Intercruises Anmeldelser 

Our holiday was 1st July 2023, booked intercruises coach, from Leicester to Southampton return journey. Both journeys were prompt,nice friendly driver , kept us up to date with traffic ,arrival times etc. Both coaches were extremely lovely and comfortable , couldn't fault

After reading all the negative reviews I thought I would give my experience I am travelling from Preston to Southampton on a very luxurious coach with a very obliging driver who as done everything to make our journey enjoyable.

My wife and I used Intercruise coaches for our cruise on P & O Arvia on 28th May 2023 to 11th June 2023
to save time typing it all out again, I have attached a copy of my complaint to Interserve when we returned from the cruise, which they have totally ignored.
Catriona Hatton David Meath
Cruise Connect Manager 11 The Oaks
Intercruises Litherland
25 Frederick Street LIVERPOOL
EDINBURGH Merseyside
EH2 2ND L21 9ND

12 June 2023

Dear Catriona Hatton
I am contacting you directly regarding our recent cruise aboard P & O Arvia from 28 May to 11 June 2023.
We used your coaches to and from Southampton.
Our reference number was 23P&0478168
You are fully aware of our late arrival at Southampton as you gave all passengers a letter as we disembarked from the coach at 5:00pm.
You mentioned in your letter that the reason for our late arrival was due to heavy traffic and technical issues.
I would like to point out fully the reasons for the delay, and the diabolic way we were treated.
We arrived at Burtonwood Services in good time for the 0830 departure.
By 0900 nobody had heard anything to explain the reason for the delay.
Using the emergency number, I contacted Intercruises for the reason.
Somebody eventually rang me back to explain that the driver had gone to Preston by mistake, which was hard to believe for a start.
I had to make further calls as the coach had not arrived.
It eventually arrived at 10:15.
It was not a sleek superior coach, but a SKILLS COACH.
We asked the driver was there a reserved front seat for my wife, who had mobility issues, and I requested when booking.
This was confirmed on my phone booking.
The driver just shrugged his shoulders, and said he had no idea.
My wife struggled getting on the coach, and cut her right shin badly, which caused a lot of blood.
It covered her new white trainers, which are now ruined.(Photo included)
Other passengers were shocked, and some provided plasters to help.
She received no help from the driver although he saw the incident clearly.
He was later struggling to get the cases on the coach, and the wheelchair lift would not work.
We eventually left Burtonwood at 10:20am.
After a short journey on the motorway the police stopped the driver to say his hazard lights were on due to a door being open.
We had to return to Burtonwood for him to fully lock the door of the wheelchair lift.
We set off again at 10:40
I must add that the driver did not advise of any medical help onboard, or advise passengers to put seatbelts on.
The coach, and driver had very little skills, and it was not what we had expected or paid for.
The wife of the passenger that was in the wheelchair was visibly shocked by the coach and treatment to her and her husband.
She said Intereserve usually are great and have coaches with no steps.
When we finally arrived at Southampton my wife was stopped inside the terminal as her leg was still bleeding.
They said she could not board until they dressed her wound properly to stop the bleeding.
They said it should have been stitched.
After six days onboard Arvia my wife required medical attention.
The doctor said that the wound was now septic and dressed the wound and prescribed antibiotics.
This cost us 129.90 pounds. (Proof included)
As I hope you can realise the impact this has had on us for the two week duration of this cruise.
My wife was in pain throughout and could not enjoy being in any of the pools.
The homeward journey was totally different on an Ellisons coach, driven by a pleasant and helpful driver.
He gave us front seats, and no steps to use.
He also advised all customers of the legal requirements, and kept us fully advised of the time we would get back to Burtonwood.
We have had a horrendous outward journey, and an exceptional homeward journey.
I don’t think your offer of a half price coach journey is anywhere near sufficient for us as we had only half of what should be accepted as the norm, especially as we also had to pay 129.90 to P & O for my wife’s medical care.
In closing, I advise that you do not use a substandard coach company or drivers, because they reflect badly on Interserve, and its customers.
If you wish to discuss this further you can contact me on ***************
I await your response.
Kind Regards

David Meath

Do not use this company

We travelled down to Southampton on 22/06/2023 from Trowell Services, the coach was a little late in arriving, but after that made good time and we arrived at the cruise terminal well within the allotted boarding time, the driver was extremely pleasant, and safe.

Coach arrived on time, found it very clean and comfortable, driver was very informative. Some road works but driver managed to find alternative routes. Also enough comfort stops but they is a toilet on the coach.
Coming home was also very good with same standard of coach. First time we have travelled to Southampton by coach but would definitely use this company again.

We travelled from Norwich to Southampton on 2nd June and returned on 9th June from a Fjord cruise on Britannia. No complaints about the booking service or the coaches but the journeys were awful. We understood that pick-ups were from service areas so we accepted that our pick- up would be from Thickthorn service area, a £22 taxi trip from our home. However, it seems that in other places the company was quite happy to go into towns. We collected passengers from Newmarket, Cambridge, Rickmansworth, Letchworth …….each stop was in the town centre which meant leaving motorways and negotiating appalling traffic. The last pick-up was Heathrow , Marriott Hotel. Both journeys took the same time, 7hrs 45 mins. My advice…….think very carefully before you book this service. At least be prepared for a very unnecessarily long journey.

We travelled 3 June to join Iona, returning 10 June. On return journey, the hottest day of the year, we were baking on a coach with no Aircon, no functional toilet. Sat in blazing sun for two and a half hours waiting for "no shows" that apparently Intercruises couldn't contact?? We were promised a stop for water but that didn't happen until 2pm, we were on the coach at 8.45 am. On the HOTTEST DAY OF THE YEAR WITH NO AIRCON.
This company is atrocious, they use coaches that are unfit for long journeys. Customer comfort is bottom of the list. In fact the way we were treated is inhumane.
No way do I ever want to endure this shambles if a company ever again.
Try to email them to complain, no chance! They make themselves very elusive. No emails and they don't answer the phones. Avoid at all costs.

The heater on the coach could not be turned off on the hottest day of the year. 10th June,heater grill was that hot that you could not place your hand on it.
The return journey was not much better. Secand drop off at 12.25 pm we were given 15 minutes, return to the coach at 12.40. The coach infact did not leave untill 1.15 pm. The drop off at Trowell, the driver gave no instructions to the remaining passengers regarding how long we had there. When he didn't get back on the coach we got off to find out what was happening, change of driver which we were not aware. The original driver was appeared to be grumbling to his colleague about his conditions of work. This should not impact on passengers comfort.

A booking was made for 4 people but one of the party had to cancel. Was told that an 80% refund would be paid into the account within 14 days. That was on the 24th March. No refund was received. Since then have tried contacting them several times both via Email and phone. Have found it impossible to get through and they have not replied to Emails.

Been trying to contact cruise connect but after numerous emails and telephone calls can still not resolved my issue. I made a mistake on the online booking form and cannot cancel or rebook. All you get on the telephone is jazz music and then get cut off, shocking customer care service.

Uncontactable, we have spent hours on the phone just waiting, will never book with them again. This shambles of a company provides a disgracefully poor service.

Horrendous coach journey. No air conditioning on extremely hot day. Weather warnings given advising danger to health. Passenger health and safety put in danger. Long journey and needed to transfer coaches. Not much better on second coach! Never again Intercruises!!!! P&O need to know how badly you treat their customers. Passengers told (on the day … 10th June) that they couldn’t talk to a supervisor or anyone in charge because there was no one there! Really!!!! Incidentally, our young coach driver did everything he could and needs a medal! Alan Shepherd

We came back from Southampton after having a lovely cruise with P&O and I'm afraid the journey back overshadowed the entire week.
It was the hottest day of the year, with a weather warning of danger to life. But the coach that came to collect us came with broken Aircon. We were subjected to a horrendous journey back in unbearable heat inside the coach.
The best bit of this story, people on the coach think it was the same coach they were on a week before and the Aircon was broken then.
Never again, we will be paying extra for taxis from now on.

Cant fault the telephone booking service, a short wait on the line understandable this time of the year but the team were very efficient and confirmation received shortly after my call. Looking forward to my cruise in August now all transfers arranged. Happy days

The company cancelled our coach trip with no notice and a short period prior to when they were to take us to Southampton. They offered no alternative. I tried to ring them but they never picked the phone up.

Shalln't consider using them again.

I have been trying to speak to someone to make a booking. 8 calls on Friday and 9 calls today. Each call on hold for between 15 mins and 35 mins and still no answer.
Their website states different opening hours to the greeting on phone and also they are open Saturday mornings but the greeting says closed!
I don't hold out much hope for a company who cannot even give correct info on the website.
These seem very dodgy to be honest, gonna give them a wide birth and get the 🚆 train.

After a few attempts to get thru on the phone, the answered my last call within a couple of minutes and the booking was dealt with very efficiently.
Just got my final pick-up times and location email and voucher, 17 days before cruise date.
Well done!

Front seats should be held for disabled and the elderly. All the 6 front seats were taken by a family who are all able bodied and some were younger than 30. I can barley walk and another passenger couldn't walk hardly at all without support and they all just sat and ignored us. The driver said to me to take the front seats and did nothing about it. I'm so upset and disappointed.

Used this company for our trip on Arvia leaving on 16/04/23 - trip down leaving from Carlisle was excellent - great friendly driver & very helpful. Unfortunately the return trip on bus no 9 on the 30/04/23 was horrendous and all due to the grumpy rude driver!! Firstly he didn’t do a head count which resulted in an hour & half delay with all passengers already being on the bus - he then preceded to advise us that he wasn’t having any hot food or pasties or crisps on the coach when we stopped at services, that we could use the toilet on the bus but only for “no 1’s - not for no2’s !!” and that males should sit down to use !! Also we should take all rubbish off when at services (on the way down the driver had considerately put out bin bags). All in all he was condescending, rude and grumpy - think he should consider changing to a job that is non client facing!!!

Very disappointed when using Intercruises for the first time on 30th April 2023 to travel down to Southampton for a P & O cruise on Arvia. We had travelled with Eavesway previously and expected a similar experience. How disappointed were we?

We had been scheduled to leave Trowell services at 9.45am. Alway a good part of our trip we looked forward to the journey. After a shambolic pick up, involving the driver, Matthew, ‘losing’ it with several travellers, us included, passengers with mobility issues being loaded like cases, cases/luggage having to rattle about the back seat due to there being no room in the hold area, we set off. After 10 minutes we were told we were going straight to Southampton. We all assumed this meant with at least one stop. Oh no this meant 178 miles none stop no refreshment/toilet stop. I am sure driving hours breaks were breached. On arrival in Southampton we dropped off a small number of Princess cruisers and then drove around the docks looking and asking for the P & O terminal…unprofessional in the very least. The journey home on 14th wasn’t much better but I will leave that.
Quite simply, either drive or pay for Eavesway.