My mac laptop suddenly became extremely unwell and as a freelance designer my laptop is my world, so I was in dire trouble. iMend had fixed my iPhone previously so I hoped they could help me with my... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hazel installed a new battery on my (old) iphone very promptly. There was an issue with the screen so she kindly installed a new screen, free of charge. Top marks for service, highly recommended. T... Se mere
Virksomheden har svaret
Imend is a professional and friendly service. Hazel and Paul provide expertise and helpfulness in equal measure, sensitive to the wishes of the clientele. It serves its community, which, from what I u... Se mere
Virksomheden har svaret
My desktop died, I took it in to iMend for a reasonable fee they checked it out, ran some upgrades and restored it back to life! This happened in one afternoon… I would definately recommend them.
Virksomheden har svaret
Virksomhedsoplysninger
- Reparation af telefoner
- Mobiltelefonbutik
- Computer- og tilbehørsbutik
- Computerværksted
- Computerbutik
- Computerservice
Skrevet af virksomheden
iMend Ltd was founded in 2012 to provide a specialist repair service for the iPhone, iPad, iPod and Mac range of devices to the people of Sussex. We’ve since expanded our range of repairs to include PC, Laptop and android devices, all under one roof! We still pride ourselves on a foundation of solid customer service with a free 12 month warranty on our repairs. We keep a comprehensive stock of high quality repair components to ensure we repair your device as fast as possible. Whether it’s a cracked screen, slow computer, charging problems or your iPhone has gone for a swim, we can help. We also stock refurbished devices and most of your common tech consumables for the home and office; printer ink, chargers, cables, USB sticks and much more! Visit www.imendltd.co.uk for more information
Kontaktoplysninger
3 Hyde Square, BN44 3JE, Upper Beeding, Storbritannien
- 01903 899545
- contact@imendltd.co.uk
- www.imend.com
AVOID THESE SCAMMERS AT ALL COSTS
AVOID THESE SCAMMERS AT ALL COSTS
Recently had my iPhone 7 screen replaced and within 3 weeks it has cracked around the speaker at the top. Despite not being dropped or mishandled. Technician Dan was rude ignored me and called me a lair and refused to help. Imend customer service was useless and didn't care less. Clearly the screen was a cheap replacement and now I'm paying the price.
22. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hello Dave,
Apologies that you feel that way.
We have done an investigation and this was booked under the name Alice Grigg.
When this warranty has been reported, we immediately contacted your technician
to rectify this issue as this is his responsibility.
Our technician has contacted this customer and was able to assessed the device.
A picture has been provided to us to confirm that the device was crack due to accidental damage and not because of a faulty screen. Therefore, a warranty claim was voided.
This is indicated on the "Terms and Conditions" on our website:
Please see below:
What the warranty does not protect against
The warranty in clause 13.1 does not protect against any of the following relating any relevant device which is the subject of the Repair Services:
(a) any mishandling that causes subsequent damage to the relevant device(s);
(b) water or other liquid damage;
(c) damage or faults resulting from attempted customer or third party repairs at any time;
(d) software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection;
(e) any jail broken or “rooted” device;
(f) water proof devices, as iMend cannot guarantee the device(s) will remain water proof following the Repair Services;
(g) new damages unrelated to the original Repair Services; and/or
(h) any loss of data occurring as a result of the repair - customers are advised to back up all data on the device(s) to be repaired prior to the repair. iMend does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and iMend is not required to advise or remind customers of appropriate backup and other procedures.
The warranty in clause 13.1 does not cover the outcome of the Repair Services if certain pre-repair conditions exist in relation to the relevant device the subject of the Repair Services, including:
(a) existence of known manufacturing and/or performance issues related to the device(s) which is separate from the Repair Services, as noted prior to the Repair Services;
(b) water or other liquid damage;
(c) any jail broken or “rooted” device(s);
(d) pre-existing damage or faults resulting from attempted customer or third party repairs at any time;
Our technicians are willing to provide Warranty Repairs so long as this is a valid claim.
iMend.com Team
Highly Reccommended
Quick service, good value for money and great communication throughout the process.
22. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Hazel,
Thanks for your high recommendations!
We are passionate with what we do and in streamlining our processes so our customers will always have an easy experience.
Your feedback is a seal of approval that we did it again!
All the best,
iMend.com Team
The screen is fixed but function isn’t
The screen is fixed and it was done very quickly however there was a slight colour change which didn’t massively bother me until I realised that the screen is not really working, it’s both super sensitive and not sensitive enough, e.g. it clicks on things when I’m trying to scroll and I can’t use Snapchat video anymore. Screen sensitivity has never been a problem with this phone before I replaced the screen.
21. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hello Josie,
Apologies for this inconvenience.
I have tried to call but unable to reach you.
We offer a 12 month warranty for this repair. I have already contacted your technician
to rectify this issue ASAP.
We will do our best to have this resolved.
Please contact us regarding this issue once resolved if you need further help.
Kindest Regards,
Michelle - iMend.com
Account Executive
0333 014 4262
hello@imend.com
This is a brilliant service
This is a brilliant service. Booked a site call out, technician had availablilty next day. Fixed my problem with half an hour. Would recommend.
19. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hiya,
We are ecstatic to have received this fab feedback from you!
Thank you too for recommending us.
All the best,
iMend.com Team
Recommend to anyone
Brilliant. Rapid response from online order ring back and from technician Suni. Top quality repair at a decent price - for someone to come to your home to fix it!
19. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Charlotte,
We thank you in advance for all of your recommended future customers!
Your feedback is a real morale booster to the team!
Warmest regards,
iMend.com Team
Quick service
Quick service, courteous, and a perfect repair. Would have no hesitation using again.
19. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi James,
We trust that you are as grand as this leaves us!
Thank you so much in using our service and for your confidence in using us again whenever you need your repairs done!
All the best,
iMend.com Team
An excellent service
An excellent service. The iMend technician arrived within his alloted 1 hour time slot and dealt with the repairs required (a replacement screen and battery for an iphone 6s) very quickly and competently. A very convenient and cost effective way to get one's 'phone repairs dealt with.
19. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Paul,
Good day to you!
We thank you for the splendid feedback!
Your iTech, Adrian is indeed exemplary in doing repairs. We've gotten a lot of positive customer feedback for him.
Cheers!
iMend.com Team
Every part of the experience was easy…brilliant
Every part of the experience was easy and great. Especially the repair guy who came he was fantastic
19. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi M Stanley,
We love to hear from you!
Thank you for appreciating all of our joined efforts to providing an easy experience for you from start to finish.
Your engineer, Irfan stay true to this promise as well.
All the very best,
iMend.com Team
Besvarelse fra iMend Ltd
Hi John,
This is such a nice comment from you John-simple and short but very meaningful to us!
Thank you for appreciating our company and the service.
Cheers:)
Kindest Regards,
iMend.com Team
This is about four times that I have…
This is about four times that I have used them (we are all clumsy)! Lovely Zak calls me back and meets me at my convenience at a location of my choosing. Simple and easy. Would recommend and use again.
18. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Wendy,
Reading your review makes us smile and feel so fulfilled:)
Zak is indeed one of the best technicians here in iMend.
Please know that we value you as our loyal customer.
Thank you for always choosing iMend for your phone repairs!
Kindest Regards,
iMend.com Team
Great service
Great service. Fast and efficient and good value. My Samsung tablet died on me at only 18 months old. I posted it to iMend on Saturday for a review. They diagnosed the problem by Tuesday and had it back to me on Thursday - good as new. I can thoroughly recommend them.
Mike
18. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Mike,
This is such an awesome feedback!
This is the reason why iMend exist-to provide a world class repair.
A million thanks for booking with us.
Kindest Regards,
iMend.com Team
Arrived as arranged
Arrived as arranged, completed work within timescale as advised and price was as agreed.
18. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Paul,
This is why iMend strives to provide a quality repair at an affordable
and competitive price.
Thank you for the nice feedback!
Kindest Regards,
iMend.com Team
Poor after service customer care
Screen repair was done to satisfaction. I also paid £10 for screen protector. When it arrived the screen protector was lifting on the corners. I contacted them for a replacement. Very poor follow up customer service. It took several weeks and repeated phone calls and emails to get this rectified.
18. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hello Alex,
On behalf of iMend, we would like to apologise for this inconvenience.
Since, this was a Mail in service, this would normally take time as this requires further
investigation.
Our warranty team needs to conduct an investigation to validate the claim.
Please know that this feedback will be forwarded to the management for us to improve
our service especially with this type of case.
So sorry again for this trouble.
Customer Service Team still would like to extend help if needed and we will be happy to assist.
Kindest Regards,
iMend.com Team
Besvarelse fra iMend Ltd
Hi Dennis,
Practicing what we preach is tough.
But very rewarding especially when a customer like you extends such a heart-warming review!
Thank you so much~
iMend.com Team
First Class Service ,,,
Excellent service at an affordable price.
Well done!
17. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Richard,
Amidst tough competition, we always strive our hardest to thrive.
Hence, we think globally competitive services and prices!
Heaps of thanks from,
iMend.com Team
Technician was very helpful and…
Technician was very helpful and accommodating, worked after my working hours and came to my home. Very pleased with the work. Would recommend and at competitive price
17. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Mr Taylor,
We wish to always accommodate your request at the most convenient time and place for you.
Your convenience is our utmost priority.
Thanks for appreciating all our cumulative efforts! ☺
Best,
iMend.com Team
Great experience
Great experience, came next day and completed at my work place
17. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Phillip,
Many thanks for sending in this review.
Glad to have served you of such great experience!
All the very best to you~
iMend.com Team
Good firm for repair of smashed iPhone screen.
Efficient head office. Charming technician. Arrived on time and took very little time to replace screen. Extremely satisfied customer.
17. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi AY,
Good day to you!
We are joyous to have received this fab feedback.
This may sound cliche, but indeed, your satisfaction is our guarantee!
All the very best to you~
iMend.com Team
Great repair
Great repair, kept in touch at all times courteous staff
17. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hi Richard,
Thank you for the great review!
We promise to maintain this kind of service.
A million thanks for booking with us.
All the very best~
iMend.com Team
Whilst I have used 4 times previously…
Whilst I have used 4 times previously and rated 5 star, this time was not a great experience. I had 2 iPhone 7+ screens replaced via their at home/office service. The experience from the point of placing the order for repair up to getting the 2 phones repaired was a good one. Unfortunately, 8 hours later, 1 of the screens that was replaced went faulty with an unrelated problem. I followed up with iMend leaving a voice mail and sending an email. 3 days later I had to call iMend having not been contacted by them. The technician was very professional and a very pleasant chap. The same technician returned to repair the phone at a time convenient to me. On the day he returned, he was unfortunately caught up in the tailback due to an accident closing the A1. He kept me regularly updated. Whilst this experience was somewhat tainted, i would still recommend iMend and will use again if needed. The phone is now repaired and looks like new.
16. juli 2019
Uopfordret anmeldelse
Besvarelse fra iMend Ltd
Hello Gavin,
This is a sad news to us.
We have spoken with your technician about this and he said he has called
you already. According to your technician, an appointment is now set
and he promised to rectify this.
Please know that this escalation is being handled with care and surely your technician will
be flagged on this so this situation will not happen again.
We have advised your technician to resolve this and ensure that this will be handled properly
as expected.
Contact us if you need further help and we will be happy to assist.
Kindest Regards,
Michelle - iMend.com
Account Executive
0333 014 4262
hello@imend.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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