Knotty Knickers Anmeldelser 735

Really liked the designs and fit. Had worn the boxers twice and after washing there were holes in them. Contacted company and was told to follow washing instructions( l had) and as it was not within 5 days of purchase there was no refund. As a goodwill gesture they offered 20% off my next full price item. I responded back that l would rather have a free replacement but got no response. Will not be buying again.

I placed an order November 1 with knotty and I am actually happy with the underwear I received, all were correct sizes and the quality is actually very good. However the 3* re view is because the dispatch and shipping time was abysmal. It took almost 2 weeks to reach me, customer services aren’t very helpful, on the website it states that it’s 2-4 days shipping, apparently that’s only express shipping. Considering the shipping costs £6 and it’s a “UK company” it shouldn’t be £6 for flat rate and it shouldn’t take almost 2 weeks either! (It’s not a UK company by the way it’s definitely based in China) I personally wouldn’t order anything again and I’ll stick to using step one.

Not a UK based company, all products are shipped from China. If I'd have known this I wouldn't have bothered ordering.

My products came after 2 weeks, and they're okay, but only slightly softer than cheap polyester stuff. The stitching on the bralette makes it look like you have long nipples poking out. Feels cheap, just glad I paid sale price but even at £12 per item I feel like that's too much.

Lots of loophole language in the returns and refunds section, you're only allowed to return for refund within 14 days of ordering and from what I've seen many orders are arriving after 14 working days. I sent an email to try and cover myself incase my products never arrived. Save your money and get something half decent.

Wish I had looked on trust pilot before ordering… ten days after ordering and no email confirmation, still waiting for delivery…

Ordered some undies and a pyjama set, it says on their website 14 day money back guarantee. The sizes are all over the place, literally ordered same cut and size, only the print is different, however one is too big and goes up over my bellybutton, the other one is too small and hip-high. Emailed their customer service and they said they can add a discount for next time, i emailed back saying i don’t want a discount i want the money back. Emailed them three times now and no response! Absolutely ridiculous! Shipping was slow as well! Do not buy from them! Scammers!

Not worth it
Cheap material. Shipping isn’t quick - as think comes from china. Sizing isn’t correct. They come up small. Also, I ordered medium and got sent 2 pairs (unwearable) size 6-8 (XS) wanted to return but they wouldn’t let me as I wouldn’t have purchased. Got given credit for them but won’t be buying from them again. Wish I’d looked at trust pilot first.

purchased 4 pair of underwear during a buy one get one deal. I ordered all 4 pair 3xl. When my order arrived, I was disappointed with the quality as they felt cheap. I’ll post photos to show one pair being torn after one wear as well as the significant sizing difference between two pair of exactly the same sized underwear. I sent an email to knotty to show them the torn pair as well as the sizing issue and long story short, too bad so sad for me as they don’t want to do good on their products. 100% would not recommend. Poor quality and poor customer service. BAD BUSINESS.

I ordered some pants on 11th October, based on their 4-8 day delivery promise.
The pants didn't dispatch until 15th, and at this point I was provided with a tracking number.
I have been checking daily, they haven't moved since 17th October.
I contacted customer services, because i was concerned that the parcel may have been lost, and got an AI generated response stating that delivery is 11 days, not the advertised 4 - 8 days.
I will be making a charge back with the bank if the pants haven't arrived by 28th.
Absolutely abysmal

Received my order after a fairly long delivery time and the quality is poor. I'm really disappointed after reading good reviews on FB.
The sizing is really small and the material is very poor quality. I asked for a refund and had an almost instant reply to say that they do not do refunds. I now have a credit which I won't use as the quality is terrible and I won't wear any of their knickers.
Definitely will not be recommending to anyone.

I finally caved and ordered from this company. I was excited to get my order but as time ticked on nothing showed. I contacted the delivery company (apparently a poorly rated one that is notorious for not delivering items) I contacted their customer service. They have been giving me the run around and I have been back and forth between them and UniUni the courier and neither will help me. They refuse to refund me and have been little help. I have asked for a refund and they keep ignoring me. BUYER BEWARE of this scam of a company.

Just OK. Lots of advertising about how they improve sweat etc. I bought them quite cheap on sale. The quality is cheap, and honestly don't feel that great. Not at all what is advertised. You are better off going to m&s .

I actually still haven't gotten my item yet so can't review on that (despite it being posted a few weeks ago). My main gripe is the poor customer service and the fact they advertise as being in the UK when they blatantly aren't. If I'd known that I would never had ordered anything from them.
The customer service is super unhelpful and don't seem to care if you're having issues. I wouldn't go back near them if you paid me

Do not use this website. I used them after seeing an add on Facebook and they had rave reviews in their comments- clearly they delete the bad ones.

Ordered on 02/10/24, was advised there was a 4-8 day timeline for delivery. It’s now 17/10/24 and there is no sign of delivery. I have repeatedly emailed customer support, for them to tell me they will begin an investigation.

Today I emailed them telling them that I wished for a full refund, I was met with the reply that an investigation will take place after 28/10/24 and a refund could not be processed until after an investigation. I reported a dispute with my bank and recieved the funds.

Do not use this website.

Customer service is atrocious. My order was over 2 weeks late. It was then marked as delivered when I did not receive it. Upon contacting support they were utterly useless. 2 items I purchased were sold out and they refused to refund me back to original payment and only offered store credit or a reshipment of the one item that was still in stock even after me stating I was not interested in re ordering with the company. Will not be using again and will now have to go through my bank for a refund.!

The 2xl size did not meet expectations. It would have fit a size 12-14 and not an 18-20 as advertised. Been given the option on store credit which is pointless as nothing will fit me. Poor size inclusively overall. Even though products are modeled on plus size models. It took 2 weeks to get here too.

I placed an order that got lost in the mail, and Knotty’s customer service sorted it out expeditiously and with a friendly attitude! I received my package with no extra charge, and even got to choose a replacement item for one that I had originally ordered, but that had sold out at the time of placing the re-delivery.
Huge shoutout to the lovely Stephen and Ace for resolving the issue 🖤

Waited ages for my order, which was fair enough as it was coming from overseas but it’s turned up today and I am BEYOND disappointed.

Cheaply made crap, really badly fitting and size is nothing like described. I check their returns policy to see they “don’t do returns” apparently, so this crap is going straight on Vinted for a couple of quid. Maybe someone will get some use from it.

When you look on their Facebook page they seem to have no comments on their posts at all…. I wonder why?!!! They remove all the negative ones!!

Don’t bother buying from here, really wish I’d read these reviews first.

Absolutely dreadful. Don't be fooled. After I ordered I saw lots of reviews saying how bad knotty is, a lot of the comments said they were sent a bizarre combination of wrong sizes. I ordered a 3 peice set in a 3 XL. The kickers were 3XL, the bra a medium and so was the garter belt thing with it, so it was unwearable for me. The quality was awful. Spent the morning reading dreadful things about this company. I will await yo see if I get my order sorted but judging by others experiences I probably won't.

Ordered extra sizes to try on, not knowing they came from Canada, and not the UK. Delivery took 3 weeks, despite the email saying 2 to 4 days from the date of the dispatch. Couldn’t then send back the extra items that I wanted to try on, due to their delay with posting.

Ended up claiming back through my bank. They finally arrived and the quality is beyond awful. You shouldn’t be able to see straight through a pair of all black knickers that supposedly retail at £12 a pair.

Ladies, avoid like the plague and save yourself the time and hassle!

I ordered quite a few panties from their site and I took advantage of a sale they were having. Due to my large purchase, Knotty flagged my purchase as fraudulent. I had to send them a picture of my ID with important information crossed out so they wouldn’t steal my personal information, which was beyond ridiculous. It also took them a month to send my purchase, which I received low quality panties that tore with just a single wash. I am beyond upset about their customer service and will not be purchasing from here again.