Kingfisher plc Anmeldelser 

Update
Yes Kingfisher did respond within 12hrs, but it's all on line not direct communication with a person. So they send their 2 line comm, then you have to go back into contact seller, wait, they respond, but not actually answering my query. And so it goes on, message after message. My heater was collected by DHL by Sealey themselves, who also sent it to me (why on earth does one needs a 3rd party, I do not know, but can't order direct from Sealey). A refund was given, but the process is slow and takes days to do a simple communication about a product purchased, product damaged, refund. I will not do this again.

Don't buy from B&Q on line. I have just had delivery of a Sealey CH30 ceramic heater. All seems fine with the heater until you have to remove the front guard to remove 8 polystyrene lamp supports and card (which was upside down so looked like a plain piece of paper) which is warning you to remove supports - no proper instructions on what I'm supposed to do, so took guard off, as no other way. So Sealey, poor instructions, needs improvement.

But I noticed that ceramic plates are loose and definitely one seems broken within its support, so I call B&Q expecting top service. NO.... I have to "contact seller" on my order - not them but 3rd party - what the ???? The 3rd party, Kingfisher, has 48hrs to respond and if they don't then I have to go back to B&Q who then presumably try to get Kingfisher to resolve my issue.

So no doubt Kingfisher will not respond in 48hrs - yes I am already being pessimistic about the service I am going to receive, but there it is. But if K-F don't respond then I go to B&Q and then they have to take up the cause, but how long will this all take??? Days/weeks/months??

Not impressed at all and if I had known that this is the way B&Q work, I would not have ordered through them - why bother as they are purely a go between.

I shall update this review once 48hrs is up and let you know how good or bad Kingfisher does or does not......

Garbage customer service.

I would give 0 stars if possible…
Totally incompetent and completely illiterate staff within the customer service team-absolutely no continuity whatsoever either. The have you going round and round and round and round in bloody circles leaving you feeling stark raving mad with nowhere to turn to!

Dreadful company. Advisers provide poor advice and explanation of their products and terms. Trying to get a refund from them is impossible. You can never speak to a manager as they are always in a "meeting".

Avoid.

i ordered online 2 tins of rust oleum paint through b&q verified seller . they are called Tor Coatings limited. Attitude and arrogant to put it politely!! i had ordered the wrong colour for my sons house , we are decorating it as a new baby is on the way, they live quite far away from me so i was ordering the decor for them,
i contacted tor coatings through the b&q website to initiate a return and refund of my 50 pounds but was met with nothing but insolence and arrogance. first i had to take pictures of the package before they would send a returns label , which i did but then was accused of trying to return paint in a plastic bag, which would be funny might i add if it was not a stupid suggestion . it was a box wrapped in plain paper which the paint was securely packed inside the box for no movement then wrapped the box, with paper on then smothered tightly with sellotape to hold it even tighter for safety. i ended up after 3 emails of them accusing my '' substandard'' packaging as they put it, telling them to keep the 50 pound and threw their paint out. so just want people to be aware they are a scam company not willing to receive their goods back unless you dare not open their ''high standard packaging'' as they put it . hahaha in an economic crisis they are shocking to say the least!!!

I recently purchased a pruning saw
I can’t comment on the product because I can’t get through the PLASTIC SEALED packaging 😤😫
In the process of trying to get it from its sealed tomb I have cut myself and still after 10 mins fighting with it, haven’t got to it yet.
In this technical age why are you and other companies still using this environmental damaging packaging? It has potential recycle cardboard that you can’t even separate from the PLASTIC , so from here on I’m not going to waste my money on a fight with your products

I Purchased resol - cool garden dining chairs via B&Q.
I Bought them to put away for my additional guests over Christmas.
I of the 6 chairs broke.
I contacted the company via B&Q contact seller on 2nd January 2024 after 6pm.
They emailed me back within the hour. A few emails back and forth. They have dispatched me a new chair on the 3rd January.

DO NOT PURCHASE COOKE & LEWIS PRODUCTS.

Purchased brand new kitchen from b&q. Delivered September. After many problems with damages and wrong items kitchen finished fitting October. Used hob and doesn’t work properly. Made claim under warranty. Engineer visited, wrong part supplied and he reported back hob not fit for purpose. We contacted call centre again who said they hadn’t got his report even though we saw him do it and submit it. They said they would speak to engineer and get back to us but could only repair not replace. No contact from them since despite promises. We are off to b&q tomorrow to try and get a replacement or refund. Will never purchase any more products from them. Brand new kitchen and useless hob.

Don't bother take your money no item turn up and B&Q refuse to help waiting for a reply since 28th of January next option is to turn up

Ordered Air Cooler Fan on line on Thursday in anticipation of high temperatures at the beginning of this week. Important because my 89 year old Dad was was scheduled to visit. Order stated that delivery was scheduled for Friday, it’s now 18:00 on Monday and it’s still not arrived. dpd problem according to tracking app and B&Q Customer Assistance. Appalling lack of service. Never use B&Q again!
Upate - delivered at 18:15 today, Monday (the UK’s hottest day on record). Never again!

B&Q limited is part of the kingfisher plc group. I ordered 51 items online for delivery from B&Q. I received no emails and no texts from B&Q. I also did not receive the delivery. I tried to contact customer services, the first person lied to me (they said the items were in the van), another phone line disconnected me. The live chat has now promised that it has been escalated and a support team shall deal with it. My faith is very low at the moment. I would not recommend B&Q online, run away, far away. Go into the store and purchase goods directly only. DO NOT ATTEMPT to PURCHASE ONLINE, you will be surely disappointed.

Acheté et payé 10 00 euros de fenêtres en octobre livraison comprise. J'ai été prévenu que certains ne seraient livrés qu'en décembre/janvier. Je n'ai eu les dernières fenêtres qu'en mars avec beaucoup de défauts et j'attends toujours une fenêtre de remplacement.
Qualité épouvantable, service encore pire. Toute la faute de Kingfisher Ne descendez pas dans cette voie.
Ils n'ont même pas pris la peine de répondre à mes problèmes (bien que le personnel de Castorama Pau ait été très bon)

Ordered for collection, took payment and advised on collection time. At time of collection advised that actually the item wasn't in store and that they could not order in from another store due to Covid (What, just an excuse for poor service). Then advised that I will have to wait up to 7 days for the refund. Shocking customer service, will not be using B&Q again.

B& Q online total waste of time.today drove 50 mile round trip to collect a click and collect product last night,said there were 4 in stock then paid for.text came through to say item ready,got there and standard issue text said stock issue,transaction cancelled.Clearly the computer people shoved off early without updating.Will never use again as other b&q stores can't be bothered to put prices on display.with the quietness owing to the pandemic,the staff have very little else to do.Obviously don't give a toss.

Kingfisher UK has simply one of the worst attitudes towards the disabled community it is ever possible to come across. Despite wishing to place an order worth over £80 the Ipswich Seasonal Store Manager a Mr Stuart (Surname Refused) refused to deliver an order to a disabled customer unless he spent over £350. This organisation has gone through drastic restructuring because of financial issues and it is hardly surprising with an attitude like theirs.

Hello,
As i have read on the web site of Castorama -that Castorama is part of the international Kingfisher Company specializing in products for home improvement and repair - therefore I am writing this review to Your address.
In one of shopping centers in Moscow called Castorama - there was a conflict on Sunday, May, 22, 2017, with the consultant of department "Light", while I was in this shop with my family: here is the description of what happened:
I was with family, my husband and child in the store on Prospekt Mira, the shopping center Golden Babylon. In the Department of "Light", to buy energy-saving lamps. In the aisle between the display cases was the consultant of the Department of light and two women - the buyers, the consultant was kindly asked to move one step aside in order to come to the shelve of the department with the lights, the consultant did not wish to respond, we came from the other side of the aisle, also kindly asked to move in order to approach the shelve with lamps, there was a place where to move, there was no reaction so as not to offend anyone we passed with the pram and the baby after kind response again to consultant to move one step aside. The answer was a rude response," Wait", we went with the baby stroller, slightly - just slightly touching the shoe of a consultant who refused to move just one step when we politely asked twice, in the answer have heard obscene language from consultant, cursing and swearing from her and the two customers. They shouted - the consultant with customers thatthey were hurt, even though we just passed in the aisle with a stroller, very carefully. Then happened out of the ordinary: a customer - called the two men who jumped on the BACK of my husband - made a strong numerous blows to the head and hit the legs , at the request of three women - one of them is consultant of Castorama, which was screaming that she was hurt, there was a child in a pram, the child was frightened and cried, This whole situation the security of the store Castorama - on the territory of which in light department -the incident took place- did not react at all when I managed to calm the men -consultant of Castorama continued conflict.
Further, the buyers, we the attackers fled, the staff - Manager, light Castorama reported that the police were called, the Police arrived, Said in words - that went to watch security cameras from their security service. We asked the security service of store Golden Babylon. They could not contact the employees of Castorama And When they managed to contact them - store employees are covering and protecting their consultants that showed rude and disgusting attitude to us as customers, blatantly lying to security store Golden Babylon, announced that the conflict has occurred not on their territory, which they rent, but out of their rent territory. and that there are no cameras they have in the Department store in the light at all. Although they said that he went to watch them.
Security despite the fact that my husband felt ill, did nothing, explaining that they does not have the right to leave the post,
In the end, the Manager of the light Department of Castorama, reported that they called the police – more than one hour passed and no police came. The attackers fled the shopping center.
The store Manager of Castorama even brought no apologies but still tried to accuse us.

My husband was beaten in daylight, in the store Castorama, two witnesses, employees of Castorama remained indifferent to this conflict, concealed the true information upon request from the security of the shopping center Golden Babylon.
Please respond asap to this appeal, and either punish the Manager of the light department and of the senior Manager of light department Or bring compensation for the inconvenience-from the store Castorama, official address: Russia, Moscow, Prospect Mira, 211, shopping center Golden Babylon (=Zolotoy Vavilon).
Since this attitude to customers from customers is unacceptable.
As we previously always made shopping in this store, but after this accident, I can only give very very negative response to the staff of Castorama to everyone, as the consultants are rude and do not show interest when customers are attacked and when they lie and accuse people of what never happened.
Please I would be grateful to your response to this letter, as Castorama is part of Kingfisher company specializing in products for home improvement and repair.

You could contact me by e-mail,
Sincerely,
Maria Parfenteva
May, 22, 2017.