Intercruises Anmeldelser 

My husband and I travelled with inter cruise on March 19th from Leicester Forest East to Southampton . The bus driver said he did not want to see our negative LF tests( a requirement by inter cruises) , as we would be tested at the terminal . The driver did not wear a mask at any point during our six hour journey. We stopped 3 miles out of Southampton at a service station at approximately 2.30pm and an inter cruise lady got on our coach and proceeded to take our name and cabin number , but gave no reason or explanation as to why she was doing this . We were then told we could get off the coach and we would be told when we needed to get back on. Groups of inter cruise staff huddled together talking on the pavement , but did not interact with the public ( their customers)at all. The coach driver just said they weren’t ready for us at Southampton. We finally got on the coach again at approximately 3.45 pm and proceeded to Southampton. The whole experience was shambolic with inter cruises and we would not consider ever using them again.

When I first booked the coach for our journey to Southampton with INTERCRUISES, I enquired if the coach had two levels as my wife is disabled and had difficulty with stairs, I was assured
that they would be, but when we arrived at the coach to our dismay it was a National Express with only one upper level, not the comfortable coaches like Evesway that we have used before, and to top it all the first eight seats were taped across so my wife had to struggle to walk halfway down the coach, and the seat had very little room, not suitable for a journey of 5 hours, I will defiantly not use INTERCRIUSES again

We were booked on the Intercruise coach that serves Princess cruises to take us to the Regal Princess from Hilton Service station in Staffordshire to Southampton

We had received a reminder that we had to do a covid test the day beforehand and bring proof that it was negative before we could board the coach. This we did.

When we got to the coach I asked the coach driver if he wanted to see our negative test results but he said not to bother. We were surprised to see that we hadn't been allocated seats and that the coach driver didn't wear a mask, since I understood that we should all wear masks for the journey unless eating or drinking.

We arrived at the port and took another test which was negative.

We got to our cabin, unpacked and was just about to go to the sail away party when the phone rang and we were told to pack because someone on our coach had tested positive for covid and we would have to leave the ship.

We were devastated, it had taken a long time for us to save for this cruise and we had booked it to celebrate my birthday on the 19 October. We had booked and paid for the speciality restaurant and the whole cruise experience had been much anticipated.

We were out on another coach and it was 17 hours after leaving home that we were returned to the Service station

We feel utterly deflated and disappointed.

All of this could have been avoided had Intercruises taken our safety seriously. Clearly this was not the case. The 2 people that had covid had sat at the front of the coach, my husband and I at the back. We had no interaction with them but obviously because of the companies lack of protocols this could not be proven.

We have since both had negative PCR tests. This is of very little comfort knowing that we could have been on our cruise now, rather than at home.
We have received a refund but no apology or response to my emails.
I will obviously never use Intercruises again

After booking a staycation cruise I rang intercruises who confirmed that they were running coaches from Newcastle to Southampton for the dates I needed. After sorting out insurance I rang to book my seats. Only to be told by intercruises that p and o advised them not to run these coaches as they want everyone to arrive by car. After checking intercruises site again in case I was given wrong information. I discovered this morning that they are still advertising bookings for the dates I require. So I rang them to be told that I can't book.know. I asked why this was showing on their site that I could book when I can't. I was then told it was because they do not know if they are going to run them or not. ABSOLUTELY UNBELIEVABLE.

Extremely poor customer service and an absolute displeasure to call them. No enthusiasm or interest. Very blunt and rude. In fact it's laughable how depressing it is to speak to these people. On top of that, I got charged for the phone call to add insult to injury and no response to my on-line query challenging them on how I got charged to speak to these miserable people without being informed before hand. I found out by looking at my phone bill which I never do, but it was unusually high the month I called them to book the transfer. Paying thousands for the cruise but this experience is unacceptable and so it paying for the unfortunate need to speak to them.

Absolute joke of a company booked for coach transfer from the Crown Plaza NEC Birmingham to Southampton and back these bunch of jokers decide to cancel the pickups from all Crown Plazas however having booked a hotel room for the night before thats non refundable im now out of pocket for £72 and quote nothing we can do about it realy they cancelled the pick up not me and they simply dont give a dam you make up your own mind if you want to use a company that looks after their customers like this

After travelling with evesway and intercruises I would go intercruises all the time, comfortable coaches both to and from Southampton drivers were ace, only downside we had to go to magor services for pick up, as dont stop at Newport.

Staff are very blunt and quite rude. They don't say please or thank you and make no attempt whatsoever to show any interest, enthusiasm or make conversation. All of the staff there sound bored and unhappy. It's depressing having to call them.

I cannot fault Intercruise,office staff was helpful and a very pleasant drivers going to Southampton apart from the traffic coming back also a good journey

They may serve a useful purpose in getting you to the ship but the customer service staff who answer the phones are some of the rudest most dismissive and brusque I have come across. I contacted them twice, once to make the booking and they continually interrupted me telling me that my ref number was not correct when they had that of my mother travelling with us, tried to tell me a bus station I know is open because it is local was closed and we had to assemble on the street nearby. Then when my confirmation had not arrived within the 21 days prior to departure when my mother's had a rude man said my mothers must have been sent out ahead of time accidentally and mine was in the post but was unlikely to have arrived within the three days since it was posted so he would (grudgingly ) send a copy out. No 'good day how are you' or 'good bye' just plain rude.