I had been dithering over buying this watch for a couple of years. I finally took the plunge. Happy enough with the watch so far but the lady at the store made an absolute mess of my guarantee c... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought an Olivia burton bracelet and was absolutely made up with the woman I dealt with, she was brilliant but was just let down with the fact that the item I had wasn’t in store to see in person whic... Se mere
I’d like to say a massive thankyou to the staff at the Birkenhead H Samuel’s. Especially the young lady that took my details about a month ago I think it was Emma or Emily. Today Lisa rang me and... Se mere
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Virksomheden har svaret
Virksomhedsoplysninger
Om H.Samuel - Birkenhead
Skrevet af virksomheden
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktoplysninger
2 St Johns Square, CH41 2XU, Birkenhead, Birkenhead, Storbritannien
- 01516474286
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Massive thankyou
I’d like to say a massive thankyou to the staff at the Birkenhead H Samuel’s. Especially the young lady that took my details about a month ago I think it was Emma or Emily. Today Lisa rang me and oh my days I was totally ecstatic when Lisa said that a back to the future Casio watch was in stock. Absolutely amazing service. There were some glitches with the H Samuel’s website but Lisa persevered and honestly she was fantastic as I was on edge and didn’t want to lose the watch as it was for my twin nephews, I already had one and was desperate for a second one. And as luck would have it we are flying over to see them this weekend. I wasn’t having a great start to the day as my boiler was leaking but this certainly cheered me up.
A massive thankyou for the great customer service provided by Lisa.
All the best to all the staff over the Christmas period and the new year
Lots of love
A very pleased customer
Mrs S Awais
Bad in store experience great online experience
After visiting the Birkenhead store we decided to make our purchase online as the lady who was helping is in the end turned out to be very rude.
I was with my mum as we were shopping for my daughter’s 1st birthday gift and she just happened to mentioned another store. With that she snatched the bracelets I was holding out of my hand and slammed them down back into the cupboard and told us to just come back when we can make up our mind. I will never be returning to that store again.
The lady in question looked to have a chipped tooth and maybe needs a little training in customer service.
Debbie and all the staff are so helpful!
Debbie pierced my daughters cartilage yesterday and we can’t recommend her enough! She was professional, knowledgable and very reassuring. We were so happy with the service and will definitely return. Thank you!
Polite and friendly staff
Polite and friendly staff. Very helpful.This is my 2nd review. Very impressed with customer care.
Amazing customer service
Friendly, professional and committed to excellent customer service.
I brought my watch in for repair mid July and accepted the quote immediately. It became an ongoing saga and sat with the workshop unti late October, despite Helen and the team chasing it several times. At this point Helen called me, apologised for the delay and informed me that I would not be paying the costs as it had taken so long. This shocked me to begin with.
On following up early November, there was a note on the system from the workshop to say that the cost for repair to my watch had now more than doubled and did I still want to proceed (4 months later!).
Helen again reassured me and stuck to her word, continued to chase the repair and I received my watch back yesterday and the cost was covered by their branch.
This is customer service at its absolute best. If I could give a 15/5 star rating I would.
Helen and the staff were all lovely to deal with and dealt with the situation very professionally and courteously.
Had they not been so amazing, I would have complained regarding the length of time and then after 4 months, the sudden dramatic change in quote, which is extremely unprofessional. This cost, in my opinion, should not have been the responsibility of the branch, but rather of head office.
I am highly impressed by the service I've received and I can only say thank you.
Very helpful friendly service from…
Very helpful friendly service from Debbie today
Had my ears pierced there today
Had my ears pierced there today. I was terrified due to mental health issues. Both Lisa and Helen looked after me very well.
Great service
Just been served by 2 very helpful ladies, more than willing to help me and very patient xx
Very easy and straight forward purchase.
We called at Samuel
We called at Samuel, in Birkenhead to collect a ring we had been resized for my mother. The ring was very sentimental as my father had purchased it in New Zealand, and my father passed away a year ago. My mother was very emotional but the staff in the store were just absolutely amazing, when i explained why they were very sympatric and just very considerate.
My brother and I made a purchase each as it is a lovely store, but we like to go to the store due to the staff, I don't know everyone's name but 2 of the ladies wore glasses and there were some younger staff there as well. All of the staff are very kind, helpful, polite and very professional and I hope you let them know of my comments, I have to go back there later this week to collect the ring I ordered. Looking forward to seeing them.
Svar kan have AI-indholdLæs mere
Been to the birkenhead store this…
Been to the birkenhead store this morning been there looking for another watch for myself took it home again but already got 103 now got service today by staff debbie other day by manager helen just love going in buying watchers all staff always smiling. And store always clean/ tidy lovely see happy face when go in

Besvarelse fra H.Samuel - Birkenhead
Lovely lady helped us size up for our wedding rings today
Felt no pressure but friendly helpful lady assisted us size up and try on wedding rings

Besvarelse fra H.Samuel - Birkenhead
Excellent customer service
My husband purchased a white gold wedding ring and a platinum engagement ring for me approx 18 months ago. The wedding ring began to turn back to yellow gold quite quickly, due to wearing two very different metals on the same finger (did not know this at the time). The wedding ring split where it had been resized and my husband contacted the store, not expecting much joy. Not only did the store repair the ring, but rhodium dipped it. It is literally as new. The staff are super friendly and helpful. I am over the moon with both the initial and after service. 5 stars.

Besvarelse fra H.Samuel - Birkenhead
The ladies in the Birkenhead store…
The ladies in the Birkenhead store where super helpful very polite not pushy like some other jewellery shops I have been in and helped me with a problem that I had and sorted it out straight away will be going back to this store in future when I want.to buy again
H.Samuel - Birkenhead Store Excellent service and choice staff were…
Excellent service and choice staff were brilliant 👏 big help in helping me choose the perfect anniversary gift for my husband.
Seiko Prospex
I had been dithering over buying this watch for a couple of years. I finally took the plunge.
Happy enough with the watch so far but the lady at the store made an absolute mess of my guarantee card when she stamped it. I know it shouldn't be an issue but what I had hoped would be a perfect purchase was spoiled somewhat.
The reason I went to a proper store and not messing about with online sites was so everything would be perfect. Oh well, can't have everything I suppose.
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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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