Honda UK Anmeldelser 

I decided to trade in my Honda jazz for a new march plate at the Honda Dunfermline showroom. The process with the salesman was stressful and unclear. I got a quote that I was later told wasn’t correct ( after the handover of my vehicle) and I had terrible customer service. Currently still waiting on my cash back after 5 working days and no sign of the money. I have complained to the showroom and Honda directly. I had used Honda for years without any complaints but won’t go back again as I’ve completely lost trust in them but now stick with a five year service plan with them I didn’t know I’d paid £799 for. No petrol put in the new car either but was charged for this too. Told my minor damage was included but now told it’s not. ( though my quote says it is) Totally incompetent and misleading.

Poor Communication - Poor Timeframe Setting - Poor Customer Service
I booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.

Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option.

When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.

I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.

I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.

I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.

Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....

Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.

Terrible dealership with terrible communication.

Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.

THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.

I told them this, and frankly they couldn't care.

I purchased a Honda Jazz in June 2022. I took out a five year service plan. Last June when I had it serviced they said that the plan had expired so now I pay £27 per month for another service plan. I have been getting noises when I apply my brakes and am concerned that the pads are worn down. I went to Honda Brindley at Cannock to be told they would only check if I paid £180 for a full diagnostic check or £45 for a winter check. I had a winter check last 24th October 2025 because of a tyre problem. It is daylight robbery. I am prepared to pay for any repairs but to also pay £45 or £180 in addition is wrong. I am cancelling the service agreement and would not touch Honda again with a barge pole.

The rear seat belt retractor has completely rusted on my Honda hrv, which is less than 10 years old. Trying to source a used replacement has proved impossible because it appears that this is a regular problem on these cars. How can a rear seat belt last less than 10 years when there has been no accident? They should have been recalled. It will now cost hundreds of pounds to replace. I have purchased and driven honda cars for over 20 years but this will be my last one.

Deeply disappointed in @HondaUK. Our 2014 Jazz (only 54k miles) is suffering from significant paint flaking on the A-pillars and tailgate—a known issue with the Alabaster Silver finish. Despite having the original windscreen and no history of accidents, Honda has rejected our request for a goodwill repair of £540 (Ref: CC-1451776).
​We expected better durability and customer care from a brand that prides itself on quality. Has anyone else dealt with Honda refusing to acknowledge this paint defect? #HondaJazz #HondaUK #BadService #AlabasterSilver

Bought a new Honda Jazz back in 2015 (White) and the paint started to come off around the six year mark. Never had this issue before with any other manufacture but was confident Honda UK would put it right? How wrong was I, Honda UK not interested whatsoever! Will never buy Honda again!!!

Thank you Craig at Bassett Honda Swansea for taking such good care of us when getting my new motability omoda

For context, this relates to a new Honda Civic Advance purchased (from new) in August 2023. This review/feedback does not relate to the dealership who I purchased the car from but to Honda UK's Customer Service in dealing with an issue that I consider to be manufacturing/finishing (build quality) defect to the paintwork to my car that should be covered by the 3 year warranty that came with the car. Only it isn't.....

In essence, some bird lime (poo) that landed on the hatchback boot lid of my car has eaten through the exterior lacquer and paint finish, exposing the underlying bodywork.

When raised with Honda UK's Customer Service team, they advised me to go to my local Honda dealer for them to resolve. I did so but my local dealer simply directed me back to Honda UK Customer Service. After several rounds of phone calls and frustrating slow email ping-pong between me, Honda UK and the local dealer, Honda UK have completely washed their hands of this matter, stating that damage caused by bird lime is specifically excluded for the 3 year warranty and that I need to cover the cost of the bodyshop repair myself; after sourcing three quotes this is averaging out at around £550! Bottom line, my problem to resolve.

My dissatisfaction is therefore twofold. Firstly, I must seriously question Honda's manufacturing, finishing and quality control processes of their production line if a simple blob of bird poo can result in this much damage - with Honda UK then simply denying (refusing) to accept any culpability or liability.

Secondly, Honda UK's Customer Service process and general workflow is just awful; it is unnecessarily slow, clunky prolonged and completely lacking in customer focus and empathy, despite their assertions to the contrary. No one seems to want to take ownership of anything and the customer is passed to the local dealership and vice versa.

This whole sorry experience is seriously making me think twice about buying a new car from Honda when the time comes in a few years time.

Really poor service from Honda.

I would be pleased to further discuss this review with Honda privately, should they wish to reach out.

Donna handled all I could hope for.
All done at the highest level

absolutely fantastic service and reliable no hassle
big thanks to marktapscot for all his help

I bought a new Honda Motorcycle from Youles Honda in Manchester UK. They are a Honda Approved dealer. My experience with them has been awful, they seem to be incompetent and un trustworthy. I have asked Honda UK to intervene but they just say their dealers are independent of them and will take no action.

They designed the 1.0L Civic Engine with a wet belt which quite literally destroys itself and is completely unreliable! They are not taking ownership and will not even support customers in the slightest when it comes to repairs for a mistake they made! Quoted me 10k to repair an engine when the car is worth around 6k... Like why would I invest more into this?? Completely lost my trust and leaves me in disbelief and I will always advise people to STAY AWAY FROM HONDA! THEY CAN NOT BE TRUSTED!

Very good salesman credit to the company

I bought a new eNY1 in September 2024 and the range was poor from day one only achieving 150 miles. I took it to Virtu Honda Stockton to have a software update which was to do with extending the range. They had the car for 4 months yes 4 months trying to repair the car as the update killed the car. On complaining to Honda Uk they simply said the car was fixed so get on with it. They advised me the 4 months was a reasonable time to repair the car and I was not entitled to any redress. The told me to contact the motor ombudsman only for the ombudsman to inform me Honda Uk are not affiliated to their scheme. I must add that I am now happy with car and whilst never achieving the 260 miles they advertise it does now achieve maximum 200 miles. As stated in other customers reviews the service received from Honda was awful and they simply washed their hands of it from day one and at times were unhelpful and even ignorant. Without doubt the worst service I have ever experienced.

Having purchased a brand new Honda Cbr600rr in June I was confident in my choice with a Honda 6 years warranty and their renowned reputation for quality. After 173miles Having seen on a forum concerns regarding oil consumption I checked mine and added 450ml I then called the dealers and let them know. At 500 miles the bike had gone through 800ml of oil. I called the dealer and they said bring it in and we will do the 1st service and check it over.
They carried out the service and asked me to do a further 500 miles and not to top the oil up then return the bike back to them which I did they inspected the motorcycle and topped the oil up they added 750ml of oil. Since then I have emailed Honda and they basically say contract your dealer on asking Honda to escalate this problem to a higher level they again respond by saying contact your dealer. In total up to now the motorcycle has used 1900ml of oil in 1199miles. I have asked Honda for a full refund they said contact your dealer your sales contract is with them. It appears Honda are not interested in customer service or care anymore.

I contacted Honda before I wrote this review. What a waste of time. I'd recently purchased a used ENY1. I tried to get some information direct from Honda regarding various issues I had with the car hit a brick wall every time no help quite rude not interested. When I made my complaint to them verbally I had to prove I own the car with my V5 which I thought was odd just for them to apologise and suggested I go back to the totally incompetent Honda dealership the car was purchased from. The car was sent out to me needing a service 4 updates and the automatic handbrake not working correctly this is my first time of owning a Honda can't see me having another one. On balance the car is good with the exception of a couple of irritating quirks but most modern cars have these over the top warnings. I would rate lower than 1 star if I could for Honda UK and equally the Vertu Honda dealerships, basically you're on your own once you bought it.

A week ago, I became the proud owner of a brand new Honda Civic Advance vehicle. The dealership who handled the sale were exceptional, so this review is not related to the buying experience, but the vehicle itself.

I was disappointed to learn that Honda had scrimped on several functions in the car, which having spent almost £40k, you would think would be included as standard such as:
Front passenger seat - no height adjustment. Maybe Honda thinks all UK passengers are 6ft tall, hence no need for seat height adjustment?

Vehicle does not lock automatically when walking away - this function is available in USA for the Civic, so why not in the UK?

Vehicle does not automatically lock all doors when driving off - - this function is available in USA for the Civic, so why not in the UK?

Vehicle warns you of changes in road speed limit, but does not warn you of any upcoming speed cameras

No memory seats for up to 2No drivers

No wireless Android Auto - although I understand this function is available on this model and can only be switched on via hidden settings not accessible to the general user (why?)

The above, in my opinion, are some of the main features which Honda should have incorporated as standard for a vehicle of this cost, with the option of either turning the functions on or off left with the user.

It's not a question of UK regulations not allowing the above to be incorporated in a vehicle (my previous cheaper vehicle, Mazda 6, had all of the above included as standard), but I think it's Honda being greedy and placing profits over quality/quantity.

What's more irritating is that, most (if not all) of the above functions come as standard for the US market for the same make/model of vehicle - why????

Great experience at Honda Lincoln. Leanne,Chris and Nish were welcoming,helpful and understanding of my requirements buying a new car. A reassuring experience. Now driving a honda Jazz which suits me perfectly.

Beware, Honda is not the quality company it used to be a few years ago. It would appear that the accountants have taken over the job of designing engines. My son was quoted over £5000 to repair a 2018 1.0 turbo Civc when the cam-belt broke. This is a well known fault, however Honda refused any kind of goodwill gesture. The car had only done 45,000 miles with regular servicing.

Contacted Honda UK for help in determining the Euro status of my Honda Civic as not actually stated on the V5 strangely. It is 2016 so borderline 5 or 6. I need to know this for a trip through Belgium and Holland which includes Low Emission Zones.

I have them the vehicle details, chassis no. engine no. and this was you get:

“Apply for a Certificate of Conformity but you may have to pay 175 Euros"

You would think they could tell you straight off. I think they just can't be bothered as was my previous experience previously. It's a good job the cars are good!