Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I bought 2 Womens Merino 260 Casual Hoodie. I life in the Netherlands and I hesitated whether I would buy here because I don't know the company and there are many dropshippers. But I was looking for s... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Isobaa have completely taken over my wardrobe and I couldn't be happier about it. From merino base layers to outdoor gear to everyday casual wear, everything I've bought from them has been out... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

J'ai fait une grosse commande Isobaa, tee-shirts manches courtes et longues, jogging et hoodie 260. Excellente qualité, validée par un voyage en Colombie où j'ai pu porter des tee shirts plusieurs jou... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Poor quality product and not worth the price. Bought a number of items for a trekking trip to Patagonia, boxers, t-shirts and fleeces across a 200 to 260 range. All of them developed small holes aft... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Sportstøjsbutik

Oplysningerne kommer fra forskellige eksterne kilder

Merino wool clothing, crafted for comfort and performance with personality. Get the best out of nature with Isobaa Merino. #JoinOurFlock


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

425 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

The Merino top is very well made and…

The Merino top is very well made and extremely pleasant to wear. So good I ordered two more and am very pleased with the product.

20. august 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thanks for the review, Nick!

We’re happy to hear you’re enjoying the top and decided to order more. Thanks for choosing Isobaa!

The Isobaa Team

Bedømt til 2 ud af 5 stjerner

Pas très résistant

J’ai acheté 2 t-shirt, un sweat à capuche 2e couche rando) et un pull il y a 2 ans.
Mon avis est très mitigé car les coupes et le look des vêtements sont bons, par contre la solidité /résistance est assez médiocre. Surtout les t-shirt qui se sont troués après 2 ou 3 lavages. Je précise que j’ai des t-shirt icebreaker qui ont tenu des années, je sais les laver. Le sweat à capuche a connu le même sort dès le premier lavage. Le pull, lui, tient parfaitement le coup.
Conclusion : pour des vêtements techniques je préfère investir un peu plus afin d’avoir une qualité bien supérieure à celle d’isobaa. Pour des vêtements quotidiens ça peut faire l’affaire mais moi je passe mon tour désormais, le rapport qualité - prix étant assez décevant.

1. oktober 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for sharing your feedback, Laurent.

We're sorry to hear about the issues you've experienced with your items. We'd love to help resolve this for you. Please contact us directly with your order information, and we can arrange a refund or replacement. Alternatively, if you prefer, you can update your review with your order number (ending in ISO), and we'll get in touch to assist you.

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

My purchase was the insulated Jacket

My purchase was the insulated Jacket. The fit is good for me (5'- 7" & 11stone) Size Medium, weight 545 grammes. I wanted this jacket as I will be doing some winter training. I did buy it in the recent sale so value for money is excellent. I have made a number of Isobaa purchases and they have all been really good.

18. august 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your review, Stephen!

We're glad to hear that you're happy with the jacket and all your other purchases! We appreciate your support!

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Very happy with delivery

Very happy with delivery, communications and goods.

10. september 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thanks for your feedback, Emme! We're glad to hear everything went smoothly with your order.

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Best Merino tops I've bought

This is an excellent product.

2. september 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your review, Mark!

We're glad to hear you're happy with our products!

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Outshines the opposition

Ordered a long sleeve zip top which arrived in 2 days - much better than than the previous order from a competitor which was £30 dearer, sent to the wrong address and eventually turned up two weeks later! Product seem very well made, comes in a nice range of colours, and fits really well.

13. september 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thanks for the great feedback, Mick!

We're glad to hear you're happy with the top and had a smooth experience with us.

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Comfy Clothing

great fit, comfy clothing.

I seem to be buying one of everything at the moment!

23. juli 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thanks so much, Brian! We appreciate your positive feedback and support!

The Isobaa Team

Bedømt til 3 ud af 5 stjerner

I was sent a jacket which was faulty

I was sent a jacket which was faulty. I returned it which cost me £6. I asked for that to be reimbursed which didn't happen. Not a huge deal, but poor on your behalf. Good product which was somewhat tainted by a lack of attention to detail.

15. juli 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for bringing this to our attention, Martin.

We apologise for the inconvenience caused. After reviewing the ticket, it seems the reimbursement wasn’t noted, likely because we typically provide a free return label. We’ll ensure the £6 reimbursement is processed for you immediately — please keep an eye out for a confirmation email.

If there’s anything else we can help with, feel free to reach out.

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Perfect Summer PJ’s

Got 2 vest tops and shorts to mix and match for the perfect summer PJ sets. Merino is a nice weight and washes well. Very happy with them.

1. juli 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your review! We're glad to hear you're happy with your new items!

The Isobaa Team

Bedømt til 2 ud af 5 stjerner

Very poor

Very poor, slow and confusing communication!!!
There was a 50% offer which I missed by 12 hours, I sent in an email and to my surprise Isoabaa was prepared to honour the 50%. :)
The condition: I had to pay 100% upfront and they'd refund me. Or, they do me a special invoice for 50%. I chose the latter.
That's when the communication became very poor, different people responding and only after 2-3 days each time. Them not reading the previous content or reading the content I'd sent them, I went to a competitor for similar products.
I did eventually order two merino tops from them. THE QUALITY IS AWESOME! Just poor service. Instead of ordering approx 500 euro of product, it became only 100 euro. Hopefully next time things will have improved.
As a comparison, the customer service from CIMALP was fast and the product although not as stylish is also very good.

26. juni 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your feedback, James.

We’re sorry to hear that your experience didn’t go as smoothly as intended. While we were more than happy to extend the discount for you, the process became a bit complex due to the varying discounts across items and changes in your cart.

To ensure you don’t miss out on future sales, please make sure you’re subscribed to our mailing list.

We appreciate your understanding and hope to provide a smoother experience in the future.

The Isobaa Team

Bedømt til 4 ud af 5 stjerner

The quality of the shirts was ok

The quality of the shirts was ok. I got some earlier this year and the stitching and seams seem to be better on the first few I got. On one of the shirts I received this time around, the seams were different colours on each side and it’s noticeable when I wear it. It makes it look a bit cheap. And the bottom hem is fraying already and I haven’t even washed them yet. Probably wouldn’t buy again

2. juli 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your review and for bringing this to our attention, Avery.

We’re sorry to hear that the quality didn’t meet your expectations this time. Please get in touch with our customer service team, and we’d be happy to assist with a refund or exchange.

The Isobaa Team

Bedømt til 2 ud af 5 stjerner

I was expecting a 40% discount on a…

I was expecting a 40% discount on a short sleeve polo shirt but I was advised that this was not part of the Summer Promotion. It was not clear to me but please note that when buying ensure that the item you want is included in the promotion. I did request whether I could return the item and was informed I could. I am pleased with the quality if not the price.

1. juli 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your feedback, Raymond.

We apologise for any confusion regarding the promotion. The included items were outlined in the promotional email, and the checkout should have reflected that the discount applied to your other items but not the polo.

We’re pleased to hear you’re happy with the quality and will take your feedback on board to improve our communication.

The Isobaa Team

Bedømt til 2 ud af 5 stjerner

No update

No update. I didn't know where my order actualy was. Long dispatch. Long waiting for a gift.

26. juni 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your feedback, Elen.

We apologise for any inconvenience you experienced with your order. Tracking information is sent via the shipment email and can also be found in your order history on our website, allowing you to monitor your order's progress at any time. For deliveries outside the UK and EU, shipping times can be longer, as indicated on our website.

Our support team is here to help with any questions or concerns you may have. Please feel free to reach out to us for further assistance.

The Isobaa Team

Bedømt til 2 ud af 5 stjerner

Nach kurzer Zeit Löcher in den Hemden

Bei Erhalt war ich zunächst von Qualität und Aussehen der Merinoshirts sehr angetan. Leider hatten sie nach kurzer Zeit Löcher. Es können keine Motten gewesen sein, da andere Hemden im gleichen Schrank keine Löcher aufwiesen. Schade !

4. maj 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Sorry to hear about the holes, Hermann. Please get in touch with our support team with your order information. We'll be happy to arrange a refund or replacement for you.

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Good shop

They have a nice selection even with sales and the products are very good quality. I’m a repeat shopper with Isobaa

12. juli 2024
Uopfordret anmeldelse
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your review, Mary! We appreciate your continued support!

The Isobaa Team

Bedømt til 5 ud af 5 stjerner

Love the goodies

Love the goodies, performs exactly how you'd expect. Pricey but you get what you pay for. We will be buying more

22. maj 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thanks for your positive review, Lynda! We're glad to hear you're enjoying your purchase! :-)

The Isobaa Team

Bedømt til 1 ud af 5 stjerner

Need to sort out quality control…

I re ordered a garment I had bought before in the same size. It was not the same size at all and the quality of the knit was poor. I contacted customer services and they did agree to refund my return postage but the service was very slow. I have some other garments ( t-shirts) from a previous purchase and although they are all labelled the same size some are tight fitting and some are loose fitting. I have concluded that isobaa does not have a very good manufacturing process and I probably won’t buy any more garments from the company.

22. maj 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

We are sorry for the inconvenience you've experienced with our products, Sue. Your feedback is very important to us, and we'll promptly investigate the concerns you've mentioned.

The Isobaa Team

Bedømt til 1 ud af 5 stjerner

Ordered medium got XL

Ordered medium. Sent XL, not once but 3 times we returned and waited and received yet another XL. Over a period of many weeks.
V poor quality control!!!
Not even sure 1 ⭐️ is deserved in this instance 🤯

2. maj 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

We're really sorry for the repeated mistakes and inconvenience caused, Huw.

This shouldn't have happened, and we appreciate your patience. We've issued a full refund for your order.

We appreciate your feedback, and we're taking steps to ensure this doesn't happen again.

The Isobaa Team

Bedømt til 1 ud af 5 stjerner

My entire order was cancelled by…

My entire order was cancelled by Isobaa. Absolute sham. So not impressed by your behaviour as a retailer. Would not recommend you to my enemies at the moment. What a shame.

23. maj 2024
Isobaa Merino-logo

Besvarelse fra Isobaa Merino

Thank you for your feedback, Cathal.

We're sorry for the inconvenience with your order. It appears there was an issue with the shipping address provided, resulting in the order being returned to us. A full refund has been issued.

If you require any assistance in rectifying this issue, please contact our customer service team.

The Isobaa Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere