My engagement ring is designed through Samuels Bournemouth and I’ve since bought my wedding ring from here. Joanne has been exceptionally helpful and assisted with ensuring my ring arrived on time and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased a watch today at the Bournemouth Town centre store. Fantastic customer service by a lovely lady called Steph. She was very helpful, cheerful and made my purchase very easy. It’s rare to get... Se mere
Virksomheden har svaret
I went to the shop on the Monday morning the 26th Of Feb 2024 and asked if they could take a couple of clips off of my watch The two ladies that were there were super rude and they took the pro... Se mere
Virksomheden har svaret
The lady in the bournemouth store today (L)- (7th march 2024) was very helpful thankyou so much , we finally decided tonight :)
Virksomhedsoplysninger
Om H.Samuel - Bournemouth
Skrevet af virksomheden
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktoplysninger
22-28 Commercial Road, BH2 5LP, Bournemouth, Bournemouth, Storbritannien
- 01202587667
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Engagement and wedding ring purchase
My engagement ring is designed through Samuels Bournemouth and I’ve since bought my wedding ring from here. Joanne has been exceptionally helpful and assisted with ensuring my ring arrived on time and took the time and care to reassure me and call as soon as my order was in- as we are on a short timescale. I am extremely grateful for her help and for going above and beyond.
Svar kan have AI-indholdLæs mere
DONT USE!
DONT USE!!
Bought a £600 gold chain snapped 5 times in 9months and the shop refuses to help. Poor quality and bad service. Wouldn’t ever go back there.

Besvarelse fra H.Samuel - Bournemouth
Had my daughter necklace repaired that…
Had my daughter necklace repaired that I had only brought a year before for her 30th.. a white gold heart. The lady said it would be ready on 28th Nov. Never heard so after a couple more days I called them. They said they would ring the repair company and ring me back that day, no return call.
I called again and a lovely girl called Hannah said she would find out and ask the manager. They manager called me and said it was held up at quality control. She said I had to appreciate they were busy...appreciate even though I'm the customer and paying £65 for 1 link repair.
Collected a few days later.. no warm hello from the manager. I also asked did they have any 18ct gold ring's as my husband wanted to buy me one. The manager said no we have to order in, no follow up on this enquiry just walked away.
I purchased a man's watch when I took this repair in. The manager needs customer service training. Not to be so hostile and rude. Sorry to say won't be back. Make Hannah the manager.

Besvarelse fra H.Samuel - Bournemouth
Christmas
Was so easy to find after putting in the surch box and felt safe paying
Amazing
Good experience and always order from here and have no problems
The lady in the bournemouth store today…
The lady in the bournemouth store today (L)- (7th march 2024) was very helpful thankyou so much , we finally decided tonight :)
Disgusting service
I went to the shop on the Monday morning the 26th Of Feb 2024 and asked if they could take a couple of clips off of my watch
The two ladies that were there were super rude and they took the protective film off the watch face that I left on there as it’s a present
Also payed 20£ to get two clips removed and on the bill it says „ repairs“
I ell it deffently wasn’t a repair !!!!
Rue service and the feeling of getting ripped off has left me leaving the shop feeling frustrated and sad
Disgusting service
I would not recommend !!!

Besvarelse fra H.Samuel - Bournemouth
Great customer service
Purchased a watch today at the Bournemouth Town centre store. Fantastic customer service by a lovely lady called Steph. She was very helpful, cheerful and made my purchase very easy. It’s rare to get such great customer service in todays world.

Besvarelse fra H.Samuel - Bournemouth
Very helpful staff!
Watch battery
My watch battery failed recently after only being replaced by H Samuel in Aylesbury at Christmas. I went to the H Samuel store in Bournemouth, the Sales Assistant asked for my receipt which was on my phone and replaced the battery free of charge. Great customer service and very friendly & efficient Sales Assistant.
Sales assistant was patient
Sales assistant was patient, very knowledgeable and went the extra mile. Well done!
Gina was very helpful and understood my…
Gina was very helpful and understood my requirements.
It was carried out ahead of estimated time as well.
Helpful and efficient.
Had an absolutely amazing experience…
Had an absolutely amazing experience with H Samuel. The staff were fantastic and helpful. I bought a beautiful engagement ring for my girlfriend who is back from Canada. The Bournemouth store is a must if you want a friendly, helpful experience.
Bad customer service
Rude staff on both occasions that I went to the shop. Very unhelpful and didn’t seem to care or want to be there I won’t be going back again in the future.
Very pleasant and helpful assistant.
Wedding Rings
Ordered wedding rings but this store did not do the sizes required. The store did their best to try and get what we wanted. Unfortunately, it turned out they couldn't do mine, but got my partner's and gave us a discount for the inconvenience. Very satisfied customers.
Very friendly and helpful
Very friendly and helpful came away with exactly what I was looking for.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







