Kaleidoscope Anmeldelser 

Fast easy great items. Lovely night wear for my cancer operation coming up x ty

Excellent customer service
Great range of products

Received with thanks

I purchased the "Together Christine pink cord belted dress". The quality of this dress is excellent and the fit is perfect. I am so happy with this dress.

Always great service, quick delivery,

Always a very good experience with ordering, and delivery of all goods, this time both pairs of trainers are very good and the dress is perfect for the occasion. Looks very good, excellent quality.

Hassle free shopping, plenty of choices and a very easy ordering system

The range of clothes is brilliant, so is the quality and with regular discount offer codes it's a great way to shop. However delivery is expensive and takes longer than most other companies I use. I shop online for everything from toiletries and skincare to jewellery and shoes. I usually receive my parcel within 2-3 days. Kaleidoscope is usually 5. My last 2 orders have been worse than usual - 2 months ago I had notification that my parcel was on the way via Evri. 3 days later and no update from Evri. I eventually received notification from Kaleidoscope that my order was delayed. I waited and had another notification to say my order was lost in the system somewhere. I waited. Nothing for a further 2 days. I called and the onus was on me to say whether I wanted a refund or the parcel to be resent. I eventually got what I'd ordered but it took 12 days. I blamed Evri initially but I've just made another Kaleidoscope order and the exact same thing happened and I'm still waiting for part of the order, a week later, with no notifications about the delay or when it might be despatched. The delay was shorter but still. Not any if the other 4 parcels delivered by Evri last week was delayed. Maybe it's just coincidence but given the cost of delivery and the generally longer turnaround time, these recent experiences have made me less likely to shop with Kaleidoscope.

Great shopping experience ..Easy to place an order
.was kept in the loop about my parcels progress Parcel arrived within days and I was very happy with my item
Easy smoth transaction

I love looking at the items that are on the kaleidoscope page, really lovely clothing at a very good price and are always well made. Also the household and bedding are exceptional, delivery is always excellent.

Evri delivery late by 2 hours with no communication, I was out when it came and in the photo it has been left outside under a communal porch. Don't know if it will still be there when I get back after the weekend.

Excellent delivery service,and choice of goods, wish shoe sizes came in half sizes

Great choice of merchandise reasonable prices and good quality and service.

I have been a customer for many years and whilst there have rarely been issues, unfortunately this time was different. I placed an order and paid for it on my cash account via my bank card. I placed another order after mine and paid with my husband's bank card. I returned my order as not suitable for a cash refund but, I later found out after numerous phone call to Kaleidoscope and then to my bank which involved emails as proof of order, return etc, that the refund was issued to my husband as that was the order after mine. Does that make sense or is it just me? The email confirming the refund states it will be returned to the original payment method, it most certainly wasn't, what a ridiculous system!!

WARNING: Avoid this company.I placed an order in early August for £233.09 and it has been an absolute nightmare. I received split-up pieces (just tops or just bottoms) followed by accidental duplicates. I only kept one bikini worth £43.25, meaning I am legally owed £189.84.Their refund process is completely chaotic. I received one bank credit and three separate cheques that don't add up to the correct total. Worse, the bank branch confirmed the cheques didn't look like standard cheques and wouldn't scan on my mobile app.I have quoted my Compliance Case Reference Number across Live Chat, phone, and emails, but I am now being completely ignored. Shocking, unorganised, and abysmal service. Still waiting for my remaining balance and a goodwill gesture.

Kept waiting far too long on phone,
regarding my complaint on poor quality items.Had to hang up as I had appointment.I phoned back and told I would have discount of 10 per cent.
But not told how I would receive.I had to ask what the procedure would be.
It came across as not bothered atitude

I have been a customer for many years ,but for the lady few weeks I can,t access the app or my account. I contacted customer service vices who were no help whatsoever. I have tried to uninstall the app then reinstall but that doesn't work either
When I try to access my account via the kalaedoscope website, the page comes up and says welcome back, but I can,t get into it using my usual password and email address, I've asked to reset and use a new.password but I,m not being sent a link
I emailed customer service and they haven't, replied. I am so disappointed in this company that I will now clear off my balance and not order again

This site has the worst customer service I have ever experienced. Unhelpful with no knowledge of procedures. The company has no recognisable complaints procedure and even writing to their Head Office (Freemans PLC) does not deliver a response. They are a disgrace to the retail business.

The worst customer service line I've experienced in years! - Called them last year to advise that my mother (account holder) had past away. Took all the details and proceeded to do nothing with them, They continued for 12 months to send letters, flyers and catalogues to the family home where my elderly father still lives. Eventually, two weeks ago they acknowledge my complaint after months of calling and repeating the same details and told someone from the accounts team will be in touch. Today received a letter from them with someone else's name on it! They changed the name on the account instead of dealing with it as a bereavement.

I called them to explain and spent a further 30 minutes of hearing the gentlemen on the end of the phone, consistently tell me my mother is dead, her account is closed. - "Yes but why is someone else's name on the account?" - "You want to change it, it is fraud, you are committing fraud by pretending to be your mother she is dead? No?" -
I repeated myself in as plain and as simple English as was possible but the representative still did not understand that the name has been changed instead of closing the account.
Asked for a manager or supervisor, was told no they are far to busy.(Exact words)

At this point I must have repeated myself around 10 times what I was asking. Eventually I was put on hold, the representative came back and said ok we made a mistake, the name is wrong. We will change it back. "Ok great, is the account closed now?" - "No it is a different person. I need to speak to them" "Who my mother?" "Yes, is she available?"

Surely when you want to resolve something around bereavement you should be more respectful and professional rather than accusing the bereaved family member of trying to commit fraud and constantly repeating there mother is dead to only ask to speak to them at the end of the call to close there account because the past away?

Lost for words really. - My advice don't use them! If they cant be respectful when a customer has past away, I imagine they don't care about any other aspect of the business either.

I have been with them for years, I pay monthly every month. I have noticed my account is going up, I am not buying anything. I have written to them to what interest they are charging me. I am still awaiting their response. They have stated my account is in persistent debt. This is incorrect!. I have never be3n treated like this before. I will never use th3n again and would advise others not to, as they are ripping people off