I initially ordered the magnetic filter kit (SKU.2500 and SKU.1887), but the two items turned out to be incompatible. The support team guided me to the correct products and replaced everything free of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I recently purchased the ND filter kit to use on my Z8 and have now put them through their paces. The magnetic system us a game changer in terms if ease if use and coupled with the handy case they are... Se mere
I bought some smart glasses from Kentfaith and they arrived broken and not working. Customer service flat out refuses to do anything about it. I would not waste your time or money with Kentfaith, you'... Se mere
Virksomheden har svaret
★★★★★ J’ai rencontré un problème avec une bague d’adaptation Minolta MD vers Sony E. Après quelques échanges avec le service client K&F Concept, une nouvelle bague m’a été envoyée rapidement et s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kentfaith offers professional photographic accessories: camera tripods, digital camera backpacks, flash, microphones, lens filters, adapters for better photography; as well as security cameras, hunting cameras, etc
Kontaktoplysninger
Storbritannien
- gearfocus@kentfaith.com
- www.kentfaith.co.uk
4,2
God
546 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Purchased a telescope for important Birthday
Purchased a telescope, was sent a used broken one, it arrived late, they implied they were British based company and dispatch was from Ireland when in fact it was China,
they have since reached out to me and sent another telescope unopened and new with their apologies, looks in order, took a while to sort this out so is supect a language barrier was the cause
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Kentfaith UK
Dear customers,
Thank you for sharing your feedback with us. We sincerely apologize that the product you received did not meet your expectations. Please allow us to address your concerns:
We assure you that we do not sell used products. Every item undergoes a strict quality check before leaving our warehouse. However, due to the long international shipping journey (especially from China), packages may experience rough handling by couriers, which can unfortunately cause damage. We deeply regret this occurred.
To serve global customers faster, we stock products in multiple warehouses (UK, Germany, and China). When local warehouses are out of stock, we ship from China to avoid delays. Standard delivery takes 7-15 business days. We’re actively expanding local stock to improve this.
If the scratches don’t affect functionality, we can offer a partial refund or reship a new one.
You’re also welcome to contact us directly at gearfocus@kentfaith.com for faster assistance. We’re committed to making this right!
Sincerely,
Kentfaith
Good service
I ordered 3 filters and adapter rings.
Good prices and fairly quick delivery. Would recommend.
11. december 2024
Uopfordret anmeldelse
K&F filters
I have bought various filters from K&F, as well as other accessories from them. Excellent quality with very fine tolerances. The circular polarisers I have recently bought work extremely well and I would recommend them to any photographer.
6. juni 2025
Uopfordret anmeldelse
Good prices
Good prices, VND filters worked well with my iPhone for video.
2. april 2025
Uopfordret anmeldelse
k&f gimbal
Delivery was quick from KF and initial impressions upon opening the box were good. The gimbal was housed in a shaped styrofoam packaging, really liked the feel of this gimbal with its rugged design and solid construction. Gimbal is made of aluminium alloy and plastic, it has a good weight and felt good in the hand and not fragile. Fitting to the camera was easy with the quick release base plate and the camera moved really well, very smooth with fast tracking horizontally.
15. maj 2025
Uopfordret anmeldelse
Business Quality
Quick customer service response and good quality products.
4. juni 2025
Uopfordret anmeldelse
Affordable quality
I have purchased high quality, affordable Kent Faith accessories for my camera bag in the last year - a tripod, ND grad filters, circular polarisers and batteries. All have performed well and it was lovely that Kent Faith included several microfiber cloths with the filters. I would buy again and recommend to other photographers.
6. februar 2025
Uopfordret anmeldelse
Filter kit highly recommended.
Really pleased with the quality of the filter kit I bought. I watched as many reviews as I could find online before I did. Everything does what it should - love that the polarising filter sits within the frame and leaves room for 2 additional filters. I've been able to use my old glass filters by purchasing a frame so they fit the kit. 'Out in the field' the kit is easy to attach, and if you need free hands you can attach the box the holds your filters to your belt/ tripod. This was a huge plus when I was photographing a waterfall recently and was stood in the middle of a stream. The boxes themselves are well made and look fantastic. I was hesitant prior because I didn't consider KF a brand, but the filters are fantastic, the kit works well and my only regret is I didn't buy sooner. If you're in the same boat as I was, I couldn't recommend them more.
3. juni 2025
Uopfordret anmeldelse
Kent Faith the best quality and value
I find Kent Faith the best quality gear, for best value, especially the strength of magnetic filters. Service and delivery always good.
3. juni 2025
Uopfordret anmeldelse
Very poor quality items and terrible…
Very poor quality items and terrible customer service. No returns policy the company is not in UK it’s a flat in China.
Avoid using this company.
28. maj 2025
Uopfordret anmeldelse
Besvarelse fra Kentfaith UK
Dear customer,
Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.
We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.
But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.
Please don't worry that we also choose the fastest shipping service for your package.
https://www.kentfaith.co.uk/faq_10130
According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com
We’re committed to resolving this promptly and will do our best to accommodate your needs.
Thank you for your understanding. We hope to regain your trust and continue serving you in the future.
Kind regards,
Kentfaith
Just great!
I like the products. I also got in touch with the support wich is very fast, kind and professional.
26. maj 2025
Uopfordret anmeldelse
STAY AWAY
STAY AWAY , FAKE , SCAMMERS, STILL WAITING FOR MY REFUND AFTER PAYING £60 TO RETURN THE RUBBISH THE CHINESE SCAMMERS SENT ME
My dad had the same issue .
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Kentfaith UK
Dear customer,
Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.
After reviewing your order details, we’d like to clarify that your shipment was split into two packages (due to product availability and to ensure timely delivery), both of which were dispatched and delivered within our stated timeframe. We understand, however, that the products did not meet your expectations, and we regret any inconvenience this has caused.
According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com
We’re committed to resolving this promptly and will do our best to accommodate your needs.
Thank you for your understanding. We hope to regain your trust and continue serving you in the future.
Kind regards,
Kentfaith
Pésima experiencia
Compré la Videocámara 4K ULTRA con envío express. Estaba muy ilusionada, había hecho una inversión para mi trabajo.
- Tardó 3 semanas en llegar, tarde para mis planes de trabajo
- No me avisaron que tendría que pagar costes extra al envío para la importación ( fueron 68€)
- La calidad de la videocamara es pésima. Materiales de mala calidad, pero sobretodo: No focaliza, el zoom no es bueno, la calidad del audio es inescuchable, la imagen tampoco.
- Se niegan a ofrecerme la devolución del producto gratuita tengo que pagar con los costes extra de devolución
- En la web no puedes escribir reseñas negativas
- Tengo que miedo que habiendo pagado mis costes de devolución no me devuelvan el dinero.
Conclusión: Me parece un fraude! No voy a comprar nunca más allí.
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra Kentfaith UK
Estimado cliente:
Gracias por compartir sus inquietudes con nosotros. Lamentamos profundamente que su experiencia no haya cumplido con sus expectativas y agradecemos la oportunidad de aclarar y resolver estos problemas.
Seleccionó nuestra opción de envío exprés, que generalmente garantiza una entrega más rápida. Sin embargo, los envíos internacionales a España pueden incurrir en aranceles aduaneros, ya que estos cargos son determinados y cobrados por las autoridades locales. Nuestros registros indican que el retraso se debió a la espera del despacho de aduanas, lo que requirió su cooperación para continuar.
Si bien nuestra cámara está diseñada para ofrecer una relación calidad-precio excepcional dentro de su rango de precio, reconocemos que podría no igualar el rendimiento de equipos profesionales. Respaldamos su calidad y competitividad en comparación con alternativas de precio similar, pero lamentamos que no haya cumplido con sus expectativas.
Según nuestra Política de Devoluciones, los gastos de envío de devolución de artículos no defectuosos corren a cargo del cliente. Sin embargo, estamos ansiosos por encontrar una solución justa para usted. Envíe un correo electrónico a nuestro equipo de soporte con:
Priorizaremos su caso y buscaremos una solución que se ajuste a sus necesidades.
Atentamente,
Kentfaith
Excellent customer service
This is my second time making an online purchase at Kentfaith and I’ve had a positive experience in both occasions. This time, I made a mistake with my purchase. I sent a message to the Kentfaith Support Team right after the online purchase was completed. The team contacted me back within the hour and assisted with resolving the issue effectively. Thank you very much!
21. maj 2025
Uopfordret anmeldelse
I received my order sooner than I…
I received my order sooner than I expected....their communication was great 💯💯💯💯💯💯💯thanks K&F
21. maj 2025
Uopfordret anmeldelse
terrible and fake company
terrible and fake company. i have spent £300 on items and tried for a refund and was bribed to keep them and they would refund me only £4. it was going to cost me £60 to return them back to china, i had no idea it was going to china. this company is running from a bedroom so they are fake ... keep away. i am still fighting to get my refund through klarna.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Kentfaith UK
Dear customer,
Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.
After reviewing your order details, we’d like to clarify that your shipment was split into two packages (due to product availability and to ensure timely delivery), both of which were dispatched and delivered within our stated timeframe. We understand, however, that the products did not meet your expectations, and we regret any inconvenience this has caused.
According to our Return Policy, returns for non-quality-related issues require customers to cover return shipping costs. That said, we value your satisfaction and would like to explore a solution that works for you. Please reach out to our dedicated support team at gearfocus@kentfaith.com
We’re committed to resolving this promptly and will do our best to accommodate your needs.
Thank you for your understanding. We hope to regain your trust and continue serving you in the future.
Kind regards,
Kentfaith
Bought a carbon fibre tripod (very…
Bought a carbon fibre tripod (very nice) and after some use the head became loose so I whatapp'ed them gave some details and boom new head on it's way. A warranty claim that by far is the easiest company to deal with by far. Highly recommend their products knowing any issues are very easily dealt with. Absolutely cracking service.
19. maj 2025
Uopfordret anmeldelse
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