International Sea & Air Shipping Anmeldelser 

335
•
TrustScore 4 ud af 5

4,2

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

International moving helped me to relocate from New Mexico to Marseille, France. The quote was clear and clearly indicated was was covered and what was not. Good communication. No issues with the mo... Se mere

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Bedømt til 5 ud af 5 stjerner

The whole team at International were thorough and efficient in taking care of my move. They kept me informed at every step of the way and answered all my questions right away and were incredibly avai... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I hired them to ship my furniture and belongings from the UK to the US. During delivery to my house valuable furniture was dropped from the delivery truck by the movers. Even though the men stated in... Se mere

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Bedømt til 5 ud af 5 stjerner

We sold most everything we had, shipped the necessary KEEPS, and moved to Costa Rica. These folks were my best friends during the process. Moving to another country can be an extremely daunting endeav... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Flyttefirma
  2. også i
  3. Flytte- og opbevaringsfirma
  4. Klaverflytning

Skrevet af virksomheden

International Sea & Air Shipping is an international moving company offering door to door services worldwide. As a top international shipping company, we provide full container service and lift van services both to and from the USA with complete documentation, custom assistance, insurance, shipping, storage and inland transportation. International Sea & Air Shipping is Licensed by: FMC: Federal Maritime Commission As a NON-VESSEL COMMON CARRIER (NVOCC) License No. 023238N FMCSA: Federal Motor Carrier Safety Administration USDOT. (Department of Transportation) No. 2052864 MC No. 718931 International Sea & Air Shipping is a proud member of the following Associations: AMSA: American Moving and Storage Association BBB: Better Business Bureau


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

335 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,2

Alle anmeldelser

(335)

39 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great work

Great work, very professional and quick

18. oktober 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank you Trevon!

Bedømt til 5 ud af 5 stjerner

Great moving experience

Great experience moving from the US to Switzerland. Good value for the money, movers were professional and helpful, and good communication sending the furniture and receiving it. Would definitely use again.

11. oktober 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank you for your comments, Bettina!

Bedømt til 5 ud af 5 stjerner

PCS to Bliss

Jesus, Tim, and Marcos were excellent! They took the time to ensure our items were not damaged, and they were very friendly and respectful!

13. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great experience

I was extremely satisfied with the service, professionalism and care.
I really recommend this company for all your moving. Kudos to Jeanine, Andrijana and Ronnie, you are an asset to your organization.
Thank you very much. I wish you prosperity and success. 🙏☺️🤗

20. maj 2023
Uopfordret anmeldelse
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Besvarelse fra International Sea & Air Shipping

Thank you so much for the 5-star rating! We appreciate your support.

Bedømt til 5 ud af 5 stjerner

flawless experience. Shipment from US west coat to France

A month after the delivery at the final destination, I want to thank you for your help with this anxiety-inducing move.

You guys made it easy and were with me at each and every step of the shipment so that I never had to email you first.

Your partner in Europe did a terrific job and the switch was seamless between you and them.

I feel very fortunate I went with you.

25. august 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Definitely not transparent fees. Additional cost halfway trough the process.

Definitely not transparent fees. Our budget increased by almost 30% from the initial estimated amount. This increase occurred on the day of the move, with the crew already in our home. Lack of experience and diligence from the sales team. Learning: a company that does not allow you to compare apples to apples and oranges to oranges. We incurred additional costs halfway through the process when it was no longer possible to hire another provider.

11. juli 2023
Uopfordret anmeldelse
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Besvarelse fra International Sea & Air Shipping

Dear Maria,
We apologize for any inconvenience you experienced and understand it can be frustrating to have unexpected charges.

We conducted a survey prior to your move which came to 943 CF. Your contract was based on a 20ft container which holds up to 1000 CF. When our movers arrived, they noticed you had significantly more items than were shown to our surveyor. You were notified immediately that you would require a 40ft container and the price would increase if you shipped everything in the home. We gave you the option to prioritize your shipment to stay within the original estimate. However, you gave us the green light to take everything knowing it would result in additional costs. The final volume picked up totaled 1400 CF.

The survey report shows 141 items and our crew picked up 222 items, per your consent.

As stated in our contract: The Final Price is based upon the actual weight and volume.

If you would like to discuss anything further, please contact me and we will try to find an agreeable resolution.

Bedømt til 5 ud af 5 stjerner

Definitely Recommend

We were very pleased with IS&AS for our move from Virginia, USA to Germany. They were timely in their communications with us throughout the process, both on the US-side (shout to to Jeanine) and German-side (shout out to Kai). All the paperwork went through smoothly, including customs.

Our household goods were picked up on time and arrived promptly. The original estimated arrival at the port in Germany was July 28. It ended up being August 3, which was surprisingly on point.

The movers on both sides were friendly and careful with our things. Nothing was broken or damaged! Coming from a 2300 sq. ft. house's worth of things, that's pretty awesome. The German movers also picked up all the packaging a few days later, once we had unpacked our things. This was a very welcome service, given how tricky the waste collection situation can be in Germany.

We ended up having to pay for a little shuttle, since the container wouldn't have fit down our tiny street. Besides that though, all the other fees were included in the original quote.

We were terrified by all the negative reviews of international moving companies and the horror stories they contain. We were beyond pleased with IS&AS and would highly recommend them to others dealing with an international move.

10. august 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank you very much, Sheri, for the positive feedback!

Bedømt til 3 ud af 5 stjerner

California to London

Victor and his crew did an amazing job packing up our things in record time and our things made the journey from Sacramento to London in very good condition. I'm very grateful to all of them for their diligence. If they were the only part of the services I would have given them 5 stars.
As for the remainder of the experience, getting the initial quotation was great but then we were hit with so many additional charges the price went up 40%. Customer service was non-existent, I asked for clarification of some additional charges and was given the runaround, it was clear they didn't intend to follow up. When they have your things, you are stuck with paying up. Also, they don't collect the used boxes at the end of the service. We made a request to their UK partners and heard nothing back.
I've never personally arranged an international move before so I'm not sure if this is normal practice but if I ever did a move again I would avoid this company and take a chance with someone else.

22. august 2023
Uopfordret anmeldelse
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Besvarelse fra International Sea & Air Shipping

Dear Tosan,
We apologize for any inconvenience you experienced during your move. We understand how frustrating it can be to have unexpected charges, and strive to provide reliable service to our customers.

With all due respect, the shuttle service was quoted on your shipping agreement and the insurance premium is an optional add-on which you decided to take.

Unfortunately, certain matters are out of our control such as increases in ocean freight imposed by the shipping line. The ocean increase accounted for only 6% increase of your overall bill, versus the 40% you are claiming.

Furthermore, your estimate was quoted 3 months before your requested pickup date, and our proposal states the rates are valid for 60 days. We notified you of the increase 1 month prior to give you adequate time to make an informed decision about whether to proceed.

Again, we apologize for any dissatisfaction you experienced. If you would like to discuss anything further, please contact me and we will try to find an agreeable resolution.

Bedømt til 5 ud af 5 stjerner

Very reliable shipping company

Very reliable shipping company! Our packages were delivered in great care. Very good communication during the whole process. We are completely satisfied.

14. august 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank you Helmut!

Bedømt til 5 ud af 5 stjerner

International Sea & Air Move from CA to Italy

So far, I’ve had a great experience hiring International Sea & Air for our international move. They have been very accommodating and the pickup was seamless with Ronnie and his crew overseen by Moses. I am very pleased with our choice to proceed with this company for our move!

22. juli 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank you very much, Ireland, for the positive feedback!

Bedømt til 5 ud af 5 stjerner

The best experience for my international move

The whole process was easy and everyone was so helpful during a stressful move. Hillary, Ronnie and Jeanine are incredibly helpful. David and his crew were great on packing day and getting everything prepped for my move. Thank you so much for keeping me at ease and making it an overall excellent experience.

21. juli 2023
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Thank You Sharon
Comments like yours, makes it all worthwhile.

Bedømt til 5 ud af 5 stjerner

Excellent from A to Z

Excellent from A to Z. They took care of everything in the most detailed manner. Communication is on point. I wouldn’t use any other service if I had to do it again.

2. juni 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great workers.

Both my packers, Hector and Joel were quick and efficient. They condensed a truly unsightly number of loose items of all shapes and sizes into just a few tightly packed boxes with ease. Very friendly as well.

18. maj 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Military House Hold Goods movers

I scheduled my HHGs move for the 17th of March. They arrived early and on time. Very friendly and professional. Got everything packed up nicely and quickly without any damages. 10/10 service. Ralph and Memo were the movers. Definitely would reccomend them for anyone!

17. marts 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This is a trustworthy honest company

Sooo glad I found this company and used their service! Honestly I was so stressed out over my move and if all my boxes were going to get to me safely half way across the world. I have so say I seriously couldn’t be happier and couldn’t be more grateful. Robert was very responsible and helpful. He was very clear and professional in answering all my questions and patiently addressed my concerns. The tram that did the pick up was great and professional. Jeanine also responded to me when I emailed her to check on my status of the shipment, (I had 43 boxes) she always answered my promptly and keeping me posted on all the updates. I just finished opening all my boxes today. Everything was just as how I packed it. I feel so lucky that I came across this team.

30. december 2022
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Moved from NYC to croatia

Moved from NYC to croatia. Ripped me off going and coming with shuttle fees.
When my items arrived, items were missing and several boxes had the top items removed. Lost my electronic drum set in a large plastic bin with wheels. I guess I made it too easy to steal. Nothing worse than having ur personal belongings stolen.
They talk a good game but it's all BS.

26. december 2022
Uopfordret anmeldelse
International Sea & Air Shipping-logo

Besvarelse fra International Sea & Air Shipping

Dear Christopher
The entire world is dealing with the supply chain crises which have affected our Industry as well.
We have Informed you verbally and, in our shipping, agreement.
Quote:
"The supply chain crises have resulted in severe port congestion and limited vessel availability. The moving industry is faced with unprecedented challenges in securing containers and booking space on ships. Due to this, there is a possibility we will need to shuttle your shipment to a secure warehouse prior to loading the container in order to accommodate ocean carrier bookings. This is subject to additional costs if applicable such as ocean freight increases, shuttle service, and storage charges." Unquote.

Your claim that we have "Ripped You Off '' with a shuttle fee $522.50 (you have chosen not to mention the amount) which Included pick up your items to our warehouse, placing them into storage vaults, one month of storage, pick up the container from the port, load your goods in the container and then deliver back to the port cannot be any further from the truth.
This is a service we had to perform not of our own choosing but to accommodate the vessel schedule. It would have been much easier and cheaper for us to load the container at your residence and deliver it directly to the port. If we had not performed the “shuttle” service, It would have cost you over $8000.00 in storage and demurrage.
So, instead of THANK YOU we get this 1-star review.

In regard to the theft allegations which are taken very seriously. We would like to Inform you that we have 24-hour video surveillance covering all areas of our warehouse and vet each one of our workers.
As our shipping agreement was based on self-pack, you packed all your boxes, and we cannot attest to what exactly you packed inside each one. According to the loading documents, all boxes were checked off and loaded into the container from our warehouse. also, our destination agent confirmed that some labels fell off the boxes but ultimately, the same # of pieces arrived as was loaded at origin.

In conclusion, our reputation is very Important to us and we take every claim very seriously, If there is anything we can do or if you wish to discuss your situation any further, please let me know.

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