This is the only place I will EVER go for my hair, after struggling for years to find someone who could provide high quality hair AND fit it in a way that cares for my own hair, too. I have very fi... Se mere
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Se, hvad kunderne siger
Absolutely love my experience with I’m So Pretty Hair Extensions! ⭐⭐⭐⭐⭐ I’ve been using the I’m so pretty brand for 15 months now & I wouldn’t go anywhere else ♥️ The hair is incredibly soft, f... Se mere
Best quality extensions to begin with, I’ve had mine in for about 6ish months and the past month or so I’ve noticed the length really deteriorating. I started with 26” and I’d say I’m at maybe 22” now... Se mere
Virksomheden har svaret
10/10 ***** Laura made me feel so reassured and was extremely professional when helping me decide which hair extensions I wanted and doing my colour match. The service was quick and easy and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om I'm So Pretty Official
Skrevet af virksomheden
I'm So Pretty
At I'm So Pretty, we offer the very best in luxury hair extensions. With over 20 years experience our team of highly trained hair extension specialists guarantee you the ultimate experience when looking for your dream hair!
Pretty Aftercare
All our hair extensions are made with 100% human hair, ethically sourced and carefully coloured by our skilled artisans. Our bespoke services include colour match, fitting and aftercare. We also have an online bespoke colour match service, so if visiting our salon is not an option, then rest assured we can still offer a perfect colour match wherever you are in the world.
Shop Now
Kontaktoplysninger
47 Wellington Street, L19 2LX, Liverpool, Storbritannien
- 0151 351 7226
- customerservice@imsoprettyofficial.com
- www.imsoprettyofficial.com
4,4
Fremragende
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Har besvaret 83 % af deres negative anmeldelser
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Love my new hair best quality girls…
Love my new hair best quality girls !💖lasts so long also X
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your lovely review Jen! — it means everything to us. Can’t wait to welcome you back soon!
I’m So Pretty 💕
My favourite place for extenions
My favourite place for extenions! Always going above and beyond to help anyone. I’ve had my hair for 6months and always in the sun and it’s still in good condition. The girls in there are the most lovely gorgeous girls. The best salon. Thankyou xxx
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your kind words and continued support! 🌟
We're so happy to hear that your extensions are still in great condition, even after months of sunshine – that’s exactly the quality we aim to deliver.
Our team is truly grateful for your lovely feedback, and we’re thrilled that you feel so at home with us. Can’t wait to welcome you back soon!
I’m So Pretty 💕
Brazilian weft 200g
I’ve never used this brand before, but this will now be my go to. The lady I spoke with on the phone was so helpful.
The hair I have is Brazilian weft 200g. It is so thick and such amazing quality! Thank you girls so much❤️
30. april 2025
Besvarelse fra I'm So Pretty Official
Hi Chloe,
Thank you so much for your kind words and for choosing I’m So Pretty for the first time — we’re honoured to be your new go-to!
We’re so pleased to hear you had a helpful experience over the phone and that you're loving your 200g Brazilian weft.
Our team works hard to ensure both the quality of the hair and the customer service are second to none, so it’s wonderful to hear your feedback.
We can’t wait to welcome you back again soon!
I’m So Pretty 💕
THE BEST EVER!!!!
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
YOU'RE THE BEST EVER TOO! — thank you so much for the love!
I’m So Pretty 💕
I’ve had the hair for 4 months and…
I’ve had the hair for 4 months and followed all the aftercare but the hair has gone so thin and lost its length, it’s nothing like when I first got the hair. I don’t know how people are claiming to have the hair for 2 years because mine hasn’t lasted for 4 months. I’m already looking for new hair I’m so disappointed as I had high hopes for it after seeing multiple videos about the hair. I went into the shop before buying to make sure I had the right colour and grams and the girls was perfect they helped me a lot it’s just a shame the hair hasn’t lived up to what I’ve seen, I’ve been getting hair extensions for 10 years so I know the dos and don’ts.
27. april 2025
Besvarelse fra I'm So Pretty Official
Hi,
Thank you for taking the time to share your experience, and we’re truly sorry to hear that you’ve been disappointed with your hair.
We appreciate you visiting the store in person before your purchase, and we’re glad to hear our team were helpful during that process. We always strive to ensure every client leaves with the right colour and weight for their desired look.
We’re sorry to hear the hair has not performed as you had expected. While many of our clients do enjoy long-term wear when following our aftercare guidance, we understand that everyone’s experience can vary depending on lifestyle, hair care routine, and fitting method.
Warm regards,
I’m So Pretty 💕
The BEST place for extensions
The girls are all so helpful! Literally go above any beyond to help anyone, the hair is amazing, it's fitted amazing 👏
Thank you girls!
23. april 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your kind words! We’re so glad to hear that you had such a positive experience — the team always aims to go above and beyond for every client, and it means the world to know it’s appreciated.
We're delighted you're loving your new hair and the fitting — making sure everything feels flawless is always our top priority.
Thanks again for your support — we can't wait to welcome you back soon!
I’m So Pretty 💕
The colour I ordered looks lots darker…
The colour I ordered looks lots darker and it’s come really light too light for my hair
7. april 2025
Besvarelse fra I'm So Pretty Official
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear that the colour you received wasn’t as expected. We completely understand how important an exact colour match is when purchasing premium hair extensions.
We did try to reach out to you shortly after your review was left, and we were glad to speak with you on the phone. As mentioned during our call, we are always happy to offer a full refund or exchange where products are returned in accordance with our returns policy.
Unfortunately, as the items were disposed of before being returned to us, we are unable to offer a refund or partial refund on this occasion. We hope you understand that, in order for us to process any form of refund, we do require the product to be returned.
Customer satisfaction is incredibly important to us, and we’re always here to assist with colour matching before purchase to avoid any disappointment. If there's anything else we can help you with in the future, please don't hesitate to reach out.
Warm regards,
I’m So Pretty 💕
Favourite hair extension specialists
Favourite hair extension specialists - I’ve been going for the last few years, laura and all the girls are amazing. The best quality of hair I’ve ever had, I also get it fitted here and I have never had a flatter weft that’s lasted so long… honestly couldn’t fault anything they’re the absolute best. Thank you so much, I’m obsessed with my new hair.
9. april 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you Lakyn x
Thank you so much for your continued support and for taking the time to leave such a lovely review. We're truly grateful to have loyal clients like you who have been with us over the years. It means the world to us.
Laura and the entire team always aim to deliver a flawless result, and it’s wonderful to hear that your weft has not only been ultra-flat but long-lasting too.
We take pride in using only the highest quality extensions and ensuring each fitting is done with care. We’re so glad you're loving your new hair – you deserve to feel your absolute best.
Thank you again,
I’m So Pretty 💕
I am obsessed with this hair!
Unreallllll! I literally kept dying my hair back brown because I could never find nice blonde extensions. Went to imsopretty and had a consultation with Laura looking at the shades and what would be best for my hair and thank god I went with her recommendation. Anywhere else I’ve bought extensions from have never given me the aftercare advice she did so if you listen it actually works! My blonde has stayed a gorgeous colour, it still feels smooth, doesn't bunch or become tatty and the ends are still a gorgeous blunt thick finish. So happy I can actually stay a blondie now with nice hair! 🩷
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Hi Autumn
Thank you so much for your amazing review!
We’re absolutely thrilled to hear how happy you are with your blonde extensions—it means the world to us, especially from one of our amazing trade clients. x
Laura is brilliant at what she does, and we’re so glad her recommendation and aftercare advice made such a difference.
It’s wonderful to know your hair has stayed smooth, vibrant, and beautifully thick at the ends.
Here’s to many more great blonde days ahead!
I’m So Pretty 💕"
20”‘Brazilian hair weft
Have had my 20”‘Brazilian hair weft since May 2024 and it’s still in fabulous condition. I went into the shop for a colour match and Laura got it spot on. I got 3 shades which blended really well. Will defiantly use again.
17. maj 2024
Besvarelse fra I'm So Pretty Official
Hi Gill
Thank you so much for your lovely review! We’re thrilled to hear that your 20” Brazilian weft is still in fabulous condition since May—quality and colour matching are so important to us.
We’re glad Laura got it spot on and that the blend of three shades worked perfectly for you.
We look forward to seeing you again soon!
I’m So Pretty 💕
Highly recommended!
I recently visited I’m so pretty for a re fit and I’ve got to say I couldn’t be happier with my hair extensions I’ve worn the same hair for 3 years! And it’s still brand new even after me dying it because I chose to go darker! The salon has an amazing uplifting vibe and staff go above and beyond thankyou team pretty can’t wait to come back 💖
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your amazing review! We’re delighted to hear that you’re still loving your extensions after three years—especially after colouring them!
It's a true testament to the quality and your great care!
We're so glad you enjoyed the salon atmosphere and the support from our team. We can’t wait to welcome you back soon.
I’m So Pretty 💕
Absolutely loved my hair the quality is…
Absolutely loved my hair the quality is amazing the staff are so friendly and welcoming and Laura is fantastic and really accommodating she went above and beyond to make sure I got a perfect colour match
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your kind words! We're thrilled to hear that you loved your hair and had such a positive experience with our team.
Laura is indeed fantastic, and we're so glad she could help you find the perfect colour match. We appreciate your support and look forward to seeing you again soon!
I’m So Pretty 💕
Worst extension I ever had kept turning…
Worst extension I ever had kept turning ginger even though used all their aftercare, I had 22inch extensions put in august last year now April there like a bob
2. april 2025
Besvarelse fra I'm So Pretty Official
Hi Lucy,
thank you for taking the time out to leave feedback. We're truly sorry to hear that you’ve had this experience. We take quality very seriously, and this is certainly not the standard we aim for.
Colour changes can be affected by many factors. Unfortunately on this occasion, as 8 months has passed, it would be difficult for us to isolate the cause.
We pride ourselves on customer service. Our team are always available should you need to reach out in the future.
I’m So Pretty 💕
New hair day !
New hair day !! Love Love Love my new hair - Would not go anywhere else for my extensions. (My 4th set from I’m so Pretty)
Colour matched to my hair which is copper colour & is matched to perfection.
24in & to die for ❤️
2. april 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you for your amazing review!
We’re so happy to hear that you love your new hair and that you keep coming back to us. It’s always a pleasure to help you achieve the perfect colour match—your colour does look amazing :)
Enjoy your gorgeous 24-inch locks!
I’m So Pretty 💕
Love my hair
Had my hair in for just over year now and I’m still loving it!! After help from the girls in store I was shown how to look after my hair properly and it’s still in perfect condition. Absolutely love it😍😍
2. april 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your lovely review!
We're thrilled to hear that you're still loving your hair after a year—proper care makes all the difference! Our team is always happy to help, and we’re so glad you had a great experience with us.
I’m So Pretty 💕
Amazing hair, amazing staff!
I have ordered hair from I’m So Pretty twice now, and all I can say is LOVE. As a blonde I’ve struggled to find a good quality, long lasting and a colour keeping blonde. I’ve found before, other brands can come up as yellow or a one shade extension. I ordered shade 18/60 Ash Blonde Mix and the colour is more of a natural mix. I was so happy it arrived very quickly, and not to mention the staff are always helpful on Instagram when I have reached out. Will continue to order from here!
1. april 2025
Uopfordret anmeldelse
Besvarelse fra I'm So Pretty Official
Thank you so much for your amazing review! LOVE IT!
We’re so happy to hear that you’ve found the perfect blonde shade with us—getting that natural mix just right is so important!
It’s great to know that our team on Instagram made your experience even better. We can’t wait to see you back for your next order!
I’m So Pretty 💕
Hair reallly was not good quality
Hair really was not good quality, after first wash it became dry and tangled very very easily, also thinned very fast, I’ve had hair extensions for years so slept in loose plaits, used sulphate free shampoos an conditioners, only used heat on them once a week and use a spray, maybe I got a bad batch but I wouldn’t purchase again for the price was very disappointing (Update) nobody has reached out over a week later.
19. september 2024
Besvarelse fra I'm So Pretty Official
Hi Laura,
we’re really sorry to hear that you were disappointed with your extensions. We take pride in providing high-quality hair, so this is not the experience we want for our customers. It sounds like you’ve taken great care of your extensions.
Our customer care team will reach out to you over the next few days. We truly appreciate your feedback.
I’m So Pretty 💕
Brilliant hair i have had 150g i think…
Brilliant hair i have had 150g i think for just over 8 months and it’s still looks as good as new. I have looked after it correctly getting 6-8 week re fits (LA weft system) and they are literally still as thick as when i got them x love them can’t wait to get more because i’m going slightly darker this year xx my hair is also growing with them in 🩷
23. august 2024
Besvarelse fra I'm So Pretty Official
Thank you so much for your lovely review! We’re thrilled to hear that your extensions are still looking as good as new after 8 months—proper care and regular refits make all the difference!
Exciting to hear you're going slightly darker this year—we can’t wait to help you find your perfect match.
See you soon!
I’m So Pretty 💕
The weft hair isn't that great
The weft hair isn't that great , comes with fringe and sheds a ton , also very dry and was using there brand products, the tapes were great but not the weft probably won't use again
1. januar 2025
Besvarelse fra I'm So Pretty Official
Hi Deek, we really appreciate all the feedback we receive from our professionals. Thank you for taking the time out.
We take all concerns really seriously and want to make sure that working with I'm So Pretty is always a positive experience.
One of our team will reach out to you tomorrow, we would love to hear a little more about your experience. If you would like to reach out before then please email us orders@imsoprettyofficial.com
I’m So Pretty 💕
Besvarelse fra I'm So Pretty Official
Thank you for leaving us such a great review!
We know that choosing the right hair extensions is a big decision, and we are glad that you chose us!
I’m So Pretty 💕
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