Honda UK Anmeldelser 

Email reply no information for update so again this time no reply not happy

I purchased a 2019 Honda Civic in May 2022. The first week of June 2022 a deer jumped in to the side of the car.
Hastings Direct were quick to allocate the car to a local garage who, when they had completed the body work repairs, then sent the car to Honda Vertu in Huddersfield in August 2022 for recalibration.
Honda Vertu discovered it required an SRS unit, and the car has remained there since with no sign of the part.
I have repeatedly been told ETA dates for the part, which have repeatedly come and gone and I am left to call Honda for an update as no one has the courtesy to let me know whats happening.
The last ETA I was told was the 27th of January. Again, no sign of my car!
I have called Honda Vertu today who have chased Honda Logistics, and they came back to me to tell me the new ETA is the 5th of May. I'm not holding my breath for that date either.
How can a part for a 2019 plate car, take 9 months to get hold of?!?!
I spoke directly with Honda UK to log a complaint in November and was told "As a manufacturer we are very proud of our fantastic logistics operation, allowing us to provide parts to our dealers within 48 hours, however, in some cases, we may find that this is unachievable due to unforeseen circumstances. We are very sorry to learn that you have been affected by this."
I am making monthly payments on a car I dont have access to, and Honda have provided no form of equivalent courtesy car for the inconvenience they are causing. Horrendous company to deal with.

Honda UK are cheats and liars. I purchased a brand-new Honda Civic in 2019. It developed a serious engine fault requiring a brand-new engine at a cost of £12K. Honda UK paid for this because they were fully aware of this defect in some Civics. So, Honda UK are selling cars that are not fit for purpose. I am furious and will be making a formal complaint to Honda UK. This really put me out and I had to pay for Ubers to work and back until I was given a hire car. Honda UK - shame on you! You know of this fault in Civics yet you are still selling them.

Update 09 Feb 23
Honda UK admit there is a known fault in some of their Civic engines. I have now reported Honda UK to the Motor Ombudsman and the Vehicle Standards Agency. If you are thinking of buying a Honda, please ask about this fault in their Civics. If you have a Civic that has had this issue please go to the Ombudsman also.

I bought a new CRV in December 2022. After 300 miles a front tyre was punctured. Then I found out that Honda supply new cars with tyres that aren’t available in the UK, so I have to replace BOTH tyres on the axle incurring unnecessary and unfair cost. I have complained to Honda and asked for the perfect tyre I have to throw away (because of their policy) to be replaced under warranty. So far this has been rejected.

I would like to share this experience in relation to Honda Finance specifically. I leased a Civic for 4 years and never ever missed a payment. I paid the settlement figure recently and explicitly asked whether my final direct debit would be taken as normal to which they replied “yes.” Next thing I knew, I was bombarded with phone calls, texts, letters “you are in arrears, contact immediately to make payment.” My direct debit had been cancelled resulting in me missing my final payment, damaging my credit rating and now that I have come to sell the car (despite having paid it off in full) it has been flagged so I can’t receive the money for it. When I called Honda Finance I was patronised “it would be nice if we could all receive the right information wouldn’t it” a customer advisor told me. I was told a manager would call me back the next day, never happened. I raised a formal complaint, told I would get a response within 7 working days, never happened. I was then told it would be 8 weeks! I still haven’t heard anything. This is how you get treated for being a loyal reliable customer. Avoid at all costs.

i have a 3year old honda jazz 1500cc sport all 4 wheels
was rusting badly the dealer refered my case to honda
who knocked back my claim because the warrinty had
expired my claim was submitted 2months before expirey which honda denied took the wheels to be repaired privately to be told most of the wheels were never painted and was bare metal have owned many hondas this will be my last shocking treatment for a car that has done 11000 miles honda can afford to lose loyal customers for a few pounds repair

I found the staff at Brayley Honda Orpington very helpful. I made several visits over a number of weeks test driving different Jazz models. I wanted a nearly new car with low mileage. I also wanted a particular colour a big ask maybe. Thankfully that was not a problem. Within in a couple of weeks my ideal car was found and delivered to me locally. Thank you Tom Giglio for going the extra mile and making one very happy customer.

Within 3 years brayley honda did not diagnose a fault which then in the 4 year during service they did find the fault but its now outside warrenty and neither the dealer network or Honda UK will take consideration of that and want me to pay a discounted offer of just over £500. Thats disgusting and appalling that Honda do not take customer services seriously.

Terrible customer service from Honda, the person I spoke to just kept repeating I've worked in the car business for many years, which is not what I wanted to hear, they completely refused to help me or listen to me regarding the issue I had.

I would like to give my thanks to Jagman salesman at Honda Solihull for a pleasant and helpful experience when purchasing my new hybrid also Shauna who handled the finance and made all so easy and explained everything to us. All in all a very satisfied customer who will be glad to recomend you John Lambell

I got a Honda Civic and I replaced a battery then the radio stop working and it need a code to reset. But after providing prof of ownership, radio serial code and everything they said they need to charge for that and I have to wait for hour to get the code.
It’s really disappointed it’s like they keep some leads to rip off people after client purchased a car. Never recommend to buy a car form Honda. No wonder they have bad ratings all over internet for their cunning service.

On 14th August 22 my 21 reg Honda Civic 1.0 Vetec EX totally cut out whilst driving. AA recovery diagnosed a fault with Fuel sensor and it ended up with Riverside Honda, Wakefield. I was told by the garage that parts were on order and would be here by 2nd September. I was given a HRV Hybrid for a couple if days and Honda said I could have a Curtosy car. I was given a clapped out Renault Clio as a like for like car (Really) despite telling them I was going on holiday with 4 adults and luggage. Honda UK were not interested. I raised it with the dealership fixing my car but the couldn't help. I had to make other arrangements for transport. Riverside Honda rang me the day before my holiday saying I could use the HRV but I had no time to change all arrangements. I got back on 10th September rang Honda asking for my car to be told parts won't be here till 2nd October. Despite further calls and emails I got no where. I was then put onto a sales manager who to be fair did try to resolve the issue by getting me into a new HRV Hybrid. I expected a good deal due to the issues with Honda but no. They wanted £600 a month to get me into another car almost doubling my payments. Honda UK would not contribute anything not even as a good will gesture. I'm now told the part won't be here till the end if October 2022 and I'm driving a like for like car now ...A Vauxhall Corsa. What was Hondas response overall...take us to the ombudsman. Well having had Hondas for over 9 years it so...that's the final straw. I would advise anyone thinking if buying from Honda..do so at your own risk..they used to be really good but sorry...there a disorganized shambles from my experience and don't care about the customer ....I expected better support buying a new car from them ...totally disappointed and won't go back ever...

tyre underinflation warning appeared on dash board whilst traveling on motor way. pulled over and could see not visible of problem - a nasty experience which left my passenger's up set . contact honda asst for more info re which wheel was affected and was told it would tell me on the dash board .. i could not find the info .. had difficulty getting info from garage so ended up taking the vehicle to them next morning - advised there was no indication on the system .. so asked them to check it out .. they found no problem - i am loosing confidence it honda now and not happy to drive it any where with out checking all tyre first - not as nice experience having to stop on a motorway - hope this system can modified to show which wheel is defective

Bought my Honda Civic 1.0ltr 2019 with 19,000 miles on the clock, this was my 3rd Honda Civic bought from my local Honda franchise, and had previous quality issues with my 1st 2006 Civic but made the decision to continue with the Honda marque. At 25,419 miles the LKAS and ACC lights were coming on, a diagnostic shows I need a new front multi-purpose camera at a cost of £1,157.14. That’s one thousand one hundred and 57 and 14 pence pounds sterling.
This not only is a quality failure at what I regard as low mileage (also unfortunately outside the warranty by a few months) it’s a warning to all that Honda quality is not up to long term usage.
I have been offered what is regarded by Honda UK as a goodwill charge which is still in excess of £680 something as a pensioner in today’s ever increasing price climate as extreme. Against my status as a customer of 10 years spending over the years approximately £5000 in service charges its apparent that customer loyalty to the brand remains a low priority if at all.

Had thought Honda would be a trusted brand with a quality product. The dealership started our journey with a shockingly poor experience. The car itself is now letting us down. Brand new...wish I stuck with my previous brand and used my money there instead. Aftersales is so poor with an equal just don't care attitude. Once your money has exchanged hands they just don't care. Last time we ever purchase a Honda

Have a 2018 CR-V 1.6iDTEC 160Ex Auto, and it needs a new battery. Have been a loyal Honda customer, and found that this is not covered by the extended warranty. Disappointing, as the extended warranty was sold as if it gave the same coverage as the original, which would have covered a faulty battery. However, so shocked to find out that a Honda replacement battery comes with only 1 year warranty. Looking outside of Honda, all big branded batteries come with a minimum 3 year warranty. It also seems if I fit a none Honda part (say a Bosch) I Infringe my extended Honda warranty.
Very disappointing from such a brand as Honda to be so out of step with a high branded item. The battery fitted is £166.00 not cheap!

i have forza 300 scooter with £500.00 priced heated grips i purchased from honda 15 months ago.after 15 months of moderate use,right hand side grip became like a soft rubber.i got in touch with honda and they have so called escallating team and now they are telling me this condition is wear and tear.they refuse to take responsibility of £500.00 heated grips failed in 15 months.there are £70.00 heated grips in the market with years of use with my experience in the past.so i thought it is honda,it trustworthy but i was wrong.i hope everybody planning to buy these cheaply made grips can read this and avoid getting in the same trap like me

I have recently had an issue with my 2021 CBR1000rr.
The bike cuts out when i pull the clutch in when coming to a stop or approaching a junction. Easy, I thought the 20K+ bike is still under warranty I will take it to my local dealer and they will fix it. If only it was that easy!!
They have now had the bike for just over a month, or should I say the dealer has had it four weeks, I had it for six days (the best weather we have had in some time in the UK) and I am still no closer to having it returned. The dealership have run diagnostics twice and have recommended to Honda Technical what they feel is the issue, but Honda, who by the way are so slow at getting back in touch with their own dealers frustrates them, have now asked for a third diagnosis because they will not release the part due to the cost. I have contacted customer services several times and get fobbed off with the same rubbish every time, they are working very closely with the dealership to resolve the issue and hope to have it resolved soon. That would be great if the dealership said the same thing, but as mentioned they have to wait days for any response and then it still has no progression to fixing the bike.
So what I have from this experience is the call center staff and technical services are more interested in keeping costs down and hitting KPI's than keeping their customers happy.
Honda, please note that I have had new Honda bikes since 2014. Starting with a CBR600, then a CBR1000r, and my last bike was a 2020 CB1000r naked before I purchased the top of the range super sport 2021 CBR1000rr-r SP. Well never again.
I feel sorry for the dealership that I have had the joy of buying my bikes from and all my services with over many years as I will not be buying a Honda again, and this is not because they are not fantastic bikes, but that your customer service sucks!!!

I purchased a new Honda CRV from Cobridge Honda in 2017 with a 5 annual services plan.
Cobridge Honda delayed the 2021 service date due to covid supposedly, and then when I tried to book the 2022 service they said the service plan had expired and refused to to do the 5th service.
Very disappointed with Honda UK and Cobridge Honda.
I won't buy another Honda.

Ordered a new Honda Bike (With approx. 2-3k worth of extra's )to replace my ageing 66 plate bike (with only 1750 miles on it) from my local HONDA Dealer, was assured that the new bike would be in May/June, end of May my Tax/Insurance was due on my current bike so I thought that I would take my bike to the dealer as I was expecting the new bike at anytime. My old bike sold straight away but I still have not heard about the New bike and when I contacted my local Honda Dealer who said they had no idea when Honda will be delivering any bike's into the country, what sort of Company (HONDA) treats its customers like this? I bought my wife's car from here and have no problem with the Dealer but HONDA as a company need to get there act together before customers like me decide enough is enough and turn to other Car/Bike dealers to provide better customer service. Now sat with no bike, old bike sold of very quickly with low mileage and a dealer who has no idea when HONDA will decide to deliver any stock.