HomeSwapper Anmeldelser 

464
TrustScore 2 ud af 5

2,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

Reply to Homeswappers reply ! Not true at all ! Ive just logged in & checked generated swaps & they do not fit requirements, no garden or its housing association instead of council ect ! So therefore... Se mere

Bedømt til 1 ud af 5 stjerner

Stupid timewasting site!!!!! Ive been on this site for 7 years trying to find a houseswap, i messaged like less than 100 tenants asking for a swap and the only reply i get is sorry im not interested!!... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Apparently site newly updated, after customer feedback... I must have missed that survey! Not much evidence to show the site uses chosen locations to generate 'matches' appears instead to rel... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time.. Even 100% matches, areas, home sizes, rooms etc y... Se mere

Virksomhedsoplysninger

  1. Erhvervsservices

Skrevet af virksomheden

HomeSwapper is the UK’s leading mutual exchange service with over 500,000 tenants, looking to swap Council and Housing Association homes.


Kontaktoplysninger

2,0

Under middel

TrustScore 2 ud af 5

464 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 84 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,0

Alle anmeldelser

(464)

61 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Should be called waste of time swapper

I have been on home swapper for more than 5years and still haven't found a swap. Home swapper says I have matches and when I send messages always comes back as not interested Goodwick with your search.
Almost swapped only for the coucil from the swapper to say not approve due to information they just found out and that the person moving to my property will be under occupied . So what about us that are overcrowded. Wasted my days waiting for the swap to happen, yoll think they should know and never had the person on homeswapper in the first place. The site is an absolute joke

30. maj 2024
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Bedømt til 1 ud af 5 stjerner

awful service a bit like homelink and…

awful service a bit like homelink and other services closely tied with government and housing, do believe there's some bullying going on through it....

where to start? shows you properties your not eligible for even though filtered for eligible , countless time wasted clicking on properties your not eligible for, shows things without your specified criteria as 100 percent matches whilst things that are perfect criteria or nearer show up as less percentage match?

had people abusing me through it using the notification system and messages etc.

wasted alot of time looking at ads, viewing flats etc, and I'm ultimately going to say it's all because the councils cant and wont provide sufficient housing for people in the first instance.

HOMESWAPPER IN RESPONSE TO YOUR RESPONSE...HOW DO I GET IN CONTACT WITH YOUR TEAM?

22. juni 2024
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HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, if you have any specific queries regarding your match percentages or need to report another HomeSwapper member for acting inappropriately, please contact our Customer Support team.

To contact our Customer Support team, please use the “Contact Us” page on the HomeSwapper website (there is a link in the footer). Please provide as much information as you can to help them investigate your issue.

Bedømt til 1 ud af 5 stjerner

There's Something Odd Happening On Homeswappers

Have been on this site for 15 years. And it has been 15 years of learning about human behaviour. As a result of experiencing several swappers contacting me for swaps that were always more than 20 miles outside of the areas I had clearly stated, with properties that were NEVER relevant to my search, as well as swappers not attending viewings, or them not actually living at the addresses they claim to be tenants at! I decided to train as a behavioural psychologist. The site is now a social observational site for my students and I. It is patently clear that I will never swap via this site. If it were believable that the site has the remarkable number of time swappers that so many of us encounter, then what would be helpful, is if the site tightened its search to ONLY provide swaps that fit your criteria and NOTHING ELSE. For the site to also require all tenants to fill out a behavioural assessment form that is no less that 20 pages long, asking psychological evaluation questions. This would help to weed out time wasters. Because that has been EVERY single swapper I've encountered since signing on to this site. And I'm not alone! My neighbours have also experienced the same. As have several other tenants I've met over the years. Many chose the speculative approach, and wrote to tenants on sites or properties they were aware of being social housing, and gained successful swaps that way.
The website has clearly changed within the last 10 years. It is no longer designed to enable swaps, but rather TRAP swappers, so that we CAN'T MOVE, DON'T MOVE. Who knows who these time wasters really are. They have been multiplying over the years, to a point of creating suspicion in those of us who are genuine swappers. There's something very interesting at work. Wishing you all success in finding solutions to your move.

17. juni 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, to view just 100% matches you can use the “100% matches only” filter. We provide matches with less than 100% as flexibility is often key to finding a successful swap. If you have any queries about specific matches, please contact our Customer Support team.

Our aim is to facilitate as many moves as we can and we’re proud of the fact that thousands of tenants swap using HomeSwapper every month, which is why we are trusted by the largest number of tenants and social housing landlords in the UK.

With regards timewasters, updates to the website in recent years have had a really positive effect. For example, the percentage of tenants replying to their messages has massively increased.

Bedømt til 5 ud af 5 stjerner

I love my new home

I finally able to move after 3 years waiting. But it worth it. And I am so happy with my new home now.

8. juni 2024
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HomeSwapper-logo

Besvarelse fra HomeSwapper

Thank you so much for your positive feedback Shahrbanoo. Best wishes in your new home!

Bedømt til 2 ud af 5 stjerner

Could be so much better

The website worked well before, but it's been changed in the last week and I can no longer check all my potential matches on a map at the same time. We're trying to relocate to another city and it was great to be able to check, simultaneously, distances to the services that we need, bus stops and train stations nearest to each house, it made my search much more straight forward but homeswapper has suddenly totally removed this search option. The other changes to the website they have made have made using the service really fiddly. I was going to try the app again, after deleting it the last few times because it seemed pointless having it when it didn't alert me to any notifications (essentially potential swaps!) but the app has disappeared from the Google Play store? I appreciate having the option to use this website, but it's the social housing landlords who are paying (generally) for their tenants to be able to use this service and it's just not user friendly anymore. Another moan, just quickly, there are some odd people using the service who will randomly message 'hello' or nonsensical messages totally unrelated to a swap/your home, repeatedly, regardless of whether you reply to them, but you HAVE to reply to them each time or you are penalized for failing to respond to messages, thus having features of your account frozen, such as the ability to message potential swappers. It's a daft thing for them to impose. I messaged homeswapper about it previously, after receiving really random one word messages from someone on homeswapper. Homeswapper employee told me just to reply to all the messages so my account could be used again, really silly and it just encouraged more random messages from that same person.
I guess with this whole thing it seems that no actual social housing tenants have had any input in the website, if they did I think it would be much better to use, so I'm tending to move over to searching across the endless Facebook groups instead, which for now seems much more simple... Now it's just a case of trying to find a serious swapper.

31. maj 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with the HomeSwapper website. We’ve not made any changes in the last month so please contact our Customer Support team who will investigate if there are any issues with your account. The HomeSwapper mobile app is no longer available but the mobile website works on all devices and has more tools and features to help you find a swap.

With regards messages, you do need to reply to all messages. This was done to prevent time wasters and since the rule was added, the percentage of people replying to their messages has increased significantly. However, you only need to reply to their FIRST message. Any messages after that will not affect your “Reply badge”.

Bedømt til 1 ud af 5 stjerner

Minus 1 for me.

Minus 1 for me.
The search engines easy. No swap choices very rare.
To me it seems the websites been made to palm off social housing renters.
I fact everything about aspire is to palm off renters.
Useless site I've been on three years just useless.

30. maj 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry you’ve not been successful in finding a new home yet. Thousands of tenants swap every month using HomeSwapper.

You can find help and advice on increasing your chances of swapping here - https://www.homeswapper.me/experienced-swappers/

Bedømt til 1 ud af 5 stjerner

Nothing about this site works

I have been on this site for 4 years without a single viewing. I live in a very desirable area. I have paid for a professionally installed luxury kitchen and bathroom, the photos show this. I follow up all 100% matches. 95% of these suggestions I've alreaady contracted and all are 'serious about swapping' and have been serious for 4 years. It's a broken waste of time system

27. maj 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi Philip, we’re sorry to hear you’ve not found a new home yet. You can find useful help and advice on optimising your chances of swapping here - https://www.homeswapper.me/experienced-swappers/

Bedømt til 5 ud af 5 stjerner

Good sites and cleverly set up

You are much better than glass bop and house exchange .At least we can look like a tenancy type ,i have a tick the fixed term people .Unfortunately housing system very wrong .some rents cheap some is expensive .some flat extra luxury some. Is like council flat or house .It is not fear at all.Some people living million pound flats and they act like they own that some is not .Someone do something about tenancy type and stop giving very luxury flat to people that s not fear .Multi swap still confusing for me .

27. maj 2023
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Don’t bother

Homeswapper UK seems to be a site full of people who don’t actually want to swap & just want to nose around houses whilst wasting everyone’s time..

Even 100% matches, areas, home sizes, rooms etc you message them your interested & low & behold your “in the wrong location” even though your property is slap bang in the middle of their preferred location 🙄

25. maj 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I've tried to swap but the app keeps…

I've tried to swap but the app keeps crashes and sometimes stops.. very few times had any contact as it isn't working.coastal housing put me in this direction .no help to swap home

1. maj 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi James, we now recommend that swappers use the mobile website (not the app). The mobile site works on any device, has no known issues, and has a lot more features and tools to help you find a swap.

Bedømt til 1 ud af 5 stjerner

Absolute rubbish HomeSwapper

Rubbish impossible to use and get anyone to help .
Should be closed down

5. maj 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry to hear you’ve been experiencing problems using HomeSwapper. Thousands of people register every month and many have successful moves.

If you need help using the website, please contact our Customer Support team explaining the problem in detail. You can also find help and advice here - https://www.homeswapper.me/help-centre/

As well as the above, your landlord may also be happy to provide assistance.

Bedømt til 1 ud af 5 stjerner

Absolute rubbish

Absolute rubbish have contact customer support numerous times to get no reply, says my password is wrong so i change it and try login in and says its still wrong, I can’t get into my account now for over a year, people must think i am rude as i cannot read there messages or reply to them, the staff need sacking

28. april 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi Sharon, we’re sorry to hear you’ve been having problems with your account.

Please do contact our Customer Support team again providing as much detail as possible (including the device and browser you are using) and they will investigate further and reset your password if necessary.

Bedømt til 1 ud af 5 stjerner

hard on eyesight…

online site is Difficult to use and (may come with user fees) but was unable to see that as i just looked as a guest,didn't register or login.
Found the private ads too long; the screen to bright even with my own dimmed down.
i prefer exchangelocata.
org.UK
{it's 100% free!}

23. april 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry to hear you had some issues with HomeSwapper. However, without full membership you would not be able to use many of the features or view your potential swaps.

Please note that the swap site you mention has significantly less homes registered than HomeSwapper and so your chances of finding a swap are also significantly lower. This is why HomeSwapper is the largest and most successful website for finding a mutual exchange.

Bedømt til 1 ud af 5 stjerner

cannot register

been trying repeatedly to register for the last two weeks,won,t let me onto the site,sent numerous emails which are ignored but they have taken £16 registration fee without any problems,i am very disappointed with this service,especially as there was a property which matched ours 98%!!!Lynda

4. april 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry to hear you’ve been having problems with your account.

Please contact our Customer Support team providing details of your registration and your payment and they will investigate further.

Please note that it can take up to 5 working days to get a response at busy times.

Bedømt til 1 ud af 5 stjerner

Bunch of time wasters been trying to…

Bunch of time wasters been trying to swap for 13 years
Also the website is annoying because they keep asking to change the password reset the password every two months.
Security reasons but it's ridiculous, why does it need to be changed so often.dumb

12. april 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, while we appreciate that it can be inconvenient having to change your password every 90 days, we have to take online security and protecting your data extremely seriously. This is why we have implemented the 90-day rule which is now very common on websites and is widely regarded as security best-practice.

Bedømt til 1 ud af 5 stjerner

Really poor interface

Really poor interface. I have been locked out and have repeatedly attempted to change my password. The website refuses to log me in when I do. Emailed support. No response 6 months + and counting.

6. april 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, we’re sorry to hear you’ve been having logging in issues. Please contact our Customer Support team again. We have raised this as a priority issue. Apologies for the inconvenience.

Bedømt til 1 ud af 5 stjerner

cold feet syndrome with house swaps these days...

I've been on this site trying to swap my house for literally years. People write to me saying they're interested and then when I say I am too, they ghost me. I just cannot believe how many times this has happened. I have a nice house and garden and all I want is to move to a different area and I'm even prepared to downgrade considerably, and still no luck! I think that people are more afraid to move since lockdowns and covid. In the past, I swapped my property several times over and it took around 2 months each time to find a successful swap. What is going on? I feel as though I am never going to get a swap :(

24. marts 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi Emma, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control but we do sympathise with how frustrating it must be.
Please don’t give up as thousands of members do swap every month although it can sometimes take a while to find that perfect match.

Bedømt til 2 ud af 5 stjerner

Do make me laugh

It seems I've been here forever, people are too picky.
Either you want to move or you don't. What is the point of stating you want to move within the same postal code.
Don't make me laugh.
Also I think the site needs overhauling as the user interface experience isn't as smooth as it could be.
Last moan, I was approached then went to check out the area of the other swapper.
We were about to arrange viewings and then they stated they had made a mistake.
If I had another choice I'd be gone gone gone.

12. marts 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Hi, thank you for your feedback. Unfortunately how swappers behave away from the website is obviously beyond our control. However, if you have any specific suggestions regarding the HomeSwapper user interface, please do pass these onto our Customer Support team. We’re always looking for ways to improve the experience for our members.

Bedømt til 5 ud af 5 stjerner

The experience was great and system…

The experience was great and system very easy to use good luck to all

1. marts 2024
Uopfordret anmeldelse
HomeSwapper-logo

Besvarelse fra HomeSwapper

Thank you so much for your feedback Robert, we are pleased to hear that your experience with HomeSwapper has been so positive.

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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