KBC Brussels Anmeldelser 

Easy to set up accounts for expats. Always have staff that can speak English (not a given in Belgium). Payment products are subpar, often don't work for not-clearly explained administrative reasons, even where foreign cards work well. Various products are priced well above market. I have been a personal and business customer for 3+ years.

Top service !

Cliente depuis les débuts de KBC.
Pour ce qui concerne la gestion de mes comptes et mes demandes de crédit, rien à signaler. Service impeccable. Ponctualité assurée.
PC Banking et application mobile: interfaces stables et fiables.
Pas d'expérience en matière d'assurances.
Surprise et même effarée de lire tant d'avis si négatifs....

UPDATE 09/2026 : Passage de 5 à 1 étoile.
la politique commerciale de cette banque a totalement changé. Plus de contacts humains du tout. Même les contacts téléphoniques ont été impossibles alors qu'il y avait urgence pour un gros tracas qui était survenu. La banque n'a pas fait le moindre geste et n'a même pas justifié sa décision alors que j'étais cliente depuis des décennies. J'ai subi une perte importante. Scandaleux.

Très très déçu lors d’un sinistre en 2022 ,
Il on préféré protéger un députer NVA coupable de inondations, 2 pois 2 mesures,

Je déconseille totalement comme assurance et placement d’argent

Je souhaitais ouvrir un compte à KBC Brussels. Il faut savoir que j'ai un salaire régulier chaque mois.
J'ai donc introduit une demande en ligne. J'ai reçu un mail en retour avec différentes questions alors que sur leur site internet on trouve ce commentaire "Ouvrez votre compte en ligne (avec itsme ®) et faites votre première opération le jour-même."(Publicité mensongère).
A la lecture de mes réponses, sachant que je ne souhaitais pas prendre des assurances ou des produits de placement en plus d'un compte courant, voici la réponse reçue :

"Monsieur,
Nous vous remercions pour votre demande de Compte KBC Brussels.
Malheureusement, nous avons le regret de vous informer que nous ne sommes pas en mesure de traiter votre demande de compte. En effet, comme KBC Brussels investit fortement dans la qualité de ses applications, la qualité de son réseau d'agences, la qualité de son agence à distance et l'expertise de ses employés, nous sommes à la recherche de clients qui souhaitent profiter pleinement de cet ensemble de services et de cette expertise.
Nous vous recommandons vivement de contacter d'autres institutions financières à Bruxelles qui sont prêtes à répondre à votre demande.
Veuillez nous excuser pour tout inconvénient que cela aurait pu causer."

A éviter sauf si on est prêt à tout prendre chez eux.

Je suis client depuis 45 ans dans cette banque, ils vous considèrent comme si vous étiez client hier, aucun service correcte, Personnel incompétent.
Personne ne vous reçoit, vous n'avez personne à qui parler, saï si vous voulez discuter à Kate ce GPT, bref plus aucune humanité ni aucun contact.
Je quite Cette Banque.

I tried to open an account online with KBC shortly before starting an internship with the European Parliament in Brussels. I applied online fine and then after one correspondence from them I emailed them a completed questionnaire and discussed my application with them by phone. I was told the application would be successful and would be ready for funds to be paid in. I did not hear anything for a week and called at their branch nearest the EU Parliament when I arrived in Brussels. They told me that they were unable to open an account for me as they could not find my online application. I left feeling very poorly treated.

Awful bank. I had to hastily make other arrangements in order not to miss the deadline set by my employer.

J'ai perdu beaucoup de temps à remplir le formulaire d'ouverture en ligne d'un compte pour recevoir en réponse ce message:
We have looked into your application but unfortunately cannot open a KBC Brussels Account for you.
One of KBC Brussels Bank strategies is to build up a long-term customer relationship experience by providing extra services such as loans, insurances and mortgage, in order to create high level of loyalty for the company.
Taking into account your needs, KBC Brussels is not the best financial partner for you in order to open an account.
Given that KBC Brussels invests a lot in the quality of these applications, the quality of its branch network, the quality of its remote agency and the expertise of its employees, we are looking for customers who wish to make the most of this package of services and expertise.
Other financial institutions have proposals that better suit your needs.
On ne peut pas faire mieux en matière de langue de bois. Autant dire que la possibilité d'ouvrir un compte gratuit relève purement et simplement de la publicité mensongère.

I reached out to KCB Brussels, because I was told by my tax adviser in Brussels that KBC offers the service of tax recuperation for foreign dividends without any additional fees for their client. I met a very friendly investment adviser at Meudon agency in Brussels who informed me that KBC charges 100 Euro per stock, however he checked with Bolero, a daughter of KBC, and informed my that Bolero offerers the service for free. He has been extremely service oriented and of course I believed what he was telling me. I then started transfering my assets from BNP to KBC, I placed some money KBC, something I could have perfectly done with BNP. I was about to transfer my stocks from the Scalable app in Germany to Bolero as well, when I was checking with Bolero client service on 6th June rather by accident, that they have the same charges as KBC. It turned out to be a misunderstanding between KBC and Bolero. But instead of saying, well, you trusted us, the mistake is with us, we cover the costs, nothing happens. The clients service of Bolerdo doesn't bother, and the agent of KBC is embarrassed, but sends me over to Bolero. Nobody moves. The KBC agent is now on holidays, the person supposed to look after my dossier, does not reply to my mails...The normal way would be that KBC says we made a mistake and will cover this exceptionally delivering the service I am asking from from Bolero or KBC. I actually don't care if KBC or Bolero, I just would like to receive the service I was promised to get from one of them. I am on this dossier now since March 2023 without advancing, many unnecessary emails, a waste of time ...

One star for KBC group insurance service in Bulgaria.

I tried to generate third-party liability insurance online. The system of KBC couldn't create a policy online because it is not in working condition, and I had to call KBC group to return my payment. Afterwards, I received a 20 BGN (around 10 EUR bill for calling the KBC group) on the customer support telephone line. They do not tell you how expensive it is during the call.
I lost my time and money dealing with KBC group's low-quality service.

5 star for their telephone and in branch service . Their staff are very helpful and effective and willing. I have always been exceptionally impressed with their impeccable customer service.

KBC Hospitalization Insurance : confusing process for making a claim, and difficult to get pre-approved Belgian hospital treatment in refunded even when partially covered by INAMI. I sent the documentation, and they just reply back with the same questions. However, they do reimburse the correct amounts so I will stay. Brussels hospital coverage is restricted ( no real private room cover). Regardless I have had their hospital insurance for nearly ten years. The ASSURE card never worked in a Belgian hospital. I always had to call them to open a file. I do wish they sold an add-on out-patient cover.

KBC mortgages: easy to do. Pleased with the personal approach. ( Like everything at KBC).

KBC Brussels Mobile application:
It was excellent and set the mobile banking benchmark in Belgium. Over the past two years an otherwise excellent UI was dumbed down into a mindless exercise involving swiping and tapping between multiple screens just to undertake simple banking tasks. It is riddled with items that I consider advertisements. The June 2022 release 00C 22.5.0 PROD had a good revised teanfermoney process, but contained significant screen flashing animations that caused sensory overload. The transfer screen now flashing and zooms visual effects during a transfer. It was too disorientating, which mean I had to close my eyes or look away during the last screen whilst making a transfer. They replaced the live agent chat with a bot called Kate which meant I had to phone them: Speaking to an agent is an outstanding example of customer sevice.

Overall: Excellent banking service. I have always felt like a valued customer.