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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Only gave 1 star as couldnt give zero. No response from them. Need bigger mouthguard but cant get confirmation of request or seen intent to send. Shocking service.

Bedømt til 1 ud af 5 stjerner

Niestety też od ponad mc czekam na zwrot Zaoferowano mi że odeślą mi sukienkę którą na mnie nie pasowała Ani na Facebook ani na ich str nie ma informacji że nie przyjmują zwrotów i nie oddają... Se mere

Bedømt til 1 ud af 5 stjerner

Zostałam oszukana na 412zł,zwróciłam sukienkę,ponieważ nie pasowała rozmiarem, brak zwrotu pieniędzy, brak kontaktu na nr podany sklepu. Czytając komentarze dowiedziałam się,że mąż owej pani oszustki... Se mere

Bedømt til 1 ud af 5 stjerner

Jestem dokładnie w takiej samej sytuacji jak niżej opisane. Pytanie oczywiście retoryczne do właścicieli tejże firmy, czy chcielibyście żeby ktoś was tak oszukał, jak wy oszukujecie (okradacie) klient... Se mere

Virksomhedsoplysninger

  1. Kosmetikforretning

Oplysningerne kommer fra forskellige eksterne kilder

100% Natural Skin & Oral care products made with ancient organic ingredients with no preservatives, binding agents or harmful chemicals.


Kontaktoplysninger

1,5

Dårlig

TrustScore 1.5 ud af 5

451 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Big up to you lot

Big up to you lot. You're inspiring! The products are good but not sure they work for my skin tho. The toothpaste is awsome, on first use my smokey breath vanished and my mouth felt clean and refreshed. The rose n tumeric powder is good I love the fact that there are actual rose pettals in there and does make my skin feel like I've looked after it. I see these products are made with love for real

21. juli 2021
Bedømt til 5 ud af 5 stjerner

My daughter and I suffer with acne

My daughter and I suffer with acne, mine being very severe we have tried nearly every product out there but nothing worked.
Then I came across illuminate and two months into using these wonderful products with natural ingredients our skin is clear and bright with no more acne.

We use the honeysuckle and frankincense face wash twice a day, the face serum at night and the green clay mask twice a week.

I can honestly say, they are the best skincare products we have ever used even the toothpaste is amazing.

Thank you illuminate.

21. juni 2021
Bedømt til 5 ud af 5 stjerner

Best skincare set ever!!

So i waited a while to write this review as I've always found that what works good on my skin at first,usually starts to irritate it after a while. It has now been nearly 3 months and my skin is radiant! When it first arrived i thought the serum would clog my pores,as i have an oily t-zone but after realising a little goes a long way, it leaves me with a 'sun kissed' glow. The face wash has my skin feeling squeaky clean but doesn't dry it out as other face washes do. I haven't been great with doing my weekly facials but I got the charcoal mask with my set and it has been a god send in combatting my breakouts (pcos sufferer). I could keep going on about how great it is but you really do have to try it. I've already ordered my replacements before the original ones finish as i no longer want to put anything else on my skin.

17. juni 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This was a repeat order of my now…

This was a repeat order of my now favourite toothpaste. I took advantage of the special offer and ordered 4! My teeth and gums are so much healthier. I no longer suffer from bleeding gums! I also ordered another mask, this time I got the green matcha/green clay and aloe vera which is better for my sensitive skin as I found the activated charcoal mask a bit strong.

5* products, very happy with this skincare brand 👌🏾

17. juni 2021
Bedømt til 5 ud af 5 stjerner

Amazing!! Highly recommend!!

Amazing products. The charcoal whitening toothpaste was recommended to me so I ordered some to try and it's fabulous. The customer service was brilliant, packaging and presentation was beautiful. Highly recommended!

15. juni 2021
Bedømt til 5 ud af 5 stjerner

Absolutely LOVE Illuminate

Absolutely LOVE Illuminate - from their ethic and being a small business to the fact that they’re completely natural and improve your skin and teeth.
Nothing else on the market will give the same results and you don’t have to try all the products on the market to realise that. Even other products that claim to be natural have added chemical ingredients that upset your skin. It is said that if you can’t pronounce an ingredient it is no good for your skin or body and that couldn’t be more true.
I am astounded by the effects of the toothpaste from first use - no more sensitive teeth and bleeding gums!! It smells minty and natural and leaves mouth clean and fresh and teeth visibly whiter as well.
Serum has a beautifully luxurious smell and feels luxurious to use- like you’re pampering and honouring yourself. Again, visible glowing effects the more you use it.
Face wash is natural and v effective- noticeably improves skin and removes dirt without that soapy, chemical feel and helps reduce scarring. Combine face wash, mask and serum and your skin will be restored to a natural glow.
I have just ordered more of each product as don’t want to go another day without using them. Just wish I had known about Illuminate years ago.
Thank you to everyone at Illuminate and all the best in your chosen path. V grateful for your existence 🙏💚

9. juni 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent natural products

Excellent natural products
These products was recommended to me by Elizabeth the face mask and the charcoal toothpaste.
I was immediately hooked. Amazing products and all natural with no negative reactions.

22. maj 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Will Purchase No More...

I really love the toothpaste and have used it since 2018. I have always felt that the packaging of the product could have been better because every order I received, the tops would be broken or the oils would leak out. However, this last order I have decided not to purchase the product anymore. I ordered on April 1 and never received a tracking number. I contacted customer service and received a tracking number showing that my order was shipped on April 27 (almost an entire month after the order date). Now my order is on hold in Ohio and has been sitting there, so I may never receive it.

19. maj 2021
Illuminate-logo

Besvarelse fra Illuminate

We are sorry that your package has not arrived, but there is a simple solution to this just letting us know, and we would be more than happy to send you another or provide a refund. International post can sometimes get lost, we would never want to see our customers out of pocket!

Bedømt til 5 ud af 5 stjerner

If you’re trying to improve your…

If you’re trying to improve your skincare look no further! This box of goodies is amazing. From the packaging, the gorgeous spa smell when you open the box to the products nothing but amazing! My skin feels super soft and looks so radiant. I have found my forever skincare products. The ordering process was straightforward and delivery was quick. Absolutely fantastic and would definitely recommend.

18. maj 2021
Bedømt til 5 ud af 5 stjerner

The reason I shop with small brands!

Illuminate essentials is exactly the reason why I shop small! I follow their Instagram and wanted to try the products for a while, I ordered the sample kit with the skin serum, rose/turmeric face mask & the charcoal toothpaste.
My ordered arrived quickly and the beautiful smell inside the packaging was lovely! Even after I placed the order I received an email to check in that everything was okay.
I’ve used the mask and serum twice (and still have some left), I will be ordering the full size of the rose and turmeric face mask!
The facemask is easy to mix with water (i just mixed in a bowl and used my fingers to apply) tightens as it dries and leaves your skin feeling refreshed and glowy, you exfoliate the mask off and it’s the perfect texture not rough at all, I was unsure of wether to use the serum as I have sensitive skin but gave it a go and it’s lovely just a small amount goes a long way it’s not oily at all, my skin didn’t react either!
I was told the next day that I looked very well!! :)
I also have used the natural toothpaste be warned it’s black and will be very strange the first use, however it left my teeth feeling fresh! Sometime when I use natural toothpaste don’t get the fresh feeling afterwards but that’s not the case with this one, and I imagine that the pot lasts a long time!
So of course I will be recommending and I will be back to buy more!
Thanks so much :)

11. maj 2021
Bedømt til 5 ud af 5 stjerner

I'm loving my experience so far

I'm loving my experience so far, I've never had a facial regime and I suffer from pcos which means unluckily I get frequent spots, blemishes and marks on my face; but ever since investing in myself I feel refreshed and closer to a glowing happier me.
I have done one facial in-between which I will try to do atleast once a month, but the face masks, the cleanser and toner which is my absolute favourite and the oil makes me feel like I parted well with my money when I bought a couples kit.
When Mr shaved his head and had a shower he felt oh so good when he also used the cleanser and the oil.
I use daily and I think this will last atleast 2-3 months so I will definately purchase again.
I'm loving the process, Thank you!

10. maj 2021
Bedømt til 5 ud af 5 stjerner

Service

Excellent service!!
I know there has been a delay with the postal system so I contacted Illuminate Essential and Jerelle got onto it. Within the next day I received my products.
Thank you for your immediate response!🙏🏽

22. april 2021
Bedømt til 2 ud af 5 stjerner

- asked for next day delivery it came…

- asked for next day delivery it came after a week. They said Royal Mail has been apparently busy yet my other parcels delivered by Royal Mail have been coming next day to
- worst £13 I ever spent wish I did not get it, the paste does not feel fresh in your mouth at all
- when the paste gets on ur skin it is so hard to get of, I don’t have time to be scrubbing paste of my face at 8am
- there was no notice that if the sun reflects on it it melts! I kept it near the window and I keep everything there and as soon as I opened it, half of it spilt all over the sink
- I would like a refund as this is the worst product I have ever bought and is such a waste

5. april 2021
Illuminate-logo

Besvarelse fra Illuminate

Hi Wahida,
I am sorry you have had such a bad experience, I can confirm that you opted for 1st class delivery not next day delivery, which can take as stated on royal mails website from 1-3 working days due to the covid and lockdown situation 7 days as been very normal as explain on royal mails website, also we state very clearly on our website that the toothpaste is coconut oil based and consistency Varys at different temperatures we also state that it can be used at a liquid or solid state. The toothpaste is not designed for your face, but is easy removed with warm water. Again apologise that your experience was not one you expected.

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