JanSport Anmeldelser 

Wrong item delivered, no online customer service.. Took 10 days for delivery and now I don't know how long for returning and plus the hassle of returning..

Ordered a bag August 25 expecting delivery within 4 working days as outlined. Bag arrived Sep 8, 11 working days later.

When I emailed customer service, the response stated "we know you're eager..." as if it was my fault to question where was the bag after it had gone beyond their own stated delivery terms. No acknowledgement that they had missed the delivery window.

100% would not order via their website again Amazon much more reliable. Product great but customer service appalling and genuinely, they don't seem to care which is a shame.

Ordered a backpack on 22nd august, got a notification email on 29th august saying it had been shipped and gave a link to track it. The link brings you into a completely unrelated website. Went onto the carrier website and put in the tracking number, says it’s not recognised. Seems to me like a scam, avoid!

Said the backpack would be with us in 2-4 days. After 5 days it still hadn’t been dispatched. Since then it has been a further 4 days and still nothing. It isn’t going to arrive in time for the start of school. They shouldn’t have stated delivery times if they can’t meet them. It’s a disgrace

This experience has made me so irritated.
In the beginning, I sent a backpack to the warranty department. It wasn't repairable. Jansport sent me an e-gift card to purchase a replacement item. Great! Not so much!
I haven't been able to use the card to purchase anything! There is NO spot, section for gift cards. Credit card information keeps bumping it out. Customer service was no help. They deemed my case resolved!? Today I thought, let's try old school. I called Jansport again. I spoke with Josi S. She was pleasant, upbeat, very kind, and understanding. I asked if I could place an order the phone, and explained why. She said, No problem. Order was all set, the e-gift card information wouldn't work for her either!? Hooray, I'm sane. But still no replacement for all of our hard work at trying. Contact Cashstar? (They supply the e-gift cards.... Nightmare, and headache.

I sent my backpack in for zipper replacement for the second time and this time it came back with a note saying it was dirty and wasn't repaired. I contacted Jansport since their website didn't say anything about cleaning the backpack and they sent me a shipping label to return the pack with after it was cleaned. I cleaned the pack and sent it back and I received the pack back within a couple of weeks with two new zippers installed. Absolutely no issues with their service, just wish the website said to clean the pack first.

Never ever order anything from their website. 1.5 month and no backpack nor refund.

I’ve gone through two school bags in 2 and half years. The zips are always getting stuck in the protector thing and are practically impossible to fix. They deteriorate so fast and I’m sick of this stupid bag

I bought a bag from them and when I entered the address it autofilled to the first part of my address and the second part of my old address without me realising. When I saw it on the email I instantly contacted them and tried to change the address. They said it had been shipped but it hadn't and didn't ship for another week.
It got sent out and my friend tried to collect it but the store wouldn't let her collect it so it got sent back to the company. I thought I would get my refund. A month later and still no refund. Every email is some stupid generic response. You try to call them but you don't get through to anyone. It's driving me up the wall.

Service client inexistant = pas de garrantie.
Je suis un voyageur en sac à dos, mon ancien à lacher au Panama, pas d'autre choix que d'acheter un Jansport....
1) c'est super cher pour ce que c'est.
2) leur sac à dos de voyage/trek, ne sont absolument pas fait pour du trek
3) les coutures ont lachés après seulement une semaine d'utilisation et impossible à échanger ou rembourser. On me dit envoyer le nous en usine on vous le répare et on vous le renvoie d'ici 1 mois... super quand on voyage cette solution...
4) je leur ai envoyé je ne sais combien de mail pour qu'on réfléchisse ensemble au problème et constamment il me renvoie vers un autre service parce que je ne suis pas localisé dans leur Pays et qu'ils peuvent rien faire pour moi...

**Disappointed with JanSport and FedEx**

I ordered a JanSport backpack, but I still haven’t received it, and the experience has been incredibly disappointing. FedEx's delivery service has been dreadful, and on top of that, JanSport's customer service is non-existent. I've tried contacting them multiple times via email and phone (+44808 501 5528) with no response. Honestly, I wish I had never ordered from them in the first place. I've spent days chasing the parcel, both with FedEx and JanSport, and it's been a complete waste of time for a standard black backpack. Definitely not worth the hassle.

I haven’t used their products in years but back in the day they were top dog! The other reviews lead me to believe they’ve fell off, so I’d be weary.

My son’s backpack got a hole in the bottom. I emailed and they wrote about the warranty and that they would fix it or send me a gift card. I went to the post office and spent $12 to send it to them. They sent me an email that the backpack would be returned today. I opened the shipping bag and nothing had been fixed. They wrote, “Our warranty covers defective materials and workmanship only. Damage to your backpack (normal wear abrasion/hole) is not covered under warranty.” I am so disappointed with Jansport.

I was request for cancel in one day and they didn’t even ship it. Now they say they’re busy in warehouse and could not do anything??? Is the warehouse belong to someone else???

The bags are of very poor quality and are expensive. I bought it once and returned it as per the return instructions, it's been almost two months and they haven't given me my money back

Ordered 2 backpacks online.
The carrier made a mess on the delivery.
Contacted JanSport's Customer Service by email.
Super quick respond and solution.
I am satisfied with both the product as well with the support done by Customers Service.

Ordered a right bag . It arrived damaged now i need to pay £17 to return the bag . It cost me £49.99. The customer service phone number is never answered. Worst place to buy any product.

JANSPORT is a trash a$$ company. Thier "warranty policy" is trash. They only do repairs. And charge you to send it to them and it take between 3-6 weeks for a "repaired" product. Also if it is not clean to their standards, they send it back and will not do repairs until it is done. And you will have to pay again to send it and which at this point has been almost 1 yr just for repairs. And it takes a lot for them to deem it unrepairable. Never buying JANSPORT products ever again

I sent my vintage leather suede Cambridge day pack to the warranty department to have 2 holes sewn up. I had stated that I would like to have my bag back if it was not able to be repaired. Four weeks went by I heard nothing so I emailed Customer service. They said we sent you an e-gift card on this date. I wrote back asking why I'm getting a gift card with no communication and where is my bag. I never did get an explanation and they said they don't have my bag. After awhile they stopped responding to my emails so I had a paralegal get involved. Finally I got an explanation and still no e-gift card. They said they recycled my vintage bag. This happened without my permission and they didn't respect my wishes to have my bag returned. Now my vintage bag that I had for 30 years is gone forever, it was very sentimental to me. I emailed Customer service several times asking them to resend the e-gift card that I never received and they never answered me back. Finally I had to call and found out even though I was communicating to them by email they sent the e-gift card to a different email address that was not mine. Almost four months later I finally got the e-gift card. They don't make my old bag anymore and I regret ever sending my bag there. This has been a horrible experience. I strongly do not recommend using the warranty service at all.

Tried to contact with customer service for 3 days and no response