Jardine Motors Group Anmeldelser 

1.025
•
TrustScore 3 ud af 5

3,1

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I am writing this review as an outright cash buyer who spent £39,748.75 on a brand-new vehicle, to warn future consumers of the systemic failures in customer care and compliance within Lithia the pa... Se mere

Bedømt til 3 ud af 5 stjerner

Friendly welcome, coffee supplied, complimentary view of underside of vehicle, broken exhaust clamp, oil around sump, side repeater cracked, but overall a clean and tidy car. Loan car given. Phone... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Myself, my partner, our 10 month old and our dog were stuck 2hrs from home with a flat tyre, and none of the half a dozen tyre retailers in Shrewsbury had our size in stock. After being stranded for 4... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Timothy made the whole experience at Porsche amazing. My car needed some paintwork and nothing was ever too much. He ensured that everything was covered off and kept in communication throughout the wh... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Bilforhandler
  2. også i
  3. Audi-forhandler
  4. Automekaniker
  5. BMW-forhandler
  6. Cylinder- og motorservice
  7. Mercedes Benz-forhandler

Om Jardine Motors Group

Skrevet af virksomheden

Get The Assistance And Support You Need

Whether you had a great experience with us, or perhaps something wasn’t quite right, we want to hear about it.

We Are Here to Help

Please do not hesitate to contact our Customer Service team directly at:

customerservices@jardinemotors.co.uk

or give us a call on 0800 0125 434

If you have any questions or concerns about our service level. We are confident that we will be able to help.

About Us

Jardine Motors Group represents 14 of the world’s most renowned car brands across more than 50 locations in the UK and employs over 2,700 colleagues. Our mission to be ‘the best motor retailer as judged by you’ lies at the heart of the business as we strive to deliver exceptional customer experiences.

New & Used Cars

The Jardine Motors portfolio comprises a range of luxury brands with dealerships located all over the country. We will offer all the information you need to support you with your vehicle purchase, including part-exchange quotes, finance options, and a virtual tour around your chosen vehicle. Our knowledgeable sales team will be on hand to support you every step of the way – from your initial inquiry to handing over your keys and beyond.

Servicing & Parts

Every Jardine Motors location is equipped with state-of-the-art diagnostic and repair equipment, ensuring that we can pinpoint any potential issues with your model.

When you return to any of our dealerships with your vehicle, we'll offer you a complimentary vehicle health check.


Kontaktoplysninger

3,1

Middel

TrustScore 3 ud af 5

1 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,1

Alle anmeldelser

(1.025)

3 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Great cap

Great cap, colour is smart with Jaguar logo

1. juli 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Mr Powell,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Customer Services

Bedømt til 1 ud af 5 stjerner

After buying our 1st Range Rover 2.5…

After buying our 1st Range Rover 2.5 months ago Jardine Motors at Slough which we travelled nearly 6 hours to get too even though my hubby is in renal failure, but wanted this vehicle...Deal was done Toby was outstanding salesmen ... but now we are owed ££ and still not had it put back into our bank....yes nearly 3 months...and it's not pennies...They blaming accounts dept but who owes ££ for nearly 3 months ..Trying to get truthful answers is ridiculous, receptionist just fob you off or put phone down!!! Maybe CEO needs to be contacted. Treating customers this way in my opinion is absolutely horrific!!

29. april 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hello Mrs Wilson.

Thank you for your review.

We're sorry to see that you had a negative experience with us.

We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Customer Services

Bedømt til 5 ud af 5 stjerner

Quick delivery

Quick delivery, good quality product!

27. juni 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hello Liv,

Thank you very much for your 5* review!

We value your feedback and take pride in providing the best possible customer service!

Thanks again!
Customer Services

Bedømt til 5 ud af 5 stjerner

Promptly delivered and good…

Promptly delivered and good communication with seller. Also good value item.

25. juni 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards,
Customer Services

Bedømt til 5 ud af 5 stjerner

Audi dealers experience

My experience an Tamworth Audi was outstanding. My Sales executive Govind was very professional and helpful with all questions and enquiries I had and kept me up to date every step of the way. The experience of purchasing and collecting my brand new audi was made very simple and enjoyable. I could not have asked for better service, highly recommended!

1. juli 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Mohammed,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Govind.

We hope to be of service to you again!
Customer Services

Bedømt til 5 ud af 5 stjerner

Hassle free

Prompt service, quality product, hassle free.

3. juli 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Clive,

We appreciate you leaving us a review - thank you!

Have a nice day!
Customer Services

Bedømt til 1 ud af 5 stjerner

BURY SAINT EDMUNDS

BURY SAINT EDMUNDS! STAY WELL CLEAR, OF THEM.The customer service have now come back to me asking for me to contact them! the problem is months old now.The company were amazing until they got my money, then ignored me, contact, emails and issue with car.As i said avoid them

14. maj 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Customer Services

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service. Had issue with my delivery address, got a quick reply and the mini replica of my actual car, Jaguar XE, was delivered on right address. Great quality product.

25. juni 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hello Sim,

Thank you for your kind words - we're glad to have been of service!

Take care,
Customer Services

Bedømt til 5 ud af 5 stjerner

Love my new car!

Process was quick and easy, the team were extremely helpful and really helped me to get the car of my dreams.

27. juni 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Nichola,

Thank you for the great review!

We really appreciate you taking the time to feedback your experience.

We look forward to welcoming you back.
Customer Services

Bedømt til 5 ud af 5 stjerner

I’d been looking for this product for…

I’d been looking for this product for some time and my local Audi dealer told me it was no longer in production. Found Jardine on line and placed order which arrived very promptly. Would highly recommend your service. Thank you.

2. juli 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your visit!

We hope to be of service to you again!
Customer Services

Bedømt til 5 ud af 5 stjerner

Olivia Robertson was very helpful and…

Olivia Robertson was very helpful and professional my EML came on for the second time booked me in ASAP fault fixed. Olivia was keeping me updated throughout great customer service

4. juli 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Martyn,

Thank you so much for the review.

We're thrilled that you had such a positive experience with Olivia.

We hope that you'll consider us again in the future.
Customer Services

Bedømt til 1 ud af 5 stjerner

Avoid!

Reserved a car for £500 whilst i sorted out transfer to get the car, saw on the website you could reserve for £99 so i rang them and questioned it but was told that if you do that it prompts them to call to take £500. I decided against the car and asked for my reservation fee back a day later. It has been 2 weeks now and i still havent recieved my money and the so called manager refuses to speak to me and keeps passing me off to different people. This has been such a disgusting experience and no one is helpful at all. I have had to chase this so many times and not one person gave me a courtesy call to let me know they are sorting it out. Took them 2 seconds to take £500 off me but takes them how long to give it back???

6. juli 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Sayema,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Customer Services

Bedømt til 1 ud af 5 stjerner

Speaking as a once owner of a new 2022…

Speaking as a once owner of a new 2022 discovery sport p300e, bought from this dealership. Broke down 4 times. In garage for 6 weeks last Christmas, again in July, November and December again previous year. Tried to reject car, LR refused as it had only broken down 4 times ! . Jardine only offered us px value (like we had just walked off the street) so lost £21k in 18 months from new. Then put it on forecourt with a nice big mark up . Terrible reliability, awful dealer service. Worst car decision I have ever made.

1. april 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Toby,

We understand your frustration with the service you received.

We are truly sorry to hear about the issues you encountered with your vehicle and the communication you experienced.

We value your feedback and take all customer concerns seriously.

We will use this feedback to improve our processes and ensure that our customers receive the best possible service.

Customer Services

Bedømt til 5 ud af 5 stjerner

A fantastic experience purchasing a Porsche

A fantastic experience purchasing a Porsche from Porsche Centre South London. Everyone was very friendly, helpful, and polite and the entire experience was very memorable.

24. maj 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hello Raj,

Thank you for giving Porsche Centre South London such a great review!

It really means a lot to us.

Thanks again!
Customer Services

Bedømt til 5 ud af 5 stjerner

Quality genuine items

Quality genuine items, quick delivery, perfect fit, thanks.

27. juni 2024
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Mr Sharp,

Thank you for your positive review.

We're always happy to help!

Have a great day!
Customer Services

Bedømt til 1 ud af 5 stjerner

Booked my car for service because there…

Booked my car for service because there is a seatbelt fault. I've booked some time off from work as I live in Telford and Audi is in Shrewsbury. The appointment was for 09:30am and I was told that it would be a whole day job. I wasn't prepared for this nor was I told when I made the booking! Overall, a very poor experience! I am not using your poor service again as I can put it through diagnostics at any garage and it takes 5 minutes and not a whole day!

21. juni 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Dimi,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Customer Services

Bedømt til 1 ud af 5 stjerner

I would have given zero stars if it was…

I would have given zero stars if it was possible. In January a part failed in my GPS - no maps no satnav and no My Audi app. Its now July. Im still waiting for the spare part to become available. What on earth is going on? No explanation and no repair. No sympathy and no help from Audi UK or Jardines. Dreadful experience all round. Honestly I cant recommend either party.

3. juli 2024
Uopfordret anmeldelse
Jardine Motors Group-logo

Besvarelse fra Jardine Motors Group

Hi Gary,

Thank you for getting in touch.

We strive to always deliver 100% satisfaction to our customers, so we're sorry to hear that you have had a one-star experience with us.

Please would you be able to email service.followup@pendragon.uk.com so that we can investigate this further.

Thank you,
Customer Services

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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