I visited jt hughes honda on Friday 3rd July for service and mot. I would just like to say thank you so much to demi and paul for their friendly and knowledgeable service. It really is my go to... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Impossible company to contact unless you want to buy a new car. The service department never answers the phone and you can’t speak to anyone to order parts. The website doesn’t even list e-mail add... Se mere
Virksomheden har svaret
The staff ate TJ Hughes Hyundai Telford have been nothing but amazing.GM Andy Mark and the mechanics helped me out of an impossible position. I recently had a puncture which absolutely destroyed my... Se mere
Virksomheden har svaret
Shannon looked after us through all the procedure etc, when we returned to J T Hughes for our fourteenth Honda and in this instance our fourth CRV. The driving experience and comfort levels are top dr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Buy a car on your terms. Online or at our dealerships. You decide! JT Hughes is an official franchise and agent in Shropshire and Mid-Wales for Honda, Kia, Hyundai, INEOS Grenadier (Agent), XBUS (Agent), Mitsubishi (Official Service Centre), Isuzu and Ssangyong. SALES - Here at JT Hughes, we strive to make your experience easy and simple. Whether you're looking for the perfect new vehicle or a great deal on a low-priced or low-mileage used car, we want the process to be seamless. SERVICING - When it comes to servicing and repairing your car, we strive to offer the best care and maintenance for your vehicle. We want to keep your car running smoothly for a long time. OUR PROMISE - Here at JT Hughes, we promise to look after you. That's all there is to it. Of course, the best way to see for yourself the distinct experience you'll have at JT Hughes is to browse our selection of new Honda, Hyundai, Kia, Isuzu, Ssangyong, Grenadier and XBUS vehicles, as well as a huge selection of great quality, used cars available from all JT Hughes dealerships in Shropshire and Mid-Wales.
Kontaktoplysninger
3 Battlefield Road, SY1 4AB, Shrewsbury Shropshire, Storbritannien
- 01743 450888
- hr@jthughes.co.uk
- www.jthughes.co.uk
3,8
God
209 anmeldelser
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I have just bought another Santa Fe and…
I have just bought another Santa Fe and again cannot fault the customer service and friendliness of the team here, especially Amy and the service desk team too. I would always recommend Hyundai for looking at a new/ 2nd hand car . The customer care is the best. Thank you again 😃
15. august 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Angela, Thank you so much for your wonderful review. We are thrilled to hear that your experience with us has been positive once again, and we appreciate your continued trust in our team. Amy and the service desk team will be especially pleased to hear your kind words. Your recommendation means a lot to us, and we are always here to provide the best possible care. Thank you for choosing Hyundai, and we look forward to assisting you again in the future.
We recently purchased a Range Rover…
We recently purchased a Range Rover from this dealer, It was a real treat to find a dealership who put customer satisfaction as a priority.
Shaun was great and went out of his way to make the deal a very pleasant experience.
We are very happy with the car and the treatment we received
The after sales service was perfect nothing was to much trouble.
Would have no hesitation in recommending them to anyone buying a car from them
Many thanks to all the team.
George
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi George, Thank you so much for your wonderful review. We are thrilled to hear that you had such a positive experience with us during your recent purchase of a Range Rover.
It's fantastic to know that Shaun and the rest of our team made your buying experience pleasant and that our commitment to customer satisfaction stood out. We always strive to go the extra mile for our customers, so it's gratifying to hear that our after-sales service met your expectations as well.
We truly appreciate your kind words and your recommendation. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future.
Many thanks from all of us at JT Hughes
1st Class Service
I recently purchased a car from JT Hughes, Telford and had an exceptional experience from start to finish.
The team were incredibly professional, ensuring that every step of the process was smooth and efficient.
Daniel G provided thorough and informative details about all the vehicles on display, helping me make an informed decision without any pressure.
What stood out the most was the friendly and welcoming demeanour, and every staff member I interacted with was genuinely helpful and patient and made me feel valued as a customer.
I would highly recommend this company to anyone looking for a hassle free car buying experience.
Thank you to the team for making my purchase a pleasant and memorable one!
12. maj 2024
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Besvarelse fra JT Hughes Group
Thank you so much for your wonderful review. We are thrilled to hear about your exceptional experience at JT Hughes, Telford. Our team strives to provide professional, smooth, and efficient service, and it's gratifying to know we achieved that during your visit.
Dan and the rest of our staff are dedicated to helping customers make informed decisions in a friendly and welcoming environment, without any pressure. Your kind words affirm our commitment to excellent customer service, and we are delighted you felt valued throughout the process.
Your recommendation means a lot to us, and we are grateful for your support. Enjoy your new car, and we look forward to serving you again in the future. Thank you for choosing JT Hughes.
T j hughes great experience very professional
Well what can I say all friendly but salesman Daniel Gregory was superb thank you so much for an amazing sale see you soon x
11. april 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Dawn, Thank you for your glowing review. We are thrilled to hear that Daniel provided you with exceptional service during your car purchase. We strive to make every customer's experience memorable and positive. We'll be sure to pass along your kind words to Daniel. Looking forward to seeing you again soon. Drive safely! 🚗💨
Closed on Sundays
Very disappointed, myself and my wife went to look for a new car on Sunday and we visited 5 dealers. We visited JT Hughes in Shrewsbury and they were closed. I spoke to a salesman called Paul on the Wednesday and I said we would visit on the weekend. At no point did he mention that the business is not open on a Sunday.
18. februar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Dear Andy, Thank you for sharing your recent experience, and we apologise for any inconvenience caused by our closure on Sundays. We understand your disappointment, and we apologise for any miscommunication regarding our operating hours. At JT Hughes, we prioritise the wellbeing of our staff, and part of this commitment involves closing on Sundays to allow our team to rest and spend time with their families. If you're still interested in exploring our stock or have any questions, please don't hesitate to reach out to us during our operating hours. We appreciate your understanding and hope to have the opportunity to assist you with your car search in the future.
JT Hughes Shrewsbury Honda were great…
JT Hughes Shrewsbury Honda were great because their staff are so friendly and knowledgeable and have an excellent customer service ethic. I always feel very comfortable and trusting when they are carrying out my annual service and MOT."
18. januar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Mr Beale,
Thank you so much for taking the time to share your positive experience with JT Hughes Shrewsbury Honda. We are delighted to hear that our staff's friendliness, knowledge, and excellent customer service ethic have made your visits for annual service and MOT comfortable and trustworthy. It's our commitment to providing a seamless and positive customer experience. Thanks again for your kind words.
TJ Hughes Hyundai Telford Stafford…
TJ Hughes Hyundai Telford Stafford Park, Car Service, the staff were professional knowledgeable strait to the point explained all stages of the process friendly, very reasonable waiting time, highly recommend.
19. januar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Mr Hasan,
Thank you for taking the time to share your positive experience with JT Hughes Hyundai Telford. We are thrilled to hear that you found our team to be professional, knowledge, It's great to hear that you found them friendly. They will be delighted with your feedback.
I would recommend using JT Hugges
I would recommend using JT Hughes, they are efficient, friendly, helpful and professional at all times
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Thank you so much for taking the time to share your positive experience with JT Hughes. We are thrilled to hear that you found our services to be efficient, friendly, helpful, and professional. We look forward to seeing you at your next visit.
Excellent experience
I had my vehicle serviced recently, I found the staff pleasant and easy to deal with, they also kept me advised as to any issues and suggested appropriate solutions. Very confident in their level of service.
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Thank you for sharing your recent service experience with us. We are delighted to hear that you found our staff pleasant and easy to deal with. It's our priority to ensure our customers feel comfortable and well-informed throughout the service process.
We appreciate your positive feedback about being kept advised on any issues and the suggested solutions. Transparency and communication are key aspects of our service, and we're pleased to know that you felt confident in the level of service provided. The team will be delighted with your feedback.
Technician drilled holes into my car!
Bought a brand new car from JT Hughes 18 months ago, and very recently had the need to replace my number plate. On removing the old one I found that instead of using the manufacturer's pre-installed threaded inserts to screw the number plate on, they instead just drilled 2 holes straight through the number plate into the rear panel of the car, destroying the carefully applied paint and anti-corrosion layers that hyundai apply to cars!
And after several weeks of trying to get a response from their after sales department, I am told that this is actually a common practice for them to just drill into the car to screw them on!
They have said they will pay for a bodyshop to repair the damage, but of course my car will never be quite the same.
***Update - Had the car fixed at my local Hyundai bodyshop and JT Hughes paid for the repair in full, and have since promised me that the practice of drilling holes into the car for number plates where there are pre-existing threads will not happen aagin, so hopefully this is the case
8. januar 2024
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Dear Mr Fry
We sincerely apologise for any inconvenience and frustration caused by the issue you experienced with your number plate replacement.
Your feedback is valuable to us, and we want to reassure you that we have taken your concerns seriously. Following a review of our processes, prompted by your comments, we have initiated changes to ensure adherence to the manufacturer's recommended methods for number plate installations.
We appreciate your patience in liaising with our after-sales department. While we acknowledge that we cannot alter the past, we are committed to resolving the issue at hand. As a gesture of our commitment, we invite you to take your vehicle to a local dealer for a repair quotation. If the quoted price is deemed fair and reasonable, we will cover the complete costs of the necessary repairs. Kindly forward the quotation to our fleet department for prompt processing of the payment. Once again, thank you for your feedback and for allowing us to address this issue.
JT Hughes Group
I'd recommend J T Hughes Telford Honda…
I'd recommend J T Hughes Telford Honda & Mitsubishi because they have looked after me so well for over 25 years. I have always had my car regularly serviced there and they have always been efficient and helpful. I would not go elsewhere.
14. december 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Thank you so much for your incredibly kind words and for entrusting J T Hughes Telford Honda & Mitsubishi with your automotive needs for over 25 years. We are thrilled to hear that you have consistently experienced excellent service during your visits.
Our team takes great pride in providing efficient and helpful service to our valued customers, and we truly appreciate your loyalty. It's customers like you who motivate us to maintain the highest standards of care and professionalism.
Very professional staff altogether good…
Very professional staff altogether good experience.
7. december 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Mr White, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be very professional and that your overall experience was a good one.
First class service fast efficient…
First class service fast efficient great knowledgeable staff understanding every need can't fault the even if I tried will use again a n d buy again excellent service
4. december 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Dear Jennifer, I am delighted to hear that you had such a positive experience with first-class service. It's fantastic that you found our team to be knowledgeable and efficient. Thank you for sharing your positive feedback, and we look forward to welcoming you back in the future.
2nd Purchase. Professional and Customer focused service from Shrewsbury Hyundai
The service from Ed was above and beyond. Very happy with my new car and very happy to keep my custom with you. Hopefully when i return for my next car I have no doubt you will continue to maintain the service expected and keep my custom once again.
17. november 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Ben, Thank you for taking the time to share your positive experience with us on your second purchase at Shrewsbury Hyundai. We are delighted to hear that Ed provided you with professional and customer-focused service that went above and beyond your expectations.
It's fantastic to know that you are very happy with your new car, and we sincerely appreciate your continued trust in our dealership. We are committed to maintaining the high standard of service that you have come to expect, and we look forward to assisting you with your next car purchase when the time comes.
Great service
Great service at a reasonable price..honest appraisal of my cars condition and work required
9. november 2023
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Besvarelse fra JT Hughes Group
Hi Carlos,
Thank you so much for your positive feedback. We are thrilled to hear that you appreciated our commitment to providing great service at an affordable price. Transparency and Honesty are some of our key values, and we are delighted that you felt confident in the honest appraisal of your car's condition and the necessary work.
New car
I am very pleased with my new vehicle and with the service provided
17. november 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Carol, Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that you are pleased with your new vehicle and the service you received. It's our goal to provide a seamless and satisfying experience for our customers, and we're delighted to know that we were able to meet your expectations. If you have any further comments, questions, or if there's anything else we can assist you with, please don't hesitate to reach out.
Fantastic every-time!
Every time I have a problem with the car I ring JT hughes honda and they are fantastic every-time! Nothing is to much bother! Brilliant service, friendly staff! Never had a problem! Very highly recommended! xx
2. november 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Laura, Thank you so much for taking the time to share your positive experience with JT Hughes Shrewsbury Honda. We are delighted to hear that our team has been consistently fantastic in addressing any issues with your car. Providing excellent service and ensuring customer satisfaction are our top priorities, and it's great to know that we have met your expectations.
Great service from Kia Newtown sales staff.
The sales staff at KIA Newtown were very helpful, knowledgeable, and professional. The sales staff member gave good advice regarding our purchase. All the paperwork including vehicle tax was completed on our behalf, and everything explained in a clear and concise manner. We felt that they were trustworthy and are pleased in the knowledge that they are more than happy to contact them if any problems arise with the vehicle.
3. november 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Barry, Thank you for taking the time to share your positive experience with the sales staff at KIA Newtown. We are thrilled to hear that our team was helpful, knowledgeable, and professional throughout your purchase journey. Providing excellent customer service and guidance is a top priority for us, and we are pleased to know that you felt well-supported.
It's great to hear that the paperwork, including vehicle tax, was handled efficiently and explained clearly. We understand the importance of transparency, and we are delighted that you found our team trustworthy. We look forward to seeing you at your next visit.
Deposit on holding a vehicle
A complaint against one of your employees at your Hyundai Shrewsbury branch in the name of Paul, for falsely informing us of any deposit being made against a car purchase reservation was fully refundable even if I changed my mind?
On 27/10/23 Me & my partner visited your Shrewsbury branch
After we showed interest in a car Paul asked if we would like to place a holding deposit against the car ?after stating we need to go away and make sure we can get the loan we want to buy the car as it was a much lower interest rate than what was offered by Hunyadi ? I said I was unsure about leaving a deposit until we know? He quickly reassured me & my partner that the deposit was fully refundable even if we changed our minds. This was also clearly repeated by Paul when we were invited inside to take further details including a part ex valuation.
When I returned to the dealership and spoke again with Paul we both decided to apply for finance with the Hyundai dealership themselves? Some confusion at this point, Paul came back saying finance was declined with Honda? And said I can try again with Hyundai finance? I was very confused as to why Honda was anything to do with a Hyundai dealership but again agreed to this!
It wasn’t till later that evening I was informed by txt message from mobile in the name of Paul saying the finance was accepted the following day on 28/10/23 We had an agreement we would go ahead with the sale on 04/11/23
On 01/11/23
I informed Paul by txt message reply that I no longer want to go ahead with the sale due to financial concerns with my wages being paid in my new job and it was my first months pay, so I worry it is likely to happen again and not have enough money to cover the payments.
Pauls reply wasn’t great, Paul quickly highlighted.. the problem he has now, is he’s had to pay for road tax, on another car for himself to use because of this agreement, “this is a genuine issue for us” Can you put the finance in your partners name instead?
At this point I was left feeling a guilty & humiliated by Pauls response, causing me continued stress.
Why was it my fault? he’s paid money to drive another company car?
Can he legally pressure me in these ways? Asking to put the finance in my partners name? Or take finance over a longer period?
Surely their is also a duty of care when offering a person a large amount of finance when I feel it may be unaffordable for me under the circumstances?
So I have asked Paul when my deposit will be refunded? Paul is now ignoring my request of deposit that he clearly stated was fully refundable if I changed my mind? No agreement or terms and conditions were read out by Paul about this deposit at the time of agreeing to make this payment, along with added pressure from Paul saying things like what if someone walks in today and wants to buy this car? You have to consider these things!
27. oktober 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Jo, We are genuinely sorry to hear of your dissatisfaction. Your feedback is valuable to us. I am pleased to confirm that our Sales Manager promptly reached out to you to address the issues you raised, we understand that there was some miscommunication. A full refund has now been processed and you should have already received this. If you have any further questions please contact us.
Full service & Recall
Friendly and efficient. Booked in for a full service & to have a recall updated on my vehicle, managed to be slotted in a week after I'd called. They had the car for just over 2 hours whilst I went and had breakfast at a local restaurant. They kept their promise of getting the work done quickly.
Work was carried out to a great standard and I was kept informed on the progress, via the TV in the showroom, throughout the process.
Staff were all friendly and happy to help.
Also had my car washed which saved me a job!
The only criticism I have; I had booked in with Honda to have work done - the showroom is now Hyundai. I quickly worked out where to go but I'd imagine some people may find it a bit confusing.
All in all, great service
18. oktober 2023
Uopfordret anmeldelse
Besvarelse fra JT Hughes Group
Hi Liam, we are delighted to hear that you found our service friendly and efficient. Your positive feedback is much appreciated.
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