Ich schreibe hier, um ältere Knaben (wie ich einer bin) zu ermutigen, von der lebenswichtigen Ressource "sexuelle Befriedigung" weiterhin zu profitieren. Auch wenn da niemand mehr ist, der mitmacht.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not ready for pills, but having a little difficulty getting it hard sometimes? This device by Hot Octopuss is by far the best product to get you rock hard and ready for the next step in your evening w... Se mere
Virksomheden har svaret
Great customer service, commitment to customer satisfaction with the products they provide. They truly want their customers to enjoy their products and furthermore go above and beyond to provi... Se mere
Virksomheden har svaret
Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and coope... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Hot Octopuss
Skrevet af virksomheden
We are in the business of making people feel good.
We design and build sex toys with scientific innovation and cutting edge technology. We do things differently. And that’s why we’ve taken sex toys back to the drawing board, to develop them using real people, some serious science and dare we say, ingenious designs.
We are passionately inclusive and celebrate diversity, actively working to break down stigmas around all forms of consensual sexual expression.
We believe every body has the right to sexual pleasure. So whether you’re cis, trans, non-binary, have limited mobility or are older, you’ll find a Hot Octopuss sex toy that’s perfect for you.
- Discreet shipping
- 1 year warranty
- Exchanges and returns
- We respect your privacy
- Secure payments
Kontaktoplysninger
Larch House, Parkmead Business Park, PO7 6XP, Denmead, Hampshire, Storbritannien
- customer.support@hotoctopuss.com
- www.hotoctopuss.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very positive customer service experience.
Product arrived with a faulty-operating mechanism. Customer support responded very quickly, trying to troubleshoot the problem before replacing the unit. Prompt, courteous service.
29. marts 2025
Besvarelse fra Hot Octopuss
We appreciate your feedback and are glad our customer support team promptly assisted you with the faulty mechanism and offered courteous service. We are happy to hear that we could resolve the issue.
Besvarelse fra Hot Octopuss
Hi,
Thank you for your review. Great to hear you found shopping with us such an easy experience. If you have any questions, or need any help with your purchases please email us at customer.support@hotoctopuss.com and we will be happy to help.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Great customer service
When my item stopped working properly, the Customer service was very quick to help me and solve the issue.
Thank you to Cheryl for her courtesy and diligence.
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
We're happy to hear that our customer service quickly resolved the issue you experienced. We appreciate your kind words and are grateful for your feedback regarding the support you received.
Amazing Customer Service
I had some issues with the remote for my unit so I contacted customer service and they were great! Cheryl was very nice and helped me right away with suggestions to fix it and when that didn’t work they quickly shipped out a replacement for me. Overall amazing customer service.
19. maj 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
We're happy to hear that our customer service was able to help resolve the remote issue. We appreciate your feedback and are glad you had an amazing experience!
Excellent customer service
Customer service (Aura) was able to speedily resolve the initial issues I had so very pleased.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
Thank you for your review. I am sorry you had to contact customer service but I am very glad Aura was able to help.
We appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support
Didn't really work!!!
18. april 2025
Besvarelse fra Hot Octopuss
Hi,
Thank you for your review. I am sorry you are struggling with your PULSE DUO 4. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Cheryl was very helpful in resolving a…
Cheryl was very helpful in resolving a problem with my Duo remote. Thank you.
21. marts 2025
Besvarelse fra Hot Octopuss
We're happy to hear that the remote issue was resolved with assistance. We appreciate you taking the time to share your positive experience with us.
Service is not an afterthought!
Lots of toy manufacturers create products as "novelty only" with little to no backing. If it breaks- oh well, no warranty for you, and I messaged support with this expectation. Hotoctopuss was completely different, and Aura followed up several times to ensure my satisfaction, to my complete surprise. When the first replacement part sent did not fix the issue, the whole product was replaced after a bit of thoughtful troubleshooting, no fuss, no hassle. Could not be happier and I WILL be purchasing again (something else, obviously, because I got what I paid for)! This is how I want to treat my intimate moments - as something to be taken seriously, and I feel like this company has a role to play in that going forward.
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
We're happy to hear that Aura ensured your satisfaction. We appreciate you sharing your experience with our product and support. It's great to know the replacement process was smooth and hassle-free. We value your intention to purchase from us again!
Besvarelse fra Hot Octopuss
Hi Thomas,
Thank you for your review. I am sorry you have found the DUO 4 is too big. We provide all the measurements (and weight) of our toys, on the product pages, but I understand it isn't always easy to imagine what these will be like in real life.
However, we do offer a 45 day satisfaction exchange policy on Hot Octopuss products purchased from our website. I have sent you an email from customer.support@hotoctopuss.com, so we can try to find a solution to this for you, either with some useful advice or perhaps looking at a different product that might suit you better.
Please check your junk mail for our contact. I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
One of the Best male vibrators out there
This is probably the best adult toys out there. I would rate this toy a 10 out of 5 stars. Trust me your orgasim will be a 10. Great for edging or slowly building up the turn on the turbo mode and you will be on the ceiling.
6. april 2025
Besvarelse fra Hot Octopuss
We're happy to hear that you had such a fantastic experience! It's great to know our product exceeded your expectations and provided immense satisfaction. Thank you for sharing your positive feedback!
Very Unhappy
It doesn't hold a charge, making it useless. This is not my first purchase, but it is my most disappointing.
UPDATE: Customer Service contacted me. They were most courteous and helpful. By following their recommendations, my unit proved not to be defective. Thank you for your kind assistance!
5. marts 2025
Besvarelse fra Hot Octopuss
***Edited Reply***
Hi Joe,
Thank you for amending your review. I am very glad we were able to work together and resolve this for you. I am sorry again for the confusion around charging, I will keep campaigning with management to get the instructions updated.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support.
***Original Reply***
Hi Joe,
Thank you for your review. I am sorry you are having trouble with the charge on your SOLO Essential. We do offer a 12 month warranty on our products but I can't see any contact from you regarding this. I apologise if our warranty procedure wasn't made clear.
I have sent you an email from our customer support account, so we can troubleshoot and resolve this for you. Please check your junk mail for our contact.
I look forward to your reply.
Cheryl, Hot Octopuss Customer Support.
Great customer service
I recently made a purchase from Hot Octopuss and not long after I received it, it broke. I posted a review stating my disappointment, and Cheryl reached out to me immediately to rectify the situation. She was apologetic, responsive and made sure to send a replacement out to me right away. Bad things happen. Products don't always function right. Great customer service makes it all BETTER! Thanks to Cheryl, I am a happy customer. :)
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
Hi Kathy,
Thank you for leaving a new review. I am very glad we were able to work together and resolve this for you. We work hard to make sure our service is good, and it is great to hear when people have a positive experience.
We really appreciate your recommendation.
Cheryl, Hot Octopuss Customer Support.
I had some issues with my product
I had some issues with my product. Aura with customer service helped with trying to trouble shoot the problem and regularly checking back to make sure things were working out but when that didn’t work Aura was very helpful and quick in getting a replacement to me
18. april 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
We appreciate you sharing your experience. We're happy to hear that our team was helpful in troubleshooting and providing a swift replacement. Thank you for your positive feedback!
I don't like it when sites show "Sold…
I don't like it when sites show "Sold Out" on an item at the top/front of a product list. Don't have the first thing you show me be something that I can't purchase. If you want/need to keep it up for link purposes, then please move it to the back of the list. Starting off with disappointment is not the most customer-friendly way to welcome someone to your site
Other than this, I think the site is well designed and easy to use. It looks professional and shows that pride is taken in presenting the company and it's products in a thought-out manner. Products are given good descriptions with tabs for those that want more granular details. I feel that the site provides answers to questions before a customer might have them, which encourages and makes the customer feel welcome to make a purchase.
23. marts 2025
Besvarelse fra Hot Octopuss
We appreciate your feedback. We understand your frustration with seeing "Sold Out" items at the top of the product list. We'll consider moving them to the back. We're glad you find the site well-designed, easy to use, and professional, with good product descriptions. Thanks for your time.
Works as described
Works as described. This is the second I've purchased because the battery quit on the first after about 18 months. I'll buy another when this one eventually dies.
23. marts 2025
Besvarelse fra Hot Octopuss
We appreciate you sharing your experience! We're glad it works as expected. We regret to hear about the battery life of your previous purchase and appreciate your continued support.
It’s a really great tool
It’s a really great tool, finishes me off with uncompromising efficiency
Not so effective as a couple tool but great for me we are both happy to use it
16. marts 2025
Besvarelse fra Hot Octopuss
We're happy to hear that the tool works effectively for you! We appreciate your feedback regarding its use as a couple, and we are glad you both enjoy it.
This is great company that values its…
This is great company that values its customers great service.
18. februar 2025
Besvarelse fra Hot Octopuss
We're happy to hear that you had a great experience with our service. We value your feedback and appreciate your recognition.
Prompt delivery / support - near miss for five stars
Prompt delivery and support - I much appreciated Cheryls help.
I would have given the full five stars but unfortunately the Pulse Solo Lux does not work for me - I believe due to my age and illness - so I did not enjoy the full benefit.
18. februar 2025
Besvarelse fra Hot Octopuss
Thank you for your review. I am sorry you had to contact customer service but I am very glad Cheryl was able to help.
We appreciate your recommendation.
Toni, Hot Octopuss Customer Support
Arrived on time still wrong
Arrived on time. However, it is the incorrect charger. While it says it works with the toy, it doesn’t fit and won’t charge
16. marts 2025
Besvarelse fra Hot Octopuss
Hi Boyd,
Thank you for your review. I have checked our system and I can see you purchased just a charging cable. There are two types of cable for the SOLO Essential (depending on how old your product is), and as clearly stated on the product page, you need to " check the image, and if it doesn't match the cable you are replacing, please try our other pin style charging cable."
I can't see any contact from yourself about this issue, but we would be happy to send the other style of cable. If you would like us to do this, please email me at customer.support@hotoctopuss.com (FAO Cheryl) and I will be happy to help.
I look forward to hearing from you.
Cheryl, Hot Octopuss Customer Support
Aura got a replacement octapus…
Aura got a replacement octapus delivered in very short order
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Hot Octopuss
We are happy to hear that the replacement arrived quickly! We appreciate you taking the time to share your experience with us.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.