I wanted to take a moment to express my gratitude for the exceptional service I received from Eloise during my recent order experience. After encountering issues with some of my deliveries from DPD, I... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We received excellent customer service from Angela who helped us resolve a mixup with a large corporate order. She was great on the phone, very kind and customer-oriented, and sent us a follow-up via... Se mere
The customer service team were super helpful with our corporate order - very efficient and made all adjustments needed without any hesitation. Shout out to Rebecca who made it super easy to place the... Se mere
Excellent customer service from Krispy Kreme. Although I had an issue with a box of doughnuts I purchased, my complaint was handled promptly and professionally. A special thank you to Angela for her h... Se mere
Virksomhedsoplysninger
Om Krispy Kreme UK Ltd
Skrevet af virksomheden
Krispy Kreme Doughnuts creates delicious, melt-in-your-mouth pieces of doughnut joy.
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
From our humble start, selling freshly made doughnuts through a hole in the wall in 1937, our purpose today remains the same - which is simply to bring joy through the magic of Krispy Kreme!
We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is hand finished and our decorated range are always hand filled by one of our awesome team? Whether you buy your Krispy Kreme doughnuts from a Krispy Kreme store, one of our retail partners, have your doughnuts delivered or buy on the Krispy Kreme website, your doughnuts are always made fresh daily!
Kontaktoplysninger
Frimley Road, GU16 7PQ, Camberley, Storbritannien
- 01276 601170
- helpdesk@krispykreme.co.uk
- www.krispykreme.co.uk
4,5
Fremragende
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Customer Service
Eloise helped me with an issue with my app where a reward seemed to be redeemed by mistake. She was really quick and efficient in resolving my issue.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Eloise in our Customer Care team helped you with your mistake quickly and efficiently, we will pass your feedback on to her.
Corporate Order
Brilliant customer service from Lynn.
I had to order 17 dozen boxes with specific donuts that my client required, Lynn made the process very straightforward.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that Lynn in our Customer Care team provided brilliant customer service and made the ordering process very straightforward for you. We will ensure Lynn gets your feedback.
Ordered 2 boxes of birthday donuts on…
Ordered 2 boxes of birthday donuts on 11th sep for them to be delivered 2nd October. DPD emailed me stating delays. Come 3rd oct they still hadn’t arrived. They were then classed as perishable so didn’t deliver. Krispy Kreme haven’t replied to my 4 emails. 2 sons let down. Customer service is atrocious- will never use again
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Never received order
Ordered delivery for a Friday, never received order. Contacted customer services and they said they would send them again, never received them. Contacted customer services no reply, phoned customer services only to find they had turned the phones off. It’s been a week with no answers and nobody to contact. Still out of pocket with no refund.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Admin support
There was something on my receipt that needed correcting and someone made the correction and got back to me within an hour. Responsive and helpful-not to mention excellent doughnuts!
2. oktober 2025
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Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are happy to hear we made the correction in a timely manner for you and that you think our doughnuts are excellent!
Amazing!!!
Great customer service. Timely delivery. Packed brilliantly. Couldn’t ask for more.
28. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased your are happy with our service.
Amazing customer service from LynnLynn at…
Amazing customer service from Lynn at head office, she was amazing to talk to and very professional and above resolved the issue quickly and with ease.
She is an asset to Krispy Kreme.
Thanks again for your help and support
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn in our customer Care team was professional and resolved your issue quickly and with ease. We will pass on your feedback to Lynn!
Don’t bother with delivery
KK advertised a special offer so thought we would treat the family. Delivery never arrived despite organising my work to ensure I was in to accept delivery.
Social team are useless and after the initial response from the customer care team to offer a refund or replacement Iv heard nothing since!
Do not order for special occasions- high chance you will be let down!
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
Cannot fault Krispy Kreme
Cannot fault Krispy Kreme, so moreish and tasty,
28. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review, we are happy to hear you enjoy our doughnuts!
Helpful Customer Care
Ordered a quantity of assorted doughnuts to be delivered to my workplace.....needed to alter Billing Address as defaulted to my work address - Angela from customer care obliged and changed for me. Good service so far, if delivery of doughnuts this week goes as well - I'll be well pleased 😀
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased Angela in our Customer Care team changed the details on your order for you. We hope you enjoyed your doughnuts and will pass on your feedback to Angela..
Lynn was very helpful in resolving my…
Lynn was very helpful in resolving my issues and her response was quick.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for the 5* review. We are pleased to hear Lynn in our customer care team was extremely helpful in resolving your issues quickly. We will pass on your feedback to her.
Brilliant customer service experience from Lynn
I had an issue with collection (my own fault), so contacted Krispy Kreme's help team fully expecting a stressful experience. How wrong was I? I got a lovely customer service agent named Lynn who dealt with my problem with patience and kindness. This was my first time using Krispy Kreme but certainly won't be the last. Thank you.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear Lynn dealt with your problem with kindness and patience. We will pass on your feedback to Lynn!
NEVER GET DELIVERY!!
Ordered Doughnuts on Wednesday, It is currently the following Tuesday. No sign of them, No communication, keep getting spam emails from DPD saying they have been in the same location for 5 days. Cant get through to a human, been on hold with the company for over 30mins and had to hang up due to the most irritating hold music to ever exist. The chat on their website will not allow you to talk to a human. Have eventually been told that someone will contact me for a refund/new order, haven't been contacted and had that response a few days ago. They have my money, haven't provided the service and now I can't get hold of them.... Seems a bit like a scam to me
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you never received your order . Please contact our customer services team if you have not already done so and we will be happy to assist.
You can't trust them
I placed an order online, and ordered a dozen ( select you own) means that i took time with my family to choose our donuts,i went to collect them in Westfield Stratford ground floor shop, and i was given my box,i run to my car because i was badly parked and i was allowed to leave the car for just 5 minutes,once next the car,i realised that they changed the order, and they gave me an assorted box,the one they pre- packed you know just cheap donuts ( rings that we don't eat at home) also they weren't fresh,and they look awful,can you imagine that i haven't receive any of the limited edition ones,that i paid for them.
They think that they are clever but challenging your order
And the cherry on the cake ,i emailed the customer service and bo reply
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your feedback and we are sorry to hear that you was not happy with your purchase. Please contact our customer services team again if you have not already done so.
Order
I ordered doughnuts on the wrong delivery date problem was dealt with and sorted with in 24hrs great customer service
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to our our Customer Care team dealt with your issue quickly.
Ordered online for click & Collect the…
Ordered online for click & Collect the next day. I got the offer of buying 24 glazed donuts for just of £20 & was able to apply my BlueLightCard discount to get it for £18.88! That’s great!!! I ordered to collect 2pm but then needed to collect it earlier & customer service responded quickly the next morning reassuring me that it was fine to collect at earlier time.
27. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that our Customer Care team replied to your enquiry quickly.
Excellent customer service
Easy to order. Had a very fast response from customer service. Rectified my mistake quickly and efficiently.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear we rectified your mistake quickly and efficiently.
Amazing
Amazing donuts, amazing customer service, Angela from customer service solved my problem, and people working at the shop in Bournemouth always friendly, thank you very much!
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your five * review! It is great to hear that Angela was able to resolve the issue you originally had with your order. Also we are pleased to hear our staff at Bournemouth are always friendly.
We will be sure to pass the feedback on to Angela for you.
Thank you Angela!
Thank you Angela!
I had a hiccup with my order (user error!) but Angela was able to swiftly take care of it for me, and was very polite in doing so.
Thanks again!
24. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your five * review! We do hope you enjoyed the doughnuts that you ordered, and it is great to hear that Angela was able to resolve the issue you originally had with your order.
We will be sure to pass the feedback on to her for you.
Great customer service
I haven’t eaten the donuts but the service has been great.
I had to change the address of my order and it was actioned quickly!
Thank you!
23. september 2025
Uopfordret anmeldelse
Besvarelse fra Krispy Kreme UK Ltd
Thank you for your 5* review. We are pleased to hear that we managed to help with changing your address on your order.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.