Kreme on line and will defo use again
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review! We are pleased to hear Angela was able to assist in your query in a quick professional manner and made the process easy for you. We will pass on your feedback to Angela!
Great customer service
I had made an error in the name I wanted to receive my delivery. A lovely assistant named Angela swiftly dealt with it and resent the order confirmation with the new name. Great service!
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Angela dealt with enquiry swiftly and provided great customer service. We will pass on your feedback to Angela!
Great Customer Service Team
This review is on customer service solely. I was assisted with my issue so quickly and efficiently by Lynn. It gave a less favourable situation a positive, polite and pleasant outcome. Thank you!
20. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn provided a positive & pleasant outcome to your issue. We will pass on your feedback to her.
Used the new drive through in…
Used the new drive through in Warrington Excellent service and choice of doughnuts was good too the staff are very nice too
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear the staff at our Warrington drive thru provided excellent customer service. We will pass your feedback onto them!
Had a delivery issue
Had a delivery issue, they sorted it immediately. Completely not their fault but excellent customer service. Special mention for Lynn and Erin - top class.
17. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn & Erin in our Customer Care team gave excellent customer service. We will pass the feedback on to them!
Allways best donuts for our long…
Allways best donuts for our long company meetings
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review Sarah. We are pleased to hear our doughnuts are the best for your long company meetings :)
Äudrey - Excellent Customer Experience
Äudrey - you are an asset and an outstanding key element to Krispy Kreme Clapham Junction Company, there has to be a positive review and thanks issued when customers come into a store and are met with such a genuine service, building good relations, my experience as a customer was A1 Calibre - I will definitely advocate this quality to others...
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Audrey is an asset to Krispy Kreme and provides genuine customer service. We will pass on your feedback to her!
Excellent customer service
Excellent customer service , needed to amend an order as i needed it delivered on a different day , this was done so quick and no fuss , big thanks to Lynn a customer care advisor !!
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn in our Customer Care team gave excellent customer service. We will pass the feedback on to her!
I had an issue with the box code not…
I had an issue with the box code not being accepted and contacted customer service for assistance. Although it took a little while, Lynn resolved the issue to my satisfaction.
11. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for the 4* review. We are pleased that Lynn in our Customer Care team resolved the issue for you!
Cancelled order
Ordered as a gift and they didn’t arrive and then the next day my order was cancelled! It was a let down on the morning of the birthday!
I requested a refund, and customer support, Lynn, did a great job of helping me and also went the extra mile to ensure I was happy.
First time ordering, could possibly put me off ordering again BUT I LOVE the donuts so will absolutely continue to buy in store.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
We are sorry to hear that your gift did not arrive. We are pleased that Lynn in Customer Care did a great job in helping you and went the extra mile. We are pleased to hear that you love our doughnuts and will still be purchasing them in one of our stores.
Product quality
Hi
I had an issue with product quality and got onto customer services to help out. I dealt with Lynn who was great to deal with and resolved the issue straight away. I would of given the overall experience of customer service a 5 but 4 because the quality issue. Thanks Lynn.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 4* review. We are pleased to hear Lynn in our Customer Care team resolved your issue for you and apologise for the quality issue you had. We will pass your feedback on to Lynn.
Great Customer Service
Eloise helped me with an issue with my app where a reward seemed to be redeemed by mistake. She was really quick and efficient in resolving my issue.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Eloise in our Customer Care team helped you with your mistake quickly and efficiently, we will pass your feedback on to her.
Corporate Order
Brilliant customer service from Lynn.
I had to order 17 dozen boxes with specific donuts that my client required, Lynn made the process very straightforward.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Lynn in our Customer Care team provided brilliant customer service and made the ordering process very straightforward for you. We will ensure Lynn gets your feedback.
Ordered 2 boxes of birthday donuts on…
Ordered 2 boxes of birthday donuts on 11th sep for them to be delivered 2nd October. DPD emailed me stating delays. Come 3rd oct they still hadn’t arrived. They were then classed as perishable so didn’t deliver. Krispy Kreme haven’t replied to my 4 emails. 2 sons let down. Customer service is atrocious- will never use again
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
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