Kettle & Toaster Man Graded Product Specialist Anmeldelser 

Very quick and easy to use site

Just ordered a Morphy Richards Soup Maker Excellent price and very straightforward to order. Look forward receiving the product

Well informed staff and stock in as advertised

I order my product with a 3 - 5 day delivery yesterday, and it came this morning. The communications have been excellent. Very pleased!

Very good price and quality. Very happy with this product

I bought an infrared heater from this company and the experience has been disappointing from the start. The heater arrived with such a battered base that it would not stand upright. It was wobbly and there were no instructions at all.

I contacted the company and got a half hearted apology. I asked if they could put their last base aside for me in case they could not find a replacement as it was the last one I could see online anywhere in the UK and I had to ask Alex 4 times. He still wouldn't do it and only said they would see if they could send a replacement part.

They eventually sent one but it arrived scratched and marked. When I emailed, Alex explained it was because it was a graded part, but at no point was I told I would be receiving a second hand item in visibly marked condition. I cannot see anywhere on their website where this is stated.

Overall the customer service has been really poor, the heater arrived incomplete and the replacement part was scratched with no instructions. I have been left with a heater I still cannot put together properly. I would not recommend this company based on my experience.

One star because I can’t record zero!!
I ordered an item which I wasn’t aware was a graded item. Regardless of that, the courier left the item at the rear of my house as no one was home. There was no note pushed through the door and no email to confirm delivery. On the date of delivery the weather was appalling. I found the item the following day, completely soaked through. I raised this issue that day, advising that I was not prepared to plug in an electrical item that had sat in the rain for in excess of 12 hours and requested a replacement. The response I received contained an apology and advised they would contact their courier. After a week of back and forth via email I was provided with a refund label and was told that whilst the item should not have been left outside to be rained on, I should have expected blemishes to the packaging due to it being a graded item.
Their service is awful. I would rather pay more for the item than deal with this company again!!!
If I could post photos to reflect the appalling condition of this item I would!

purchased 5 swan urns .one had a leaking tap .i was offered a new tap and pay for it plus postage !!!
they claim as i only tried it after 6 months it is no longer under warranty

Box was damaged, when I opened the manufactures box there was non of the usual plastic sealed wrapping the instruction were loose in the box and finally the actual unit was dusty I got the distinct impression this was a second hand item … I was going to give this as an Xmas present but will now donate it to charity … appalling

Good quality packed really well.arrived very quick with regular up dates.good service from start to finish

The kitchen recycling bin was easy to order via the website, it arrived on time with helpful tracking information. Apart from a small amount of cosmetic damage to the outside packaging the bin is perfect. At approximately 60% of the retail price this is really good value for money. Will definitely use this company for future purchases.

Good Communication. Product as described.

Great communication & immediate refund given when my chosen colour of item was out of stock. Thank you

Awesome service arrived really quick too love it thanks

The kettle had quite a few dents in it and I asked how to send it back for another but no reply!

Good service

Just to make you aware this stuff is damaged goods and quite frankly no cheaper than buying the same stuff but new from Amazon I only got what i wanted as it was out of stock. Wish I had waited. I sent a picture to them showing the damage but they just came back saying there is a warning saying it’s a graded product and if I want to return it and I quote “As stated below as this is being returned due to it being a graded item there will be a -15% back to stock fee and we will not refund the postage cost”

I ordered a steam generator iron, but wasn't going to be in on the day of delivery, so asked for the item to diverted to a service point near me.
Unfortunately, it never arrived at the service point as it had got lost in the DHL system. Even though I was never in possession of this Iron, I was told that I would not get a refund until Kettle & toaster man received the item back to their warehouse, even though I had sent proof from correspondence with DHL that it still in the DHL warehouse system.
After about 2 weeks and several e-mails and phone calls with K&TM I was getting nowhere, so I made the decision to contact my credit card company to let them deal with the situation by way of a charge back. I would not recommend this company to my worst enemy.

After ordering a coffe machine which was faulty I returned it and asked for a new one, no problem with that. Oh wait, I am afraid there was, they took nearly two weeks to approve that there was a fault but on top of that they had the courage to send me another fault, or should I say the stupidity to send another faulty one, if any i believe that a retailer shopuld at least test the machine it sends you on the second time to make sure the customer is not disppointed, I am afraid being business minded is not one of their virtues. Thus, if you wish to have working equipment I believe amazon once again prooves their worth. It really upsets me that when I try to order from smaller firms they always find a way to disappoint as if they were asking to sink.