JCPenney Anmeldelser 

WELCOME TO THE FUTURE!!!
I went in this JC Penney to buy something in the men's clothing department. I'm not making this up: NOT ONE STORE EMPLOYEE AT ALL working the floor. It's every customer for themselves, now go for it, and bring your clothes and money to the register. I refuse to spend my money in a place that has no measure of customer service, ESPECIALLY WHEN THEY USED TO. That was my cue to GTF outta there. And you should too when you walk into a store and see this. Now I'm not a big Macy's fan, but when I went in there, I saw employees on the floor everywhere. Now guess which store is gonna go out of business first. My bet is on JC Penney. WTTFJCP

Just want to say thank you for having larger sizes. I wear size 20 or 2xl. JCPenney always has something I can wear whether casual, work or otherwise. Last year I took advantage of several pairs Clark's sandals (a fantastic brand) in 12 wide and I have been checking out dress shoes in my size. It means so much to me. And your clothes and shoes are usually at a great price or you have sent us coupons to use. Bravo! Keep up the great work!

100% inept company. Purchased online order; went to pick up and it was on sale. Stupid system at store doesn’t allow for price adjustment or repurchase of the item. They said they had to ship it back and we had to reorder and come back once it comes back to the store! Talk about 100% moronic!!!

I am talking to Penneys as I write this ,DO NOT order online if you have moved out of state 7 months some orders came some went to old address .I talked to the credit card people then Penneys 30 minutes on the phone .I couldn't understand half of what the Penneys man said except he couldn't correct it,we shall see .Horrible ,no service

Purchased an $800 item (jewelry)with full lifetime warranty. Item broke 3 weeks in. I brought it back. Was told 3 weeks to fix it. OK. Called after not hearing anything after 3 weeks, was told to wait more. OK I waited, now its 5 weeks and I get a call, asking what i wanted fixed??! So I try to call that number back, "no incoming calls". She never left a number on the message. Im exhausted and angry. I have all my receipts and original boxes because it was NEW to begin with. I can never get through to that dept. No one ever picks up and if I call a different dept. I get snotty attitude women who talk down to me without even knowing the issue or trying to help me. In opening up reviews to see if this is an isolated event, I see a 1.8 score. Not surprising at all. I'm calling corporate and filing with the BBB to get my item fixed and back and will NEVER go back to purchase any high end item again. This company used to have such a great reputation for class and customer service but clearly times have changed and not for the better. Very disappointed. Do better JCP!!

I was and will never go back to The JCPENNEY in Edinburg Texas it’s the most unprofessional place you can go to the Saloon never again and I don’t recommend them especially when it comes to coloring your hair. I went to do my hair and I expected to come out with a light ash blonde but apparently the saloon specialists that assist me her name is Mariela A kept telling we can’t go light cause your hair is to dark so as she was explain the process she said she would use numbers 7/8 which I figured it would lighten my hair apparently it was a dark chocolate color. Called the next morning and I was told to go at 3:00 pm to maybe get a correction. Well little did I know they did shit Store so Call Manger MONICA RODRIGUEZ stated that they could not do nothing for me because I agreed to the dark color. When in reality I had gone two days prior to the appt to ask about the actual color and the told me since my hair was a bit dark the ash blonde color would turn yellow . And it was back and forth never got the issues solved and as I was and felt attacked by MONICA RODRIGUEZ, some guy name CARLOS telling me I had to pay again and it would have to be highlights if I wanted to go blonde what kind of saloon is this . Then the actually girl Mariela that helped me kept telling me that we are going to go this color cause when you come back in 3 months we can go light . After all the back and forth she said I said you said you pay it was the worst experience for me . So if they call them self profession saloon people as per CARLOS then do your job. Right the first time. But apparently the store got twisted and they wanted to charge me again . BEWARE of what you do . And MONICA RODRIGUEZ the SALOON MANAGER was so unprofessional at her level allowing her employees to gang up on me. Sad . Then I ask for for the District SALON Manager her name is SARA and I couldn’t even talk to her. All i have to say is they are very unprofessional at the JCPENNEY in Edinburg😡😡😡😡

I bought some Laura Ashley "Deep Pocket Sateen" sheets. Their description is a total lie. I bought the sheets because it said they were sateen, 300 thread count, with a "deep pocket" that will accommodate a mattress up to 15" deep. They arrived. They are cheap, see-through cotton, not "lusterous" as described, and the pocket is only 13" deep. So no way will they fit 15" mattress.

I don't know why I bother. Great sale, buy 1 towel get 2 free. so I buy 1 towel and they ship me 1 towel. I had to tell them to give me the other 2 free towels. I hate this store so much. I will unsubcribe and cancel my card for good this time.

Es lamentable que tenga que expresar mi mala experiencia. En la pagina online realize una compra que no se registro, llamo al 1-800-322-1189 (serv al cliente) y hago la compra atraves de ellos pero, resulta que no se comunicarón para informar un problema en la transación y uno esperando la mercancia. El día que se supone que llegara es que me entero, al comunicarme nuevamente con (SC) diciendo que el problema era la institución bancaria, el cual no era cierto. El cuento largo corto, Múltiples llamadas al (sc), fui físicamente a 2 tiendas distintas JC Penney y nunca recibí una orientación del proceso y/o  alternativas  para lograr la venta. Este proceso duró prácticamente 21 días, 3 semanas.
El personal necesita adistramiento.
Q feo!

I placed an order online for home delivery
My order was shipped out of West Virginia to Eastern Shore Maryland. The store or warehouse in WV that shipped my merchandise placed it in a regular thin plastic bag like you would get in a store. It traveled hundreds of miles in that thin bag. Our mail carrier couldn't believe that JC Penney would be that careless to ship a package in a thin plastic bag. Fortunately, UPS handled the package with due diligence and no damage to the flimsy bag occurred. I can't say that the JC Penney in WV used due diligence; just the opposite. If that's how JC Penney is going to package online orders, I'll shop elsewhere.

I paid off my balance of $44.00 and JCPENNEY reported me as delinquent although I paid automatically debited from my account and the balance was completely paid off when it was time. The company and the customer service is atrocious and the items and products are not as advertised. So disappointed. I won’t be shopping with JCPENNEY. I will shop elsewhere online. There are plenty of better places that actually care about their products and customers!

Talking to Jcpenny customer service rep, she was very confusing, I will not longer use my credit card for future purchases.

I purchased a mini keurig plus in February 2026. I just realized that this coffee maker was refurbished.

I want a partial refund or replacement.

Please don’t shop here!

I want to give a huge thanks to the store manager at JCPenney at Fallen Timbers Mall in Maumee, Ohio. Michael, the Store Manager, has helped me twice without hesitation. He clearly listens to you, takes action, and does this with patience and the customer in mind. I have had several experiences where Michael has helped resolve the issue. I am truly appreciative and welcome the fact that
"our" JCPenney at Fallen Timbers Mall is truly being well managed. Thanks, JCP, for hiring a great store manager.

My Name is Aundrey Hutti I Visited JCP at Maine Mall South Portland Maine with a Return your company MESSED up'
A Kind lady Name Cheryl Store number 2091
Date april 15 2026 time 11;30 /ass/0008
I was very Inpress with her customer service
She went above and beyond you need more people like her
THANK YOU and I hope you get more like he
Phone ;2074200572

I have been shopping at JC Penney for several years. I have had no problems until today. Today, I met the most
rudeness impolite saleslady, supervisor, in my entire life. I did have a witness to this but they said 'I don't want to get involved'. It occurred in the return department and the lady 'refused' to give me her name but then I noticed it on her blouse. Her name was Margo. She does not need to be working with people. She should be by herself or working in the back room or bathrooms.
As I started to leave, she started to apologize but I kept on going toward the door. The lady who witness the incident said, sir, the sales representative is calling you. I just kept on going. This occurred at the Battlefield Mall in Springfield, Mo.

Inferior merchandise, I suspect seconds. If you want to make a return, it will cost you $8 dollars...even tho it should be less. CROOKS!!!

They won’t honor their return policy for online sneakers that were to big and I just wanted to return them to get a full refund for these because they were too big so I deleted my account now. Online it doesn’t say anything about having to return them in a box now. The Customer Service Representative I spoke to was a complete liar to now. I will never recommend JCPenney to anyone ever again now.

We had a gift to return that cost $24, but since we did not get a gift receipt, they gave us only $10.23. They don't care about anything but GREED. We will never shop there again, and i will have the last laugh when they close all their stores and go bankrupt. By the way, the store was empty, and you could not find help at all. They truly don't care about customers

JCPenney uses Synchrony Bank the biggest rip off credit card company out there. They charge fees on fees on fees. Last month I paid my account in full on time and I receive my April bill with a $2 fee charge which no one can explain except to say it’s for interest. Interest on a zero balance!!! The fees and charges on this account were more in 3 months than I charged!!! I hope Penney’s realizes how many customers they are losing because of synchrony bank and their rip off unwarranted charges!!!