Only gave 1 star as couldnt give zero. No response from them. Need bigger mouthguard but cant get confirmation of request or seen intent to send. Shocking service.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Niestety też od ponad mc czekam na zwrot Zaoferowano mi że odeślą mi sukienkę którą na mnie nie pasowała Ani na Facebook ani na ich str nie ma informacji że nie przyjmują zwrotów i nie oddają... Se mere
Zostałam oszukana na 412zł,zwróciłam sukienkę,ponieważ nie pasowała rozmiarem, brak zwrotu pieniędzy, brak kontaktu na nr podany sklepu. Czytając komentarze dowiedziałam się,że mąż owej pani oszustki... Se mere
Jestem dokładnie w takiej samej sytuacji jak niżej opisane. Pytanie oczywiście retoryczne do właścicieli tejże firmy, czy chcielibyście żeby ktoś was tak oszukał, jak wy oszukujecie (okradacie) klient... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
100% Natural Skin & Oral care products made with ancient organic ingredients with no preservatives, binding agents or harmful chemicals.
Kontaktoplysninger
London, Storbritannien
- Info@illuminateessentials.com
- www.illuminateessentials.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Being a regular customer...
Being a regular customer, I was a little anxious that I would notice a change with my products given the change in ownership. No need!!- Looked, smelled and felt as good as always. The other great surprise was the products were delivered 3 days after I put my order through. Great customer service.
I am in LOVE with this amazing product…
I am in LOVE with this amazing product line!! Delivery is so quick and the products are truly wonderful! I also love the fact that the ingredients are 100% natural! My skin always feels so nourished after using every product and I am literally GLOWING! I am truly in love!
Natural care for my aging skin
I was gifted some of your Nourish Face Serum and Colloidal Copper Spray mist by a pal who swears they have helped reduce her wrinkles and age spots. As a middle aged woman who is resistant to all this anti-aging pressure, and expensive potions to keep us looking younger, I was well and truly sceptical. However as your products contained absolutely no nasty chemicals I thought what the hell they're here now, I might as well give them a go! I hate being proved wrong but I had to admit to her she was right..in just two weeks of using them both morning and night even I can see and feel the difference in my skin. And the large age spot that was glaring at me each time I looking in the mirror is without doubt fainter. You have a new customer in me for sure! Using your all natural products makes me feel like I am caring for my skin rather than attempting to fight time. And my pal was also right...they smell amazing!
Very consistent great products
Very consistent great products. Shipping to the US was extremely fast
Another order made for my fav skincare…
Another order made for my fav skincare products!! Stevie is very approachable, customer service is amazing! I'm a customer for life 🙏🏾💫
Great products and great service
Great products and great service. I love this brand.
I came across a 5 minute youtube video…
I came across a 5 minute youtube video for a yoga & pigmentation facial. I use your face serum which works so well with the facial & the marks on my nose have really reduced - the serum is gentle & absorbs so well. Love it & the fragrance of your products.
I'm loving the facewash & it makes a great wee present for friends.
As per usual top notch products with…
As per usual top notch products with top notch service.
Products are decent I have purchased…
Products are decent I have purchased from them previously but I have to give 1 stars for delivery and no communications. Product took over a month to arrive I was not giving any update to say there was any sort of delay. When I tried to contact them I did not receive a response from them.
It took a month for my order to come!
It took a month for my order to come!
I had to make contact with the seller in order to find out what was happening with my order - apparently there was some delivery issues with supplier!
Hard to support if only one way!
Delivery and Customer Service
The products are still working wonders...
Delivery took longer than usual as well as getting a reply to my several emails
My queries got sorted at the end when I got in touch via Instagram ...
Amazing products
Amazing products. Worth every penny. Instantly been complimented on my “glowing skin” after using their products. A little goes a long way and super fast delivery. Will not use anything else.
Poor communication and non responsive
I placed an order but didn't realise it was an automatic repeat delivery.
I contacted the email provided and received a response quickly as I needed to stop the subscription and get a refund.
However it wasn't cancelled and I can't seem to stop the subscription or get hold of anyone anymore. It just says the email is not deliverable.
So as a result I'm receiving products I do not want and its still taking money out of my account 🤷♀️
Odradzam
Odradzam, kupiłam sukienkę, która miała zepsuty suwak. Po odesłaniu na własny koszt firma odmówiła zwrotu pieniędzy nie zaproponowali nawet wymiany na nowa.
I've been buying this product and the…
I've been buying this product and the nourish face serum from last year (in lockdown)
It amazing and especially after a full face of make up. I wake with my skin glowing and smell so nice, you want to eat it. (Please don't eat it)
To creator of these amazing products, would be possible to have the face wash in 250ml bottle or bigger? Yes people in my house no longer want to use regular soap. I'm running out of hiding places. Thank you and blessings
Im speechless but at the same time have so much to say...
Thank goodness for Instagram introducing me to Illuminate! I've been searching for an affordable, natural skincare range and after seeing Illuminates page pop up several times I thought, let's try it. I purchased the Ultimate Skincare Package so I can experiment with what works best for me and let me tell you, WOW. I have a very pale complexion with red patches, extremely large pores around my nose, chin and cheeks as well as acne, and my skin has always been an issue, and although I've reduced the frequency of my makeup use, no product has felt nicce on my skin, and since using the products combined my pores, redness and spots have reduced, a number of people have told me my skin has a glow - even when my insomnia has kept me up. The scent of the bath essence and body scurb are next level. There was a slight issue with my order, but the customer service was EXCEPTIONAL, Daniel responded to my email within an hour and resolved it within that time too. I've certainly found a suitable product for me, and recommended to anyone who asks!
Illuminate face wash
Illuminate face wash is my go to every morning. I make sure I am fully stocked so I do not run out. It leaves my skin feeling refreshed and vibrant especially throughout my pregnancy.
Thanks Illuminate for creating such fantastic products!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








