International Sea & Air Shipping Anmeldelser 

335
•
TrustScore 4 ud af 5

4,2

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Bedømt til 5 ud af 5 stjerner

International moving helped me to relocate from New Mexico to Marseille, France. The quote was clear and clearly indicated was was covered and what was not. Good communication. No issues with the mo... Se mere

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Bedømt til 5 ud af 5 stjerner

The whole team at International were thorough and efficient in taking care of my move. They kept me informed at every step of the way and answered all my questions right away and were incredibly avai... Se mere

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Bedømt til 1 ud af 5 stjerner

I hired them to ship my furniture and belongings from the UK to the US. During delivery to my house valuable furniture was dropped from the delivery truck by the movers. Even though the men stated in... Se mere

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Bedømt til 5 ud af 5 stjerner

We sold most everything we had, shipped the necessary KEEPS, and moved to Costa Rica. These folks were my best friends during the process. Moving to another country can be an extremely daunting endeav... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Flyttefirma
  2. også i
  3. Flytte- og opbevaringsfirma
  4. Klaverflytning

Skrevet af virksomheden

International Sea & Air Shipping is an international moving company offering door to door services worldwide. As a top international shipping company, we provide full container service and lift van services both to and from the USA with complete documentation, custom assistance, insurance, shipping, storage and inland transportation. International Sea & Air Shipping is Licensed by: FMC: Federal Maritime Commission As a NON-VESSEL COMMON CARRIER (NVOCC) License No. 023238N FMCSA: Federal Motor Carrier Safety Administration USDOT. (Department of Transportation) No. 2052864 MC No. 718931 International Sea & Air Shipping is a proud member of the following Associations: AMSA: American Moving and Storage Association BBB: Better Business Bureau


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

335 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,2

Alle anmeldelser

(335)

39 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

International Sea & Air Shipping helped…

International Sea & Air Shipping helped me store my belongings & later move to my new apartment with ease. Moving is generally an overwhelming process but with this company it made the transition much less daunting. I was met with great communication across the board & quick assembly of my furniture. I would definitely recommend their services to anyone in need of a seamless move!

12. februar 2024
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Thank you for your kind words! We strive to provide our customers with the best possible experience; it is always gratifying to hear that we've succeeded.

Bedømt til 5 ud af 5 stjerner

I recommend Sea and Air Shipping…

I recommend Sea and Air Shipping because they do excellent work, they are professional and keep you informed of the progress of your boxes...always available to contact.
Thank you very much to your entire team

28. februar 2024
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Thank you, Cecile, for the 5-star rating! It was our pleasure working with you on your move to the U.S.

Bedømt til 1 ud af 5 stjerner

I hired this company to help us move…

I hired this company to help us move from the United States to Uruguay back in December 2023. The reason why i write this review so late is because the issue with the motorcycle is now just solved.In the beginning everything seemed to go well.We spoke about all the items that we wanted to have shipped.Later i called with an employee of this company about shipping a motorcycle or even an car to Uruguay. The car he didn't recommend taking along because it would take to much space.Which i could see that it would.The day comes for picking up our belongings the motorcycle goes in the truck as well.The company that picked up our belongings also said it wouldn't be a big deal to ship in a motorcycle. SO stupid me i believed them and i never checked on the internet myself, because i think that's why you hire an company for, right?? Now the motorcycle was in the truck ,stood in storage in for 6 months got loaded in the container to Uruguay without papers and without a crate what they use when they normally ship motorcycles in. In june a got a call from the Uruguayan shipping company Uruvan .Is there is an toy motorcycle in the container? I told them no ,a full size motorcycle. Well international movers told them it was a toy motorcycle. It never stood on paper as a toy motorcycle. It was a motorcycle packed by them and loaded and it stood on the truck loading papers as a motorcycle , not a toy motorcycle. The two companies had contact with eachother
earlier but never even took the time to reach out to me.The motorcycle was shipped in without any official documents.I had no clue ,they told me they would take care of everything and i believed them.If i knew up front that it isn't allowed to ship in an motorcycle i would have never bothered. Once the motorcycle arrived here i almost got charged with smuggling. THANKS A LOT!! For me it was one big disaster , they never, never even mentioned that it is NOT ALLOWED to bring anything in that is motorized.I still have an email from another employee saying it IS allowed to bring a motorcycle into Uruguay and that it was my fault for not contacting the customs here and that it wasn't on the survey ,there were a lot of things that didn't come along and i spoke about everything but of course over de phone so how can you proof that??.What a BS!! It costed me alot of money ( roughly $10.000 )and a lot of stress and they absolutely didn't want to admit their fault. And they didn't want to pay for any of the cost that was involved in this.You are on your own when stuff like this happens! .I had to ship the motorcycle back to the USA from Uruguay .They did like it was nothing to ship it back to the US, there is a little bit more involved that just shipping it straight back in.I had to find my own people for receiving the motorcycle. It couldn't go back in my name as i am not a resident of the US. For me they had zero service and zero knowledge. GOOD advise for people who are going to move; better check yourself on the internet, don't rely on this company telling you something like i did. I absolutely wouldn't recommend that you work with this company. It is an disaster!!!! I did work before with another shipping company from the Netherlands to the U.S without any trouble but that was a small company that doesn't ship to south America .

I see that they replied that everything was self pack. When we spoke the first time we agreed; i would do the smaller items and the bigger items the company would do them .You can clearly see that on the packing list too.The bigger items are done by the carrier.What also strange was that the carrier told me we paid for full packing? You reply to this review that you offered the cheapest rate, you mean the full shipping rate back to the U.S?Because that's what it was , and again everything would be my responsibility and risk, so if anything would go wrong ,i would have trouble in the states too.I absolutely did not want that to happen.International movers didn't give me a good feeling about shipping it back and you wonder why? And to go back about that motorcycle not being included in the survey, i called about it and also about bringing our car, it wasn't mentioned it wasn't allowed to ship in motorized items.Your employee claims months later when the issue is going on here in Uruguay it is still allowed to bring in an motorcycle. IT ISN'T PERIOD!! You just CANNOT!! It should never have been put in the container, you could cleary see it was a motorcycle when is was put in the container.It never was packed properly. And for declaring it by customs what is there to the declare if is it ISN'T ALLOWED And if i have to declare myself ,why do i hire an moving company? Then i would be better just to rent a container with shipment for roughly 3000 and pay later the customs fees etc.Would be way cheaper to go that route.You hire an company so you get expertise and help.

12. marts 2024
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Besvarelse fra International Sea & Air Shipping

Dear Helena,
We are sorry to hear about these issues regarding shipping your motorcycle and that you had a negative experience while using our services.
Unfortunately, our team was never notified that you had a motorcycle in your shipment and therefore could not advise of the restrictions or requirements prior to pick up. As your shipping agreement was Self-Pack, it is the owner of the good's responsibility to pack and declare items in the shipment.

We are not claiming here that you could have shipped the motorcycle.

Shipping companies are not able to declare items to Customs and governmental agencies in other countries on behalf of customers, it is the customer's responsibility to do so. This is not unique to our company.

We conducted a virtual survey on November 8 to assess the contents of your shipment. At no point was a motorcycle shown to our surveyor nor reported to our team. This is why our contract was based on a 40ft container with household goods only.

We apologize if the crew had informed you differently on the day of pickup, and once we were notified of this we investigated immediately. Unfortunately, by this point, your items were already loaded and it was too late to remove the motorcycle. This is why we agreed to assist with reimporting the motorcycle back into the U.S. and offer the lowest possible price for destination services. However, you decided to utilize another provider.

We sincerely regret that you feel the process was mishandled during your move from the U.S. to Uruguay and any inconvenience caused.

Bedømt til 5 ud af 5 stjerner

There are SUPERIOR,PROFESSIONAL and…

There are SUPERIOR,PROFESSIONAL and simply the best Company in the world!Special Thanks to Ana Ilić,Certified Moving Consultant for being extremely patient with me and for making this possible!
Millions Thanks Ana!
Cedric and Rick ,moving operations specialists,Ronnie and all the wonderful people that make this Company GREAT!!!
My worm and sincere
Not 5 but 10 stars recommendations!
Marina

21. februar 2024
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Besvarelse fra International Sea & Air Shipping

Thank you so much, Marina, for the encouraging words! We are here for you!

Bedømt til 5 ud af 5 stjerner

Amazing Experience

From the first call to Ana to receiving our shipment from Florida to Ireland the service was amazing. The whole team were there if we needed to speak. Thank you to Ronnie and Ana for making this a great experience. I would have no hesitation in recommending them to anyone.

27. februar 2024
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Alan, we very much appreciate your encouraging words! It was our pleasure being able to service your move to Ireland.

Bedømt til 5 ud af 5 stjerner

International Sea and Air Shipping made…

International Sea and Air Shipping made my move from Costa Rica to the United States smooth and seamless. The team kept in good communication and answered all my questions in a timely manner. My goods were protected and shipped safely and quickly and to top it all off the delivery team was kind and professional. I have been so impressed with their service from start to end and would highly recommend them to assist in making your transition as stress-free as possible.

15. februar 2024
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Besvarelse fra International Sea & Air Shipping

Thank you, Emily, for sharing your experience and positive words! We're delighted to hear that our communication and service made your move seamless.

Bedømt til 2 ud af 5 stjerner

Packing and shipping furniture

Move from Dallas Texas to Costa Rica:
Ref#E77727
I gave two stars due to the significant damage to our furniture. They did a good job packing our glassware, but they get low marks for the insufficient packing of the more expensive items like furniture.
When our goods arrived, the glassware was mostly intact, only 3 glass items were broken.
However, the Dresser, footboard to our king size bed, a bedpost, and one side table were significantly damaged.
The footboard to our king size bed was the most severely damage either due to the packing in Dallas, mishandling/abuse in the warehouse or in transit. The Mahogany foot board was dropped at some point because there is a large CRACK at the top of the footboard. There were also significant chips on the Dresser. One of the bedposts was also dropped because a portion was missing. The bedroom suite was Mahogany and very special to us. We bought it when we got married, it was beautifully made. We took special care of our furniture. This was the first time the furniture was ever moved since the original delivery. I did not expect the furniture to be so mishandled to the extent that the furniture was severely damaged due to negligence.
We also had a leather side table where the top was stripped of the leather.
If you plan to use this company, I do not recommend shipping furniture. It appears that glassware gets better care than expensive furniture.

1. februar 2024
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Besvarelse fra International Sea & Air Shipping

Dear Sara,
We are deeply sorry to hear there were damages to certain furniture pieces. We have reviewed your feedback with the packing crew to gain more insight as to how items were wrapped. Your shipment consisted of 60 pieces of furniture, in addition to 90+ boxes. We used very high quality materials to help ensure each item arrived safely.

Please note your shipment underwent a Customs inspection at destination, which is a requirement in Costa Rica. During this procedure, Custom authorities removed all contents from the container for examination and then reloaded the container. Items are not handled the same way by Customs as they are by moving professionals. Therefore, unfortunately, it is not uncommon for damages to occur during this process.

International shipping is very complex and requires various entities from pickup to delivery. This is why we encourage our clients to take marine insurance, which thankfully you purchased. Your Move Coordinator provided the information required for next steps to file a claim.

Please let us know if you'd like to discuss anything further or require any assistance with the claim process.

Bedømt til 5 ud af 5 stjerner

Serious and very competent Company

This move was emotionally very important to me because I was moving my mother’s forniture and few precious objects from Italy to the USA.
I didn’t have anyone who could recommend a company for the move. I relied on the internet and found International Sea &Air Shipping.
From the very beginning, all the steps of the process were extremely smooth.
Hillary Cammer was very patient and guided me through the whole process, the Italian shipping partners were very efficient and the final USA moving partners were fantastic, moving with extreme care and opening every item making sure everything was fine. This last part under icy pathway.
I highly recommend this company.

12. januar 2024
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We’re so glad you had a positive experience! Thank you for the kind words.

Bedømt til 5 ud af 5 stjerner

Used not only once but twice!!

Not only did I use this company once but twice! Excellent service! First shipment from New Jersey to a small country town in Italy. 112 boxes! Everything arrived ahead of schedule and completely intact! I then had to send a second shipment of rugs and several additional boxes. Again, ahead of schedule and nothing broken. Niki, Jeanine and Ronnie saved us! We can’t thank you enough for all your help and constant communication! This company is the only way to go!!

18. januar 2024
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Besvarelse fra International Sea & Air Shipping

This review made our day! If there’s anything we can do to make your next shipment even better, please let us know.

Bedømt til 5 ud af 5 stjerner

International Sea and Air is fantastic!

Last summer I had a shipment sent from overseas. International Sea and Air Shipping received it in New Jersey and arranged for it to be delivered to Boston, including storing it for a few months to give me time to finish a huge work crunch. Ronny and Tanya took care of everything and were very flexible about my changing schedule. Their partner here in Massachusetts delivered everything to my home at exactly the promised time and put everything where I wanted it. They unloaded in 45 minutes. I'm almost tempted to move, just to use them again.

22. januar 2024
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Besvarelse fra International Sea & Air Shipping

We are so glad you had a positive experience with International Sea & Air Shipping! Your support is invaluable to us.

Bedømt til 5 ud af 5 stjerner

Second International Move with International Moving

I used International Moving in 2019 when I moved from China to Michigan in USA. Move was perfect in every way, so when I was retiring and moving to the Philippines, they were first company I contacted. Of course I got competitive quotes and, while they were not cheapest, based on previous experience I chose them again.

My US house sold more quickly than expected and quick closing and possession were required, so it was necessary to schedule packing and pick up with very short notice, but it went smoothly.

As I was building a house at my destination and completion was delayed several times, furniture delivery kept being moved back but it was easy to adjust - just a quick email and payment for monthly storage.

House was finally completed and delivery scheduled. Due to living on a small island, which is one of several thousand in the Philippines, there were a few unexpected logistic challenges but it was easy to stay in contact with the local office to keep everything moving smoothly. Delivery day arrived and once more all items were delivered in good condition.

While I hope to not make another international move, I have learned to never say never, and should that happen, I would again use International Moving for that service.

7. november 2023
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Thank you so much for the feedback! It was a pleasure working with you for both of your international moves.

Bedømt til 5 ud af 5 stjerner

We had a very good experience moving household goods to the USA.

We had a very good experience moving household goods to the USA from a rural location in Germany. The team maintained good communication with us during the whole process. They seemed to coordinate the move almost seamless from our end. We had a good local mover overseas handling the boxes and items. It was not a large move but we were happy with the condition of the goods at arrival. There was one item we wish in retrospect was wrapped a little better. We made a good decision taking the advice of the individual that referred International and the overall performance of the company.

14. januar 2024
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Thank you for the review! It was a pleasure for us to serve you.

Bedømt til 5 ud af 5 stjerner

Trust Worthy Moving Company.

Just find the company online, we were unsure about it but we have to send our items. So we send an email. Robert answer the next day.
And from there we were guided thru the process. Our shipment arrived with no damage, from GA, USA to Bangkok, Thailand.

Good job and thank you everyone.

N. Savang

27. september 2023
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Thank you very much for your generous review. We’re happy to serve you.

Bedømt til 5 ud af 5 stjerner

Giving you piece of mind during a challenging time

I recently had the pleasure of utilizing the services of International Sea and Air shipping, and I must say, my experience was nothing short of exceptional. From their efficient handling of my packages to their top-notch customer service, this company truly exceeded my expectations.

One of the most crucial factors when it comes to international shipping is the reliability and timeliness of delivery. This company demonstrated their commitment to excellence by ensuring that all my packages and my vehicles arrived at its destination on time, without any delays or complications. Their attention to detail and efficient logistics network ensured a smooth and hassle-free delivery
Throughout my interaction I was impressed by the professionalism and expertise of their staff. From the moment I reached out to inquire about their services, their team was prompt in providing me with all the necessary information and guidance. They were knowledgeable about the customs regulations and requirements of different countries, ensuring that my package was prepared and documented correctly.

The safety and security of my packages were of utmost importance to me, and this company understood that. They took great care in packaging my items securely, using high-quality materials to protect them during transit. Additionally, their handling procedures were meticulous, minimizing the risk of any damage
This company offered competitive pricing without compromising on the quality of their services. Their transparent pricing structure and absence of hidden fees gave me peace of mind, knowing that I was getting value for my money Overall, I highly recommend International Sea and shipping-working with Tally specifically as she is really the face behind their outstanding services.

27. december 2023
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Besvarelse fra International Sea & Air Shipping

Thank you for taking the time to share this. We are thrilled that you had a positive experience with our moving services.

Bedømt til 5 ud af 5 stjerner

They did a great job

They did a great job! From packing to delivery. Communication and responsiveness was exceptional!

29. december 2023
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Thank you for the review!

Bedømt til 5 ud af 5 stjerner

We moved to Portugal from the USA

We moved to Portugal from the USA. Moved both household goods and a vehicle. All went well but be cautious of shipping an electric vehicle.

29. december 2023
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Thank you for the feedback!

Bedømt til 5 ud af 5 stjerner

It was great!!! No complaints.

It was great! Everything on time when promised, very polite and efficient, Movers and packers. Really excellent service!

2. januar 2024
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Besvarelse fra International Sea & Air Shipping

Thank you very much for the feedback!

Bedømt til 4 ud af 5 stjerner

Overseas Shipping

This is the second time I have been involved in an overseas move and it can be tedious. Based on my experience, International Sea & Air Shipping made it a lot easier.

19. december 2023
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Besvarelse fra International Sea & Air Shipping

Thank you for the comments. That is what we are here for!

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