John Clark Motor Group - John Clark Škoda Dundee Anmeldelser 

206
TrustScore 4.5 ud af 5

4,4

11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT Dundee, Scotland, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Buying a Karoq. Really appreciated the courtesy and welcome when we arrived. The sales exec Lewis Michie was very professional and answered all our questions and dispelled any doubts we had.After th... Se mere

Bedømt til 5 ud af 5 stjerner

Began our 'new car' journey here, in mid August. Left the showroom with a new car,mid September. Very much a (hands off) approach by the sales team, allowing us lots of time to wander about and... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Firstly the car was exactly what we were looking for, looked at cheaper alternatives but after minimal checks not happy with history. Kerry was spot on not pushy very informative and made the effo... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Helpful and made it a relatively relaxed process to test drive and purchase a used car. This did influence my decision to choose John Clark Skoda Dundee. Included a spare wheel set which i had asked a... Se mere


Virksomhedsoplysninger

  1. Bilforhandler
  2. Synshal
  3. Automekaniker
  4. Privatchauffør
  5. Motorcykelforhandler
  6. Brugtvognsforhandler

Skrevet af virksomheden

John Clark Škoda Dundee, part of John Clark Motor Group, have years of experience in delivering high quality Škoda sales and servicing, combined with unrivalled customer service. View our full range of the latest new Škoda vehicles and our friendly staff will organise a test drive for you in the car of your choice. We are also on hand to talk you through our range of straight-forward finance offers at a budget that suits you. Plus, we have a full range of Approved Used cars available, constantly being updated so you receive the best deals and prices. Not only do we specialise in the sale of new and used Škoda cars, our customers can take advantage of our inclusive range of aftersales and car servicing options, guaranteeing that your new or used Škoda remains in as good condition as the day you drove away from John Clark Škoda Dundee. Visit our showroom in Scotland and take advantage of incredible deals on new and used cars, aftersales services and repairs.

John Clark Motor Group

Skrevet af virksomheden

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Kontaktoplysninger

  • 11 Broomhill Road,, Dunsinane Industrial Estate, DD2 3WT, Dundee, Scotland, Storbritannien

  • 01382 619200

4,4

Fremragende

TrustScore 4.5 ud af 5

206 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(206)

2.077 anmeldelser inden for de sidste 12 måneder

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Bedømt til 2 ud af 5 stjerner

Car not cleaned

The price seemed to have gone up considerably since last year when I took my seat.

The service was carried out and seems fine.

Car was not hoovered as stated in the price.

26. oktober 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Hi Aidan,

I am so sorry to hear that you were not satisfied with your recent service at Skoda Dundee. This is not the service we strive to provide and we would like an opportunity to turn your experience around.

We would like to offer you a complimentary valet as an apology. The next time you are visiting Skoda Dundee or whenever suits yourself, pop in and we will get this sorted for you.

Kind regards,
Kate

John Clark Motor Group

Bedømt til 5 ud af 5 stjerner
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon Bill,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Great experience all round

Great experience all round, highly recommended

1. november 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Trouble free

We had a plan to change our car and we’re advised to look at the new deals by the sales team. Mr Harry Jackson detailed a new Arona which he felt would suit us, being automatic. Process is now complete and we are very happy with the whole interaction with the Dealership.

23. september 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon Peter,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 1 ud af 5 stjerner

Unbelievably expensive

Unbelievably expensive. They wanted £114 for just a diagnostics test after some warning lights came on. My local garage did diagnostics for free and fixed the problem the same day. They are doing themselves no favours with prices like that.

9. oktober 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Hi Phill,

We are sorry you were not satisfied with the suggested price for a diagnostics test on your last visit to Skoda Dundee, I have passed your feedback on to their management team for review.

Kind regards,

Kate

Bedømt til 5 ud af 5 stjerner

Fantastic customer service from all…

Fantastic customer service from all involved in the purchase of my new car. The Manager John and Heather in particular were so helpful and guided me through the whole process with ease making it all round a great experience. Will be back for my next car 😊

1. oktober 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon Angela,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Great service from Murray

Great service from Murray, no nonsense, no delays, everything delivered as promised.

2. august 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning James,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Exceptional Service

I've been going to Murray Boyle for years now due to the exceptional service I receive.
Never faults in the communication, always provides cars in great condition and I recommend him to anyone I know wanting a car.

24. juli 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon Rob,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Very friendly customer service

Very friendly customer service, and really helpful.

My salesman Murray Boyle kept me informed and updated from my first contact to picking up the car. I couldn't fault the professional service I received. I would happily use John Clark and Murray again in the future.

23. august 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning Andrew,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Efficient service

Quick, efficient service and friendly staff

14. august 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning Elaine,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 1 ud af 5 stjerner

I had an utterly disastrous experience…

I had an utterly disastrous experience with this shambolic company. I needed a reliable Skoda for my work, so was delighted when I stumbled across a 2017 Fabia with a salesman, Alistair, who seemed initially genuinely helpful.
However, my experience of John Clark since agreeing to purchase said car has been unbelievably bad.
I agreed to the buy with the understanding that certain issues - highlighted by Alistair - would be fixed. This included some paintwork damage, while a fresh 12-month MOT with no advisories was also assured.
On the day I went to pick up the vehicle, the car was completely unaltered and the promises were unfulfilled. After multiple missed deadlines, I was promised that a paintwork specialist would come and see me but that never materialised.
I then discovered to my horror that the car had not had an MOT since February 2023, and when I insisted that this be updated, the car failed the test due to a potentially dangerous rear break issue. I ultimately told John Clark that they would have to fix all the problems by the time I came to pick it up or I would be returning it - the car was still undergoing work and not yet available upon my arrival.
When I confronted Alistair and his sales manager, they rolled out the metaphorical red carpet by inviting me into their ramshackle office and offering a cup of coffee. The big boss claimed ignorance of such works happening under his watch but at least had the good grace to feign sympathy. I have since returned the car for a full refund as it was within the 14-day returning period, causing major personal inconvenience and wasting two weeks of my time.
To summarise, I strongly recommend avoiding this sleazy and unprofessional place at all costs as it has been nothing but trouble for me.

27. juli 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Hi Hannah,

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

It's upsetting to hear that you did not receive the top-notch service we strive to provide. I have passed your feedback on to our Head of Business who should be in touch with you today.

Kind regards,
Kate

Bedømt til 4 ud af 5 stjerner
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning Julie,

Many thanks for your review and feedback, which I will ensure is passed on to the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Bedømt til 5 ud af 5 stjerner

Skoda Dundee Myrekirk Top Marks

Skoda Dundee Myrekirk

This team don’t get the credit they deserve, from Arlene & The Service Team with also Kyle and his colleagues on the front Desks.nothing is too much trouble, I am
Now on my 13th Skoda, all various models and even when there’s an issue which hasn’t been very often, the team don’t get annoyed and treat every call or query from start to end as if it was the 1st. Top marks
All Round.

They should be recognised, all I ever hear when I’m in is pleasant customers and showroom is spotless and car is always returned washed and cleaned.

Thank
You

23. juni 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning Derek,

Many thanks for your review and feedback, which I will ensure is passed on to Arlene, Kyle and the team at Skoda Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Bedømt til 2 ud af 5 stjerner

All the thing was not in the car as was…

All the thing was not in the car as was mentioned on the site, such as pack of LED LIGHTS.

When I checked the car on the site, it said the car is coming with…

1. An extended 4 years/100,000 miles, and two years service plan, Which I did not receive any documents to prove it
2. A pack of LED LIGHTS
3. A spare back wiper

The above mentioned items where not in the car on the collection day.

I have contacted the sellers after the collection, he said that he will contact me back but, have not received any response yet.

Kind regards
Rahmatullah

26. marts 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Dear Sir/Madam,

I am so sorry to hear about your above experience - would you be able to provide us with some more information please so that we can help resolve this issue.

If you could provide your name or contact details that would be much appreciated,

Thanks,

Kate

Bedømt til 2 ud af 5 stjerner

False Advertising

They advertise a Black Skoda Kamiq MC for £27,000 on their website and on autotrader. I phone up to get a quote for finance, already aware of the 5.9% APR and £1250 VFS contribution. The salesman, Joe phones me back and says the deposit contribution was already deducted and the black paint has to be added to the cost, even though this car is advertised with black paint and as the price advertised says cash then the finance contribution would still need to come off the price.

How not to sell a car.

Update: The sales manager did contact me yesterday and thanked me for highlighting the issue that they had forgotten to add the price of the paint to their advertisment. This is the bit that makes no sense. The cash price is also the same price as if you took it on finance even though there is a finance deposit contribution of £1250. given my experience of taking out PCP on cars over the years, any PCP finance contribution is deducted from the cash price as the dealer gets commission from the finance company and the contribution is passed on to the customer. I can only conclude that the Skoda Dealership are keeping the contribution for themselves and not passing it on to the customer. I did contact Skoda UK CS but they said contact VFS? Clueless - DONT BUY SKODA

17. april 2023
Uopfordret anmeldelse
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good afternoon, Mr Skakles,

Many thanks for your review and feedback. I have contacted our General Sales Manager at Skoda Dundee, John Fallon who I understand has been in contact with your directly regarding your comments.

If we can assist further please do not hesitate to contact us.

Kind regar ds,

Julie Jamieson
John Clark Motor Group

Bedømt til 5 ud af 5 stjerner

Key reprogramming

All round curtious and knowledgeable service from darren in service dept

6. april 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to Darren and the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Bedømt til 5 ud af 5 stjerner

Good informative service from Stuart…

Good informative service from Stuart and he made process stress free.

28. februar 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Morning Malcolm,

Many thanks for your review and feedback, which I will ensure is passed on to Stuart and the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Bedømt til 5 ud af 5 stjerner

The experience was good

The experience was good, no pressure or hassle. The salesman was excellent and my deal was a fair one.

16. februar 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Evening Alastair,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

Bedømt til 1 ud af 5 stjerner

Poor Service

Our car was booked in for an MOT and CAM belt change on Wednesday 8th March. I dropped the car off just before 8am. I received a message with video letting me know the car had failed its MOT due to a broken spring. I agreed to have this replaced by Audi and was advised they would call me when the car was ready but expected it to be ready later that day. I received a phone call around 3 letting me know the car would not be ready till the next day as they had to get something from the Aberdeen branch. I did not get the car back until 3pm on Friday 10th after numerous delays. The service was shockingly poor and not what I expected from Audi. They finally brought our car back unwashed after asking if we would like it washed by an unapologetic driver. They only brought it back after we complained and were going to let us pick the car up on Saturday. Not the service I expected from Audi

8. marts 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Afternoon,

Thank you for taking the time to leave us a review. Unfortunately I can't see any record of a booking at SKODA Dundee. Could I please ask you to provide your contact details and I can pass this onto the management team to review directly.

Thank you again for your feedback and for affording us the opportunity to respond.

Kind regards,
Linsey

Bedømt til 5 ud af 5 stjerner

Skoda Enyaq Car Repairs

N/A - Was more than happy with the experience / vehicle health check report that was sent over to me. Thank you

14. marts 2023
John Clark Motor Group - John Clark Škoda Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark Škoda Dundee

Good Evening Iain,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SKODA Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Stephen

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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