I went to get my children’s ear piercings there twice in 12 months and could not recommend H Samuel enough for the quality of the earrings and the customer service. The young girl who did my daughter’... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had to return a watch that was purchased for me by my wife as a birthday present about 6/7 months ago, but the strap failed and the manufacturers initially refused to replace the watch. All the staf... Se mere
Feeling a bit peeved. I took my ingolsole watch to Worthing Samuels for a battery. Was told it would have to sent away. Paid £35 and after a couple of weeks was told battery could not be fitted as the... Se mere
Virksomheden har svaret
Went to HS Samuel's Worthing to get our Wedding Rings from Tim - he was so helpful it was unbelievable - from style help to information about the metals he knows his stuff & is honest with it too! So... Se mere
Virksomhedsoplysninger
Om H.Samuel - Worthing
Skrevet af virksomheden
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktoplysninger
15-19 Montague Street, BN11 3AX, Worthing, Worthing, Storbritannien
- 01903235521
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Jane was wonderful
Jane was wonderful, she fixed my watch perfectly. It didn’t take much time.
Trusted ear piercing
I went to get my children’s ear piercings there twice in 12 months and could not recommend H Samuel enough for the quality of the earrings and the customer service. The young girl who did my daughter’s ear piercing was so friendly and made the experience for my daughter worthwhile. Would definitely recommend H Samuel.
I had to return a watch that was…
I had to return a watch that was purchased for me by my wife as a birthday present about 6/7 months ago, but the strap failed and the manufacturers initially refused to replace the watch. All the staff at the Worthing branch went above and beyond to ensure the manufacturers eventually agreed to replace the watch. My wife and I are extremely grateful to the staff for all their efforts.
Tim's a legend at H Samuel Worthing
Tim's a legend... I've been into store this afternoon to have my watch strap adjusted... it's a watch that my boys bought me this month for my birthday, so not from H Samuel. No worries, Tim was on the tools as we shared stories from life and our careers. Fantastic CX and we'll be back soon.
Yesterday 20th of February I went into…
Yesterday 20th of February I went into H Samuel Worthing to have my watch calibrated and was served by the manager Tim.
He done an excellent job and is a credit to the store for his knowledge and helpfulness.
A big thank you Tim.
Svar kan have AI-indholdLæs mere
One star is too generous
One star is too generous. Went to the Worthing shop at 4:45 looking to purchase a watch I had looked at in there the previous week. All the shutters were down and the front halfway, when their website says they close at 5! I had to crawl under the front shutter only to be shooed away by the rude and dismissive manager. Went to another jewellers and although they was close to closing they welcomed me in. Will never be coming g to a Samuel’s shop again.

Besvarelse fra H.Samuel - Worthing
When to h Samuel to buy a watch manager…watch
Went to h Samuel to buy a watch manager said I am closing at 4.45 when they close at 5 he was rude and said what do you want I already went in at 4pm got the watch went back at 4.45 went to pay the card machine was not working he said I don't get paid after 5 pm and never got the watch thay said come back tomorrow we open at 11 he is a horrible old man who should give his job to someone who wants to work to do that to a disability person is disgusting and should lose his job if you are in the shop before it closing thay must serve you a couple was in the shop and came out at 5.10 DON'T BUY THERE WAST OF TIME I WILL NEVER SHOP AT H SAMUEL AGAIN

Besvarelse fra H.Samuel - Worthing
Terrible service
Went to Worthing branch 3 weeks ago, and my wife saw a sapphire ring she wanted. Manager said they didn't have her size in stock, but to come back on Sunday and they would have correct one.
Paid for ring and gave phone and email addresses.
Went back on Sunday to be told order was cancelled, after we had driven 12 miles to get there. There hadn't bothered to contact us to say it was cancelled.
'Assistant' said she could send the ring they had to be resized, at no cost, to which we agree.
2 weeks later we had email saying it was ready in shop.
Went to store, another 12 miles, only to be told that it wasn't in yet!
Now thoroughly fed up with them. Asked for a refund, but told they couldn't give me one, I would have to come back, AGAIN, and see the manager.
Have never encountered such an unprofessional company.
Will never go in any Samuels shop again.

Besvarelse fra H.Samuel - Worthing
Awful experience online!
Awful experience online. I tried to order a necklace 6/7 times only to go to a dead Web page.
Found this incredibly frustrating. Switched device and there was no issue

Besvarelse fra H.Samuel - Worthing
Not worth the money
Just the most awful customer service (Worthing). My diamond fell out of me engagement ring & was lost, took into Worthing Store & it took over 30 minutes for two staff to work out the system to get it sent away. I received two text messages with totally different reference numbers so didn't know which one was correct. They only gave me the quote verbally at first so had to request in writing as needed it for the insurance company. The quote arrived slating the design of the ring, said the settings were not correct to hold stones securely & the quote to repair was £400 more than the original ring cost. I queried the wording of the quote & the branch manager (who comes with added attitude) told me that and I quote "the repair shop don't know this type of setting - I have 31 years experience - they can only choose from the system certain things to add to a quote' I requested on 22 September my ring be returned to me for a second opinion. I chased this up on 2nd October - where I was accused of lying (said that I hadn't been into shop to cancel - until I described the sales assistant). I then received a phone call from the unhelpful branch manger who wanted to know how I had found an expert to repair this type of ring! (none of his business) & he could 'knock' off £300 from the quote - not sure he comprehended it wasn't about the cost. I received a text message on 5th October to say my ring was ready for collection - went into store no such thing 'system error' apparently. Finally returned my ring on 7 October - 6 weeks! I took the ring into an independent jewellery shop & what a difference - repair is half the cost & couldn't have been more helpful. Despite raising a complaint over the whole sorry episode & request 6 times for a senior manager to contact me - still waiting. Would never shop here again.

Besvarelse fra H.Samuel - Worthing
Thank you Becky and Tim wouldn't trust…
Thank you Becky and Tim wouldn't trust anyone else with my watch repairs. H Samuel's in Worthing are great and good customer service always.
The manger of Worthing West Sussex…
The manger of Worthing West Sussex branch Tim was the best manger I’ve ever come across very very helpful and got things done for me I was desperate for my rings to be sorted he sorted it in no time at all . I recommend H SAMELS of Worthing to anyone and thanks again for everything Gary watts

Besvarelse fra H.Samuel - Worthing
I bought some earrings for my…
I bought some earrings for my granddaughter the service was excellent I also entered a raffle and won second prize

Besvarelse fra H.Samuel - Worthing
Well done, Becky!
We wanted a reasonably priced watch for my wife for everyday use. Becky helped us to choose the right one - courteous, professional all the way through. We would certainly shop again at H Samuel Worthing!

Besvarelse fra H.Samuel - Worthing
Went into H Samual Worthing and was…
Went into H Samual Worthing and was greeted and helped very kindly by Jayne who offered excellent help with a watch and was very friendly. Couldn’t of asked for a better service, quick and reliable with a great staff member in Jayne.
Excellent Service
I would like thank Tim for his help which went above and beyond - my partner purchased me an eternity ring for our 10 year anniversary which was on 27th May. Unfortunately it was the wrong size, however, Tim after ringing around various stores managed to locate the correct size and arranged for it to be delivered overnight, so that I had the ring in time for our anniversary. I am still so thrilled and delighted with the help and service I received, thank you so much, Tracie
Went to fix my necklace o 04/04/2023…
Went to fix my necklace o 04/04/2023 and my experience was amazing, I felt very well treated, and the service was amazing.
Thanks Tim for the amazing work and for being very professional. I hope you should teach some people the meaning of deal with people. Great for you as a Human being and good for the company reputation.
Went to HS Samuel's Worthing to get our…
Went to HS Samuel's Worthing to get our Wedding Rings from Tim - he was so helpful it was unbelievable - from style help to information about the metals he knows his stuff & is honest with it too! So wedding rings now purchased I went in to get Bridesmaid bracelets and Tim was excellent at helping pick out the right type & at a great cost! Thanks Tim for all your help & I am sure we will see you again soon! Kerry & Graham
Feeling a bit peeved
Feeling a bit peeved. I took my ingolsole watch to Worthing Samuels for a battery. Was told it would have to sent away. Paid £35 and after a couple of weeks was told battery could not be fitted as the model was no longer made.Ref:R-13197768-C2BO. After picking the watch up I took it to another watch repairer. Took 10 minutes to fit a new battery. Now it’s working fine.

Besvarelse fra H.Samuel - Worthing
Had great service from Tim and the team…
Had great service from Tim and the team at the Worthing branch. Bought some earrings for Xmas for my wife which subsequently broke. Returned them quibble free with a new pair arriving in less than 24 hours . Thank you
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