Iceland Anmeldelser 

had home shopping yesterday, driver said freezer stuff was missing i asked why was i not emailed turns out it was the driver as he claimed the original driver phoned in sick!! then pulled out of the tote a mouldy dripping supposedly fresh brocolli gave it straight back to the driver i asked for a refund for the freezer item and brocolli told must ring their customer service line of which i did, what a total waste of time as they could not get through to the store no refund allowed i rang the store several times before someone answered and explained everyhting he was sorry but the powers above took this away from the stores to give refunds!!! i will never shop with iceland again terrible company and their customer service people useless chose wisely people...(update) after many calls and emails finally a refund was given,,but no more shopping with iceland for me..

"WELL DONE" Mustafe , you know who you are, Pathetic! Skipping delivery without any notification, False communication, Refuse assist items to flat due to disabled conditions (not even to lobby or to nearest pathway possible, which is only few steps away from his truck), Hounding a disabled person to walk down quickly for pickup just only 2 minutes after from previous phone call confirmation, Bad attitude and behaviour....etc. just nightmare causing loads of extra workload which is not necessary. On phone, asked able to assist to flat or even to nearest location or not due to disabled condition, was told that he'll have to contact the manager for decisions. Waited for hours and felt suspicious when it's near the end of assigned delivery period. Checked on site for tracking and it appears as skipping my order delivery. No any notification contact or follow-up before any decision been made. If you are really lazy and not want to assist the items just call me back about the situation as a person's responsibility, I will then ask my receptionist to assist me further, is it necessary to skip order without any notify? Also, I've confirmed and copied from the customer service that "In line with our delivery terms, our drivers are required to deliver to your door, but they are not obliged to enter your premises", which means with the very least situation minimal assistance are allowed. After a bunch of unnecessary workload contacts relating to redelivery, Aside from how the redelivery turned up suddenly with no confirmations, how is he possible forcing a disabled person through phone to walk down quickly only 2 minutes after confirming with him that I'm on my way down? Not only refuse to assist, That's far from being impatient! Afterwards is just having bad manners and causing damage to items by throwing when unloading. Such irresponsible and unprofessional person with these kind manners. Never attempt to blame others treating you the same way when you are disabled or being a granny in future. Just fed up of wasting my precious time typing more details that further hurt my mental health. Anyway, consumers either beware of delivery issues when using their delivery service since this is not the first person who caused similar issues. Or Iceland please exam carefully when recruiting people, especially near manchester area, which I think my words hardly go through as tried.

Ordered online and took advantage of the 3 for 2 offers - delivery was 1 hour late ( last week it was 6 hours late )and soaking wet , I noticed the 3 for 2 offers hadn't been honoured- rang customer service ( foreign call centre)only to be fobbed off with some nonsense about mix and match and i hadn't ticked the items amount - i did,i double checked that before placing the order - the pain of repeating my sentences numerous times to this person who obviously had difficulty with English i ended the call with categorically telling her Iceland offer an appalling service and this order was the very last they will be receiving from me. Extremely disappointed so it's back to Asda,Morriston and Waitrose for me .

Placed a order for£105 worth of shopping, £45 of it was not delivered on complaining and looking at my order I found more food that I did not have on my order. rang shop 3 times they put the phone down three times,customer services also tried to get in touch apparently they didn’t answer them either.this is the Nuneaton store the management should be fired will not be using this company again would rather drive to Farmfoods.have rang this shop again to find out where £50 worth of my shopping has gone they cut me off 3 times disgusting.just rang another twice guess what happened.they are now trying to sort my problem out 4 different people have been in touch by e-mail asking for a list of the items missing,the right hand doesn’t know what the left is doing or they are obviously giving me the runaround, I cannot believe the incompetence of this company’s employees.

I have just come out of hospital and am not very mobile.
I want to thank Caleb from the Redruth area for bringing the boxes in and holding up the ones I couldn't reach.
That young man went above and beyond, give him employee of the month and a payrise.
Thank you.

Customer service is dire.....surely customer service managament should fight to want to give timely sound experience and support when things go wrong.

There should be weekly (10 day) targets for addressing complaint cases such as mine, and where there are delays a simple email to customers would save alot of trouble.

Nearly a month for them to send out to me an envelope to return a defected food item for inspection. Was told envelope was sent out over 2 weeks ago, and on 18th informed it would be sent out, however it was confirmed today it has not been processed.

Horrific customer service tried to buy a 3 for 10 myprotein gym meals which I have bought several times. There was a clear sign stating it was a 3 for 10 promotion. At the till after speaking to the manager apparently only 1 of the 5 or 6 different variations was included but clearly the teller or manager didn’t have a clue. No effort to make me happy. Just told that was it so sorry and have a nice day. Useless.

OElms water 6 pack, 2 litre was 2.50. Manager cancelled my order. I rung up,he said its cause of the draught. It now sells 8 bottles 4.00,single,90 p,but not in packs and it cost more.HE LIED. SUTTON IN ASHFIELD STORE. They also charge 1.70 for bagless delivery,so its not free delivery anymore. I cant store single bottles. I could with 6 packs. No more iceland shopping for me,iam disabled,small kitchen. Paying to pack myself into bags too.

Buxton iceland, today i was trying to get in. Working young guy came to the door. Very rudely told me they are shut. I replied "oh I thought it was open till 6pm" very abrupt goes on to say, WE HAVE HAD A FLOOD! like I should of known about it. Fumming

Why is there no zero star rating?
I have been in touch with Iceland in regards to a scam that they are carrying out in Luton. You order you items, they say you qualify for Free Delivery when you spend over a certain amount, you do this, the receipt comes, it states Delivery Free, then when you check there is an add unlisted cost off £3.00 and over on the bill. Beware of tour bill, check your receipt carefully. I didn't and they have scammed over £13 in unstated charges.

Was meant to have a delivery last Thursday it never turned up, rang Customer Service as it had said delivered which was a lie. It’s now Monday and after three calls still waiting for my refund, I’m done now with Iceland, disgusting service.

Just received delivery. Ordered at 3:30pm and got slot for 5pm to 7pm today. I received it at 6pm by Jack the delivery driver who was lovely, kind and patient. I am really impressed with the service and the quality of the groceries I ordered. I received 18 of 18 items without substitution.

I won’t be using Iceland again. I placed an order for next day delivery the following morning between 8-10am. That morning I received a text to say there were operational issues, meaning delays in deliveries but it would be delivered that day.

At midday I rang the customer service line and spoke to a man with a foreign accent who told the there was a 2 hour delay in receiving orders. I had give the order number and was not told anything to suggest at that time that I wouldn’t receive the order.

By 4pm, still no delivery so I rang again. I got through to someone in South Africa who spoke on broken English. She spoke to the local Iceland and told me that they’d said the order had been cancelled by phone by me that morning! I advised that it hadn’t. She really didn’t know what to do after that and I’m not sure she even understood what myself or the people she supposedly spoke to at the local depot told her. I was very concerned about breach of data protection issues and that someone had apparently phoned up and cancelled my order but due to her poor communication skills and lack of English skills, it could have been anything. She just kept saying she didn’t know how it had happened (how did she think I felt?!) She assured me that she’s issued a refund. The whole call was extremely stressful.

I’m very angry; mostly that Iceland aren’t employing competent staff who are English speaking and who understand English. Also, I would like to know who rang up and cancelled my order as no one apart from me knew I’d placed the order and it certainly wasn’t me that cancelled it. I have been using Iceland delivery for many years and they have been superb, but today has given me great cause for concern and I will no longer be a customer.

Disgusting service, can't even count how many times they have sent me EXPIRED food, last order I got was on 22nd and the three loaves of bread were all best before 21st. Hopefully I get my money back.

Shocking service utterly useless second online order hasn't been delivered CANNOCK ICELAND won't be using these clowns again

I am writing to express my frustration with Iceland’s current approach to substitutions on online orders.
When items I have ordered are out of stock, you send substitutes that I do not want. I then have to refuse these items with the driver and afterwards go through the process of claiming a refund. This happens regularly and has become a real inconvenience.
It would be much better if Iceland offered a simple “no substitutions” option when placing an order online, as many other supermarkets already do. Being forced to deal with unwanted items and then chase refunds every time is making online shopping with you unnecessarily difficult.
I have been a regular customer, but the ongoing hassle is now making me seriously consider taking my custom elsewhere.
I would appreciate it if you could look into improving this process, either by introducing a clear no-substitutions preference or by making the refund process automatic when items are returned with the driver.
Not happy customer.

I had 20 pounds in my account and couldn't afford my groceries but found out that Iceland accepted PayPal and it made the stress of not getting my food completely go. I got a slot for Saturday and everything arrived on time and well wrapped with a friendly dleivery driver. Couldn't be happier that I managed to get my shopping and it was a smooth experience thank you

Waited in 2 hours and the order didn’t arrive. Had to call for a refund

Just had a delivery from Iceland.
Where the delivery guy was rude to my daughter and refused to help her bring up the shopping.
His name is Paul and likes being rude to women.
Telling my daughter she better get down and get the shopping while being on his phone to his girlfriend.
Since we've started having our shopping delivered from a different store there is always a problem.
Ive rang and made a complaint and only gave 1 star so I could write this review.
Disgraceful service from iceland

I had a home delivery on Monday evening 17th August I had a pack of 50 slices of ham when I went to use it on Friday i realised it was out of date it said use by the 19th .
I called the store and although they agreed that it was unlikely that we could use all that ham in that short window they still refused to offer me any alternative.
I don't expect it to last for ever but their policy is apparently one and a half days so if your getting a home delivery then you can expect to get everything that's going OUT OF DATE
Well done Iceland you have excelled yourselves