I’ve just opened my own account for a New Day credit card, pretty easy to get started. The reason I have a 5 star is I had a credit card on my wife’s account I had this for a few years without any... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Only just taken this card out. The signing-up process was quite easy but there wrre a couple of glitches that requireed a call to Customer Service. All sorted very quickly by the very professional... Se mere
Virksomheden har svaret
Buying travel money online from John Lewis Money was very easy. Rate was competitive, ordering and paying was seamless and collecting from a Waitrose store was very convenient. The travel money was ve... Se mere
Virksomheden har svaret
Opening an account was very straightforward. However I only had to do that because I was not permitted to be an equal joint card holder with my husband as we had been for many years on the previous Jo... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
For over 150 years, Britain has trusted John Lewis to deliver quality products at competitive prices with unmatched customer service on the high street. This is why you can trust us to provide peace of mind when it comes to financial services. We've created John Lewis Money to support you through the big events in your life, and all the little moments in between.
Kontaktoplysninger
1 Drummond Gate, SW1V 2QQ, London, Storbritannien
- www.johnlewisfinance.com
4,5
Fremragende
17 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not the arrangement I wanted
Opening an account was very straightforward. However I only had to do that because I was not permitted to be an equal joint card holder with my husband as we had been for many years on the previous John Lewis card scheme. As we have a joint bank account it seems ridiculous that we need two separate card accounts.
26. maj 2026
Besvarelse fra John Lewis Money
Thank you for sharing your feedback with us, Kirsty. We're pleased to hear you found opening your account straightforward but we're sorry for the frustration caused by our account options. Our credit cards are individual agreements and we understand you're disappointed with this setup. We've shared your comments with our card team so they're aware of your feedback. ^Paul
Besvarelse fra John Lewis Money
Thanks for the 5 stars! It's brilliant to hear our Partners kept things simple, quick and informative for you. We love keeping travel prep hassle-free. Have a wonderful time away! ^Paul
Couple of glitches
Only just taken this card out. The signing-up process was quite easy but there wrre a couple of glitches that requireed a call to Customer Service. All sorted very quickly by the very professional agents at the other end.
27. maj 2026
Besvarelse fra John Lewis Money
Thanks for the 5 star review and for sharing your experience, Chris.
We're pleased to hear the setup process for your new card was mostly straightforward. While we're sorry you hit a couple of initial glitches, we're delighted our Customer Service team was able to resolve everything so quickly and professionally.
Welcome to John Lewis Money and we hope you enjoy using your new card! ^Paul
Great service with my transaction
Assistant was extremely helpful, friendly and so very nice.
24. maj 2026
Besvarelse fra John Lewis Money
We're thrilled that our Partner was extremely helpful and friendly during your transaction, Sue. Making things smooth and pleasant for our customers is exactly what we aim for. Thanks for sharing your review and have a wonderful day! ^Paul
Besvarelse fra John Lewis Money
Thanks so much for taking the time to leave us a 5-star review, Mr Bradley. We're delighted you were happy with our travel money rates and found collecting your currency quick and easy. Have a fantastic trip and we hope to be able to help you again soon! ^Paul
Easy and Efficient…
The lady that served us was super friendly, super efficient and made the transaction easy and we left very happy with all aspects of the interaction especially the very happy customer service which is rare nowadays.
30. maj 2026
Besvarelse fra John Lewis Money
Thanks so much for your lovely feedback, Leon!
We pride ourselves on our customer service, so it's wonderful to hear that our Partner made your travel money transaction so efficient and pleasant. We agree that great service makes all the difference and will be sure to share your kind words with the team.
Thanks for choosing John Lewis Money and have a fantastic trip! ^Paul
Besvarelse fra John Lewis Money
We're so glad you've found your new card so easy to get started with! Thank you so much for the positive feedback. ^Paul
Besvarelse fra John Lewis Money
We appreciate your kind words and delighted to hear you had a smooth experience. ^Paul
I have used this service for the last…
I have used this service for the last few years, it is easy and efficient.
30. maj 2026
Besvarelse fra John Lewis Money
Thanks so much for the 5-star review, Margaret!
We love hearing from our returning customers and are thrilled we've been able to provide you with an easy and efficient travel money service over the last few years. Thank you for your continued loyalty.
Wherever you're heading next, we wish you a fantastic trip! ^Paul
Besvarelse fra John Lewis Money
We're so glad you had a positive experience with our Partners and really appreciate you taking the time to leave your feedback. We hope to be able to assist you again next time! ^Paul
Besvarelse fra John Lewis Money
We're delighted you found our service simple and easy and that you were happy with our exchange rates, Phil. We really appreciate your kind words about our Partners and will be sure to share them with the team. Thanks for choosing us! ^Paul
Besvarelse fra John Lewis Money
Thanks for sharing your experience with us, Lynne. Delighted to hear our Partners were polite and took the time to explain everything clearly. Thank you for choosing John Lewis Money! ^Paul
Besvarelse fra John Lewis Money
Thanks for the 5 star review! We're so pleased to hear you experienced very good service with us. We appreciate you taking the time to share your feedback. ^Paul
Reliable and great service
Reliable and great service, rates could be a bit more competitive.
30. maj 2026
Besvarelse fra John Lewis Money
Thanks for taking the time to leave your feedback!
It's great to hear you found our service reliable, Justine. We always aim to provide value alongside our service, so we really appreciate your comments regarding our exchange rates and will ensure this feedback is shared with the relevant team.
Thank you for choosing John Lewis Money! ^Paul
Besvarelse fra John Lewis Money
Thank you for the 5-star review, Jan! We're glad to hear you found our service quick and easy and and appreciate you taking the time to share your feedback. ^Paul
It was very easy to order and receive…
It was very easy to order and receive my currency.
30. maj 2026
Besvarelse fra John Lewis Money
Thanks for the great review, Dawn! Knowing it was very easy to order and receive your currency is exactly what we like to hear. We hope you have a brilliant time away! ^Paul
Quick service knowledgeable staff
Quick service knowledgeable, competent and extremely friendly staff.
30. maj 2026
Besvarelse fra John Lewis Money
Thanks for sharing your review, Rachael! We're thrilled to hear that our team provided such a knowledgeable and friendly service for your Travel Money. We always aim to make sorting your holiday currency as smooth and stress-free as possible, so it's wonderful to know this.
We hope you have a fantastic time on your travels and we look forward to helping you again ahead of your next trip! ^Paul
Very easy to order
Very easy to order. Advised when ready to pick up.
Staff in bureau very pleasant and helpful.
30. maj 2026
Besvarelse fra John Lewis Money
It's fantastic to hear that our Partners in the bureau were so pleasant and helpful and you found the ordering process easy! Thank you for your feedback, Ruth! ^Paul
Great service at bureau de change but …..
Great service at bureau de change. However was literally shortchanged . Checked online for exchange rate and took advantage of £5 off as JL member .it is disappointing to find that in store rate is not as good as that advertised online . Felt scammed .
25. maj 2026
Besvarelse fra John Lewis Money
Thank you for your review, Tracey. We're pleased you received great service, but we're very sorry to hear you left feeling disappointed and let down by the exchange rate.
As noted on our website, our rates can vary between our online service and our physical stores. We always aim to be transparent about this and we're sorry for any frustration caused.
If you feel a genuine mistake was made with your transaction total or your member discount, please do reach out to our team on 0330 123 3396 (select option 1) so we can look into this for you.
Best wishes,
^Paul
The John Lewis Credit Card is a great…
The John Lewis Credit Card is a great way to shop. They keep me updated on my balance and when payments are due and the App is so easy to use and secure.
26. maj 2026
Besvarelse fra John Lewis Money
We're delighted to hear you find our credit card a great way to shop and manage your finances, Anne. Thank you for your kind feedback! ^Paul
Dette er Trustpilot
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