JCPenney Anmeldelser 

This stupid store won't return without receipt even with proof of cc statement payment with reference of payment. Apparently there new system doesn't allow it. Very unhappy customer will likely not be coming back to this store. Will not recommend..causing customer hardship by not returning and receiving a proper refund
Extremely upsetting with this corporate giant.

⭐️ 1 STAR — JCPENNEY ONLINE IS A NIGHTMARE

This is now the third time in a row, plus one incident last year, that I have checked out online with JCPenney, received confirmation that my order was processed, and then later discovered that my order apparently never actually went through.

Let me be clear: I order online constantly. My information is saved and pre-filled because I shop online all the time. My name, address, billing information, shipping information, and payment information are all correct. I have absolutely no problem placing orders with Walmart, Amazon, or countless other retailers using the exact same information.

Yet somehow, with JCPenney, there is always some mysterious “technical error.”

I place the order.

I receive the processed/order confirmation email.

Then the day comes when I’m expecting my son’s clothes, I go looking for the order, and there is no order and no clothes.

So I call customer service.

They can’t clearly explain what happened. First it’s supposedly an issue with the bank. Then an address issue. Then some kind of system error. Except none of those things are actually incorrect, and somehow every other retailer can process my orders just fine.

And now this has happened repeatedly.

Today was the final straw because these are school clothes my son actually needs. I asked JCPenney to simply expedite the order so we could get the clothes in time.

Instead of trying to fix the problem and save the sale, I was given a case number and told someone from IT would contact me tomorrow.

A CASE NUMBER.

I’m sorry, but I’m a customer trying to buy school clothes. This isn’t a criminal investigation. 😂

What happened to actually taking care of the customer?

If your system failed, fix the problem. Get the order placed. Expedite the clothes. Take care of the customer. That’s the job.

What is especially frustrating is that JCPenney can’t even give me a straight explanation for why this keeps happening. And this isn’t my first experience with this exact type of problem. It happened last year too.

At this point, I genuinely feel like JCPenney has a personal problem with me. 😂 Because how does the same thing keep happening to the same customer over and over again while the exact same information works perfectly everywhere else?

It’s honestly disappointing because JCPenney has good prices and my son loves the athleisure clothes. I would actually like to shop there.

But a company can have great products and prices and still lose customers because of terrible systems and even worse customer service when something goes wrong.

JCPenney, I don’t need another case number. I need my son’s clothes.

After this experience, I’m taking my business somewhere else.

I highly recommend taking your business elsewhere if you don’t want to spend your time chasing orders that you were already told were processed.

Worst customer service! I placed an order online with 2 JC Penny gift cards. Apparently that is too much, because I got an email with an error of payment. Then I called customer service to place my order, They have the order persons name wrong, delivery date too soon (my son is moving into an apartment and the office will not accept the package). I tried to get help from customer service once again and I was left chasing my tail and with no help.

I ordered three shirts on jcp.com. One of which was for my daughters wedding rehearsal dinner in a week. It came with a stain on the collar- i went through the site and started a chat trying to explain we do not have a physical store anywhere near us, provided a picture of the defective/stained shirt and explained the issue should we go through ordinary return/replacement procedures. that was pointless- i called and talked to a human being and his only answer was for me to pay for expedited shipping for a new shirt while they waited on my return. I will be done with jcp.com going forward.

Buyer Beware! Do not purchase online gift card to get free shipping. It is a FRAUD! Purchased and received order, minus the $10 gift card I purchased. I had to return my purchase and reorder another size. They said my gift card was shipped separately. It's been 3 werks..no card. In checking the status I have found they noted the gift card was " returned ". I'm pleased with my purchase transaction but the bait and switch gift card offer is a scam.

I was looking for a new hair style and color. I was in Southlabd mall and decided to stop by the salon. I spoke with Gena at the front desk and explained what I wanted. She assured me she was able to achieve my request. So I set up an appointment for that Saturday. She meet me with a smile,and sat me in her chair. After a consultation with her explaining what I wanted and her asking me questions she got busy. I was extremely happy (and so was my husband) with the final results. Needless to say I will have Gina doing my hair from now on. THANK YOU GINA!!

Good selection and good quality work from the staff I have seen a lot worse. I think it’s the best thing to do this time of year. Shopping for what I like is not always a bad idea when I can get to the nearest store

What a terrible experience if you have to return something through the mail! They charged me $8 for the shipping label then another $3.50 for UPS to print out the label and send it in a bag. So I just wasted $11.50 just to send something I ordered that doesn't fit. I will likely not be ordering clothes online from them again unless I am absolutely positive that it will fit.

Customer service at the Miamisburg, Ohio location was awful. They also refused to honor their sale sign and the manager was hostile and rude to me for no apparent reason.

JC Penny in Denton, TX is the worst store I’ve ever been to and Amir is the worst manager I’ve had the misfortune of dealing with! He was confused, exceptionally slow and rude. It took me over 40 minutes to return pants that should have taken 10 minutes or less. Ridiculous!

I no longer like to shop at JCP. First, the prices are too high now. You can hardly find a blouse under $50. Also, the coupons are excluded from so many items they are not really worth the effort. Also, they keep pressuring you to open a credit card. One cashier even told me open it get the discount and close it. So nevermind the ding on my credit? Sad! I used to love JCP. The store is usually empty and I can see why many locations are closing!

I’ve shopped at Penney’s for over 40 years and always enjoyed the products and customer service. Yesterday I made a purchase and was asked if I would like to “round up”. After saying no the cashier told me, “it’s only 40 cents.” I regularly donate time and money to various organizations and do not feel it was appropriate of the cashier to make any comment after I declined to round up.

Poor customer service at JCP 4 season jewelry section salesman Russell. Manager was no help JCP do better with your customers.

On June 17 I returned several items I had ordered online to store # 2992. The return was a bit complicated but Sue and Christina did their utmost to make sure all items were returned. These two ladies were so friendly and helpful, I really appreciated them.

Absolutely trash. I bought a shirt from here, walked in my schools hall and got called an F word, its a frigging shirt who the freak cares.

I ordered a Matrix shampoo and conditioner. I received the shampoo but not the conditioner.
I called customer service and they said it would be delivered the next day. It didn’t. I called customer service again and could barely understand what the guy was saying. I asked for a supervisor and he put me on hold for 10 minutes and came back and said there was no supervisor. I’m so angry. I will never order from them again. I have been a customer for over 50 Years

Bought a mattress through JCP for over 700.00 I then in turn received 90.00 in JCP cash rewards. Then I make a purchase and use the 90.00 towards my purchase, well my purchase didn’t work out and I returned back to store. Come to find out I couldn’t get back my 90.00 on my account. I’m livid, and definitely will never fall for that gig again!!!!! And will definitely tell people who come into my business to watch out for this. I used to love this store, now I’m so mad.

I worked at one of their stores for a very short time. I was harassed and bullied by 2 other employees. I don't shop there. Now I received an email that this crappy company has had a data breach. Nothing will be done about that either. Why bother!
I did try to contact the company about this mess and I was put on hold since they ignore the mess they've made. No help just incompetent people slopping around getting a paycheck. No ethics, no professionalism, and substandard merchandise.

1.Was told to go to 1st. floor register to pay . time 7:15
was told store closed at 9:00 pm.
2.line at 1st. floor register was extreamly long , air-conditioning was turned off ,no fans, and only 2 people
working the check-out line.
3. Finally checked out at 7:31 pm. Is this normal for JCPENNEY ? or Is because its in Bay Plaza Mall , THE BRONX. A predominately minority area of NYC ?

Very unhappy with the rewards policy.

I spent $3000 in JCPenney on Mother’s Day. Now that Father’s Day is approaching I logged into my account to see my rewards and there’s nothing. I called the customer service line and they were no help. After providing all of my receipts there was nothing the representative could do stating there is a 15 day time period to claim reward points from your receipt. I was past that time period. It’s very frustrating spending so much money with a company and unable to claim benefits. If I spent the money I should be able to retrieve my rewards. Their return policy has a longer time frame than the claiming of rewards. Very unhappy and makes you think twice about shopping at their business.