italk Telecom Anmeldelser 

IT163529 Day 7 and Still no phone!
The router finally arrived today. Set it up and just get an engaged tone. Call again and wait on hold for almost 30 mins to then be told the number had not been registered and that will take another 24 hours! This could have been done 7 days ago when the fibre was put in and the old landline taken away. This company is totally incompetent!

Excellent manners very helpful young man.

Thae lady very helpfull and polite

My elderly, vulnerable mum has been a customer of yours for around 8 years. She has been without internet for around 2 MONTHS now and you are still charging her. She has tried to call you to find out what is going on but to no avail - apparently being told 'you're aware of the issue' but with no resolution forthcoming. Why is she still being billed for it? I think a company treating an older, vulnerable person this way is disgraceful and you should be ashamed! I would avoid at all costs!

Easy to work with, fast and loyal, and with very good coverage and speed

Lucy made ir very easy for me to decide on this deal, I hope my broadband will be much stronger now.

Customer IT113974.

My 90-year-old Mother has had no internet or landline for over 2 months, which is causing her distress.

We have tried contacting Italk by phone (on hold for hours) no one answers, and emails are never replied to. I would not recommend this compamy to anyone.

Over all good service

No professional service or customer attention. Despite the complaint, generic messages are still being sent with no acknowledgement. Insufficient and unreliable service. For the services they have provided for the past six months or more, they don't even merit one star.

Was accepted with in few mins very fast service.

I contacted customer services this morning, regarding my brother in laws new broadband/telephone service which Openreach installed yesterday. After being on hold for 20 minutes, I explained the situation, (that there was no phone connection) I was put on hold and then cut off. I received a text message to call back but couldn’t get through again. Almost 3 hours of hold music and still no answer, email not responded to, online chat advisors not available. This is unacceptable given that the phone is the only point of contact for this elderly, vulnerable man. It is staggering that a telecoms company is not accessible by - telecoms!

Took over 40 minutes before call was answered. Then on answering it was difficult to hear the call handler. However once through was advised of best product for what we needed.

I lost broadband on the 3rd week of Feb I reported this straight away with absolutely no correspondence from them I called / emailed every day and nothing basically there code of practice is a load of bull I had been with them for 7 years previously and in the last year there service was rubbish so I sacked them bearing in mind I payed every month in advance they are now trying to bill me for £52 and pence I get 4 calls a day 2 MSG's and emails from them basically saying it's going to court / money recovery Agents we'll bring that on they owe me money for non service there customer service is abominable to be honest a cowboy company I deffo would not recommend them

Had a router fitted 8.4.26 by Openreach, I now do not have a telephone landline connection to my premises, can you please ASAP resolve this. 62 tame avenue Wednesbury WS10 ORL acc num IT177623

Excellent communication and customer service skills

Awful company, there’s only one phone number for everything which will justify ring for up to an hour with no answer, currently my elderly parents have been without a phone for a week following the compulsory digital upgrade,I’ve tried the email and chat options also, with no success, avoid this company

No connection after 5/6 weeks, appalling service. No customer service on phones that actually answer. I've emailed had a call all apologetic making me think I'd be back on as my heart monitor is off all this time. Still no answers. I'm disgusted and still taking payments when a service isn't being provided for a long time & caused major problems for me. Don't bother they are the worst company I've ever dealt with & still waiting for a phonecall. Absolute jokers. I've never had to review/rate a company so bad in my life

We were with italk on a 2 yr fixed contract and all generally went well until the contract was due to expire. The price then nearly doubled so we looked for another provider. Plusnet tried to take over automatically but were blocked by italk. Plusnet said they could force a takeover but this meant a 2 day gap between end of contract and starting with them. We opted for this and said 2 days without wifi wasn't a big issue. However italk said they had to extend their contract until Plusnet took over. OK said I send me the final bill for the 2 days and I'll settle up. Oh no said italk; you have to pay for another month at the new price and we'll refund you later. I refused and they put a debt company on to us. I pointed out we weren't in debt. Oh yes, but you will be they said. Eventually I agreed to pay the month on the understanding we would be refunded within 3 or 4 days. Of course this didn't happen, so yet another phone call and email to chase refund. I was then told I had been misled and the refund would not be paid out until 6/8 weeks after leaving. So yet another complaint email.... I eventually received my final bill about 4 weeks after leaving, but still no refund at least 10 days after this. So yet another call. I was then told they told they don't send refunds automatically - they have to be requested!! Finally we managed to leave and get our money back, but it was a total saga. So in the words of Hotel California, you can check out anytime you like, but you can never leave. Definitely recommend avoiding this company.

Very good service