Jardine Motors Group Anmeldelser 

I bought a brand new car from Audi Manchester and its due to be exchanged. I have been called every month for over 12 months asking about purchasing a new car. I kept explaining due to personal circumstances, I didn't want to change. Then in June things got better and I was called again, I said I wanted to exchange for the S3 and was assured a call when it arrived. No call so I went to dealership and was ignored. I approached reception and was asked 3 times why I wanted to see the new S3 and he was busy and pointed to the cars in the lot and someone would be out to see us. 20 minutes later we gave up waiting for someone and went back inside to be ignored again. A couple of sales people looked at us and put their head down at their desk. I gave up and walked out and will not be returning to Manchester, when I finally get a call I will ask why I should buy a 50k car with them when I wasn't good enough when I was there

I am very disappointed with Rosie, a Service advisor at Jardin Motors Slough. She called me and was very abrupt and rude. I told her I was not happy to be spoken to without listening to me first. I explained I wanted to wait in the showroom while work was being done to the vehicle. She said you can't. I will put the phone down.

It was just amazing. The service and staff were so helpful all round and have no in hesitation in recommending the Porsche service.

I recently bought a brand new mini from Jardine. Really poor communications during the whole buying process. I've had the car a month now and not even a single post-sales follow up call.

Great service from nice people

Awful experience
Our car was taken to Porsche Colchester due to a noise from the engine. After a week there, it hadnt even been looked at. Despite in excess of 10 phone calls, we were constantly avoided, no feedback, no calls back when requested. Finally we had enough and came and collected the car without them even looking at it. Arrived to find the car still with the tow hook on it, and filthy dirty. Porsche Colchester, you should be ashamed of yourselves, awful experience.

Bought a vehicle few issues than be told 2 weeks later from sales manager "call roadside assistance" will be taking this further for sure

I previously left a bad review for Jardine (Tonbridge Jaguar). Its fair i now give a review for a good experience.

I had another visit to their show room while they did a recall on my car. I was also visiting as some trip had fallen of my I-Pace which is a common problem.

On this visit i am pleased to say that the experience was very good - whilst the trim was not covered by my warranty, they replaced it as a gesture of goodwill. The customer service when in the show room was very good, my car was sorted quickly and i was well looked after while i waited.

One series mats don’t fit.. no reply to me emails

Les at Audi Tamworth is amazing , nothing is too much trouble for this guy , great communication from start to finish , if you are thinking about purchasing a car from Audi Tamworth … speak to Les in sales !

If I could give you 0 stars Alan Sheridan I would. I have tried to contact you numerous times and you never get back to me This problem has been going on since April still not had my car fixed by your team the part has never been ordered. Please see my review on 11th June. Just banging my head against a wall with Jardine Motor Group.

Craig was very helpful in getting me the correct colour car mats

Very welcoming and smooth handover of my vehicle for a major service. A high standard of service and care provided by the staff .
.

Second time I've dealt with them and Second time I haven't been disappointed, top quality, great price and great service 10/10

Item arrived on time and the company kept me updated throughout the delivery process.

Avoid Audi Tamworth

If I could leave a non star I would - I am currently sat in the service waiting area of the dealership where most members of staff are making toast clanging plates and cups around eating pastries which I believe are for the customers - 2 lady’s sat on the phones one can’t stop yawning with an open mouth the other has treated me like an invisible person- I arrived at the service door and waited in the vehicle as advised I noticed 3 male members of staff casually having a cigarette I believe which isn’t a good look I felt they was making fun as I have an older evoque model which again isn’t very professional I could be wrong but timing made it appear that way to me!
Waited a few minutes then another much newer range rover arrived at the other door!
I observed staff moving vehicles around and thought they would call me inside and to my shock they didn’t even look at me and waved the other gentleman inside - but the guy actually waved me to do in first like etiquette he understood how first come first serve policy works but not the staff is it a case of treat the wealthier looking customer better ??
Since waiting in the service area he has had 2 sales members approach him shake hands give him the time of day and I’ve been pretty much blanked walked past and not acknowledged

If I could be made to feel anymore less important or not valued it wouldn’t take much

My 5* review is due to the excellent customer service I received at the BMW parts desk.

I was served by the BMW assistant (Mark) who was very courteous, polite, knowledgeable and extremely helpful regarding the parts I required for my vehicle plus the follow up queries I had.

Mark also arranged for an apprentice (Max) to fit new number plates to my vehicle.

I believe that both Mark & Max are a credit to the Jardine Motors Group based at Milton Keynes.

Terrible service. 8 months for a basic warranty claim from day one of delivery . No phone call back each time they say they will call back. Doug and Simon both fail to call back, Doug being the manager and Simon I believe to be supervisor . Evasive answers re: warranty claim. I would avoid this place like the plague . Very disappointed with the service and treatment of customers . Warranty claim was made on day of delivery and still 8 months later i am waiting. Damage to front of car which was not there when purchased.