Not being the greatest fan of car dealerships, I have to say that I thoroughly recommend John Banks Group-Mazda in Colchester. Mine was a used car purchase, but there was no hard selling, trying to p... Se mere
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Se, hvad kunderne siger
From making my 1st call to the dealership, and speaking to Alfie Furneaux, we stuck up a friendship that allowed me to purchase my car, to have fun with. Alfie, responded to phone calls, and emails in... Se mere
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We decided to trade in our MX5 for a new model and couldn’t have found a better and efficient dealership than John Banks Colchester. We would especially like to thank Alfie for his time spent on the h... Se mere
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We ordered a new Mazda CX5 car 19th April and picked it up on 17th May. We ordered through Louis Ellis who we had not met there before. Listened to what we needed, ordered. Communication when... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Kontaktoplysninger
Autoway 3, CO4 9HS, Colchester, Highwoods, Storbritannien
- 01206 931566
3,4
Middel
14 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unacceptable after sales experience.
I recently purchased an ex demonstrator Mazda from the Colchester Mazda dealership. Despite being assured the first year service has been carried out I received an automated email service reminder from Mazda and the "MyMazda" app service record shows the first service overdue. The salesman, Sam Wells, appears to be doing his best to sort this but three weeks later the situation remains and neither Mazda nor John Banks seem unable to resolve the issue. I am concerned the incomplete service record could jeopardise the Mazda warranty especially when using another more local dealer for service.
This situation has totally spoilt the experience of the car purchase.
Hopefully this review will prompt a resolution so I can give the review the car deserves.
21. april 2026
Uopfordret anmeldelse
Poor service communication
Poor service communication, courtesy car dirty 12 miles in the tank
16. april 2026
Uopfordret anmeldelse
Thoroughly professional.
Not being the greatest fan of car dealerships, I have to say that I thoroughly recommend John Banks Group-Mazda in Colchester. Mine was a used car purchase, but there was no hard selling, trying to persuade me to buy something I didn’t need. I chose the vehicle I wanted and was able to negotiate a deal which I believe was mutually satisfactory. On collection the car had been valeted and was well presented. My thanks to both Anton and Ian in the sales department. Thoroughly professional.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you for your kind review and five-star rating, Paul. We're delighted to hear about your positive experience at John Banks Mazda Colchester. It's fantastic to know that Anton and Ian provided you with professional and pressure-free service, making your used car purchase enjoyable. We hope you enjoy your vehicle and look forward to welcoming you back in the future. Best regards, John Banks Mazda Colchester.
Great customer service from Louis
Great customer service from Louis. Very welcoming and helpful throughout. Have a lovely new car.
31. maj 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Hi, Donna! Thank you for sharing your positive experience. Louis will be delighted to hear your comments. Enjoy your new car. Have a great day!
Louis is the best
Louis was the most friendly and helpful sales person I've ever met in my life. He helped us get the right car at a really good price.
23. maj 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thanks for leaving us a review! We're pleased you had a positive experience here at John Banks Mazda Colchester. We look forward to sharing your kind comments with Louis.
We ordered a new Mazda CX5 car 19th…
We ordered a new Mazda CX5 car 19th April and picked it up on 17th May. We ordered through Louis Ellis who we had not met there before.
Listened to what we needed, ordered. Communication when ordered was extremely good, phone calls and emails. Really helpful and very thorough in his work.
Delighted with the car, thank you so much!!!
He has also been extrememly helpful with our son getting a different car too.
No hot chocolate in the drinks machine, cannot drink tea or coffee, please bring it back.
17. maj 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you for your lovely review, Julie. We're thrilled to hear about your positive experience with Louis Ellis at John Banks Mazda Colchester and are delighted that you're enjoying your new Mazda CX5. We'll be sure to pass on your kind words to him. We also appreciate your feedback about the drinks machine and will look into this for you. Wishing you and your son many happy miles in your new cars!
I purchased a car from the used cars at…
I purchased a car from the used cars at John Banks . The purchase was good and they were spot on with information and smooth running to buy and pick up my car . I had a light kept appearing on the dash. They were completely on board with my complaint and dealt with it also giving me a curtesy car while mine was being sorted . They replaced the part with no quibble ! . I would highly recommend the sales team , the after sales team and the service team . Well done guys good combination
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your purchasing experience went smoothly and that our team was able to assist you effectively when you encountered an issue. At John Banks, we strive to deliver excellent service, both during the sale and in aftercare, and it's wonderful to know that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing John Banks!
Disappointed
Prior to submitting this review the John Banks link mentioned l should contact them before posting anything negative. I did do so but no one responded. I did not purchase a Mazda car from John Banks in Colchester for various reasons. Those being no reply to some emails, no car to test drive although requested prior to appointment. John Banks own service plan for Mazda 2 hybrid £174 more expensive than Mazda’s own service plan but apparently no better. Likewise car accessory prices quoted were more than Mazda advertised prices. I did contact John Banks Head Office about a query but did not receive a reply from them. As a result l had no confidence in making a purchase.
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
We're truly sorry to hear about your experience and the communication issues you've encountered. At John Banks, we aim to maintain high standards in customer service, and it seems we have not met these standards in your case. We're currently investigating why you did not receive responses through our automated system, as this is unusual for our processes.
To help us better understand and address your concerns, could you please provide us with some additional information, such as your contact details or any reference number related to your communications with us? This will enable us to look into the matter more thoroughly and ensure it is resolved promptly.
Please reach out to us at sales.mazda.colchester@johnbanks.co.uk at your earliest convenience. We are committed to rectifying this situation and restoring your confidence in our service.
Thank you for your feedback, and we look forward to hearing from you soon.
Best regards, The John Banks Customer Service Team
Staff were excellent really helpful…
Staff were excellent really helpful everything has progressed smoothly and I've been informed at every stage
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you so much for your kind words and positive review! We're delighted to hear that our team provided excellent and helpful service, and that you were kept well-informed at every stage of your experience with us. It’s our goal to ensure a smooth process for all our customers. We appreciate you choosing John Banks Mazda and look forward to assisting you again in the future.
Warm regards, The John Banks Mazda Team
Excellent service and very helpful…
Excellent service and very helpful sales team. Would recommend
18. januar 2025
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
"Thank you for your fantastic feedback! We're delighted to hear that you received excellent service from our helpful sales team. Your recommendation means a lot to us, and we look forward to welcoming you back to Mazda Colchester in the future!"
Sold my car to them
I sold my car to the garage
Easy
Painless
Price was a more than I expected
So pleased in all fronts dealing with them
Definitely in the trustworthy bracket
20. marts 2024
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you for taking the time to share your feedback with us regarding your recent experience selling your car to our garage. We are thrilled to hear that the process was easy, painless, and exceeded your expectations in terms of the price offered.
At our garage, we aim to make the car selling process as seamless as possible for our customers, and it's wonderful to know that we achieved this with you. Your satisfaction is our priority, and we're delighted that we could meet your needs and provide a positive experience from start to finish.
We greatly appreciate your trust in us and are honored to be considered in the trustworthy bracket by you. Rest assured, we will continue to uphold the highest standards of integrity and service excellence.
If you ever require any further assistance or have any questions in the future, please don't hesitate to reach out to us. Once again, thank you for choosing our garage, and we wish you all the best in your future endeavors.
New car experience, with John Banks & Alfie. 👍
From making my 1st call to the dealership, and speaking to Alfie Furneaux, we stuck up a friendship that allowed me to purchase my car, to have fun with. Alfie, responded to phone calls, and emails in a timely manner, and was able to support in every way. Follow up was good, following purchase and was able to assist with some follow up queries, putting the customer 1st. Thanks for your support and help, in securing my car, Alfie. Best wishes for the future.
24. februar 2024
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
It's fantastic to hear about your positive experience with John Banks and Alfie! Building a friendship during the process undoubtedly enhances the overall experience. It's clear that Alfie went above and beyond to ensure your needs were met and that you were satisfied every step of the way. Here's to many enjoyable miles ahead in your new car! Best wishes to you and Alfie for the future.
Would recommend
We decided to trade in our MX5 for a new model and couldn’t have found a better and efficient dealership than John Banks Colchester. We would especially like to thank Alfie for his time spent on the handover. We found him very personable and knowledgeable.
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you so much for taking the time to share your positive experience with John Banks Colchester! We're thrilled to hear that you found our dealership efficient and that Alfie, in particular, made your handover experience memorable.
Alfie is indeed a valuable member of our team, and we're delighted that you found him personable and knowledgeable. Your recommendation means a lot to us, and we're grateful for your trust in choosing John Banks Colchester for your trade-in and new model purchase.
If there's anything else you need or if you have further feedback to share, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The John Banks Colchester Team
I have bought Honda Hybrid car from…
I have bought Honda Hybrid car from John Banks - Colchester, I am happy to recommend on the customer service and hospitality. Lee Bird is very helpful, polite and a pleasure to deal with the professional.
I would highly recommend John Banks - Colchester
Great value service.
23. september 2023
Uopfordret anmeldelse
Besvarelse fra John Banks Group - Mazda
Thank you for your positive review and recommendation of John Banks - Colchester! We are so glad to hear that Lee Bird offered helpful, polite, and professional customer service during your visit to our dealership. We strive to provide great value service and are pleased that you had a positive experience with us. Thank you again for your kind words!
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