IRG Repair Group Anmeldelser 

I had my car in for repair on the 24/02/2026 and I had I had two cans of body spray stolen from the back seat of my car and they were expensive ones from Christian Dior it's the last time I go there. It was in whittle road Cardiff and the cans of body spray cost £45 each and there is still a smell of oil in the car even today , and the image's are wrong, it's not what you expect from a car repair dealer and I don't have the receipts required for you and there is no sight of the two cans of body spray not even the lynx body spray you mentioned in your reply to my review the car still smells of oil and WD 40 even though it's been a few days now also I phoned them up and they said they would call me back but they didn't get back to me which is no surprise to me

I brought my Passat in a week ago and received notification yesterday that the work was completed. The results are outstanding; the vehicle now appears brand new. I particularly appreciate the consistent communication throughout the process and the complimentary valet service provided before collection. This was an excellent and highly professional service.

So impressed how quick my claim was dealt with and my car was collected ready for repair.
Communication was excellent throughout the whole process and I was able to track the repair at a glance on a link sent to me by the company

Had my Land Rover discovery fixed here due to an accident on the motorway, extremely high grade repairs, fantastic customer service and after care. Would highly recommend.

Very happy with the repairs and the timescale. Lauren and Andrea went above and beyond!

Excellent service finished the job more than a week than expected and kept us updated throughout

Firstly their organisation and communication are no existent, secondly the car was returned in an unsafe condition, went back and had the problem put right and returned again with no excuses or apologies, have contacted the AA as it was supposed to be their approved repairers to complain.

Excellent service kept up to date with updates from the collection to completion
Highly recommend

Fantastic service from all the safe at Cardiff Repair Centre, a special mention to Steve the delivery driver who is a credit to you company

Thank you so much for the repair work you have done to my car and Thankyou also for the clean inside and out as it was like driving away with a new car again😊
Also thank you for the excellent customer service and communication through the repair procedure.

10/10 😊

Tristan who delivered the courtesy car and collected my vehicle, kirsty on reception and the repair manager who showed me my repair all were courteous warm and helpful. The customer service was excellent and repair done to a high standard in timely way. Well done all. Hoping I dont have another accident, but if I do I will come to you.

Exceptional company. From the moment my car needed repair to its return they were extremely professional. They picked the car up (drove it very well - tracker info) and returned it after it was completed. Well done *****

The whole process of getting my car repaired was great from the time I delivered it , right through to collection was first class.I was told it would take about 1 week , and I had the car back in 4 days.
The work looks superb and the customer care offered by Gemma was also first class

From the initial contact to vehicle handover post repair, the team were great. Communication was well maintained both verbally via online repair tracker. Courtesy car immediately available, and so far the repair seems to have been carried out to a high standard.

Great communication. Fantastic job done on my car. Thank you!

Really fast repair and very friendly and pleasant girls on front desk.
Excellent service throughout

Excellent communication throughout from collection to return. A first class job has been completed in good time, with a flawless finish. Overall IRG have been thoroughly professional and painstaking in the repair. Many thanks to the whole team at IRG for a job well done.

Great customer service from the team. Kept me updated at every stage of the repairs. Highly recommended

Great communication girls on front desk very helpful was kept in loop throughout repair processs. An A* company for customer support.

First class service, professional, efficient and helpful. Great communication.