Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Virksomheden har svaret
Lokation
Skift lokationUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Se mere
Virksomheden har svaret
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Se mere
Virksomheden har svaret
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Sunderland
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Storbritannien
4,7
Fremragende
236 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good customer service.
No email or text received to confirm that my online order was available for collection. The lad in HMV was very helpful though and retrieved my online order. Very good customer service.
11. april 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very quick and efficient service
Very quick and efficient service
Ordered on 29th March,dispatched on 30th,
3rd April ready to pick up and I picked it up on the 4th.I was informed by email of every step of my vinyls journey
6. april 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick delivery of my order to my local…
Quick delivery of my order to my local branch. Easy to collect. Staff very friendly.
29. februar 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Jan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Carol
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Fast reliable service
Ordered two items in store came on time in to store, great service with ordering and picking up items.
15. februar 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Noreen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre ordered vinyl
Pre ordered vinyl . Recieved text to sat when it was in store. Picked up no problem. Very smooth ordering system.
31. januar 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No problems.
22. januar 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast Delivery from ordering to the…
Fast Delivery from ordering to the Store
Item well packaged.
Staff very friendly and helpful
27. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Waited over 10 days for my cd which had…
Waited over 10 days for my cd which had been in store for 4days prior to me going in
6. januar 2024
Besvarelse fra hmv (UK) - Sunderland
Hi Sharon,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Besvarelse fra hmv (UK) - Sunderland
Hello Jules
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Besvarelse fra hmv (UK) - Sunderland
Hi Rob
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered a record on line from HMV…
Ordered a record on line from HMV waited a couple of weeks came just in time for Christmas.young assistant was very helpful.l was very happy with the service.
19. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Mrs Turnbull
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy ordering, excellent service
Easy ordering. Fast, organised counter service. Friendly, courteous staff.
19. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Paul
Thank you for leaving a 5 star review for hmv Sunderland!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon and merry christmas :-)
Good job done .
Got hold of what I was after in the time they said it would take . Old school customer service.
16. december 2023
Besvarelse fra hmv (UK) - Sunderland
This is the kind of service that makes us top dog at hmv!
Besvarelse fra hmv (UK) - Sunderland
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff
I couldn't find the record that I needed, I asked the assistant and he looked and it wasnt there, so he ordered online for me. Very helpful nothing was a problem.
5. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Steph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and delivery speed
16. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Dianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Service
Staff member in Sunderland shop very helpful as I had scant info of singer and title of CD .But he came up trumps and sorted it re payment and delivery excellent. Will definitely use the HMV shop again.
12. december 2023
Besvarelse fra hmv (UK) - Sunderland
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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