Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Se mere
Virksomheden har svaret
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Se mere
Virksomheden har svaret
Excellent service . Staff were able to order what I’d requested and the process was excellent from ordering to collection. The staff were very pleasant and helpful as well as very efficient…. I wil... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Sunderland
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Storbritannien
4,7
Fremragende
228 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I was served quickly and politely by…
I was served quickly and politely by the assistant. I was kept informed of the status of my order.
30. juni 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great selection and reasonable price…
Great selection and reasonable price ,couldn't find in store, so online was very appropriate
26. juni 2026
Besvarelse fra hmv (UK) - Sunderland
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Amazing customer service as always
Amazing customer service as always. Davie, Matt and Sarah always go above and beyond
17. juni 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Ellie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always friendly and…
The staff are always friendly and helpful.
The store is clean and tidy and staff always available to assist.
29. maj 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order
Very easy to order, quick delivery to store for collection
Also received email to confirm order
and email to confirm delivery to shop for pich up
18. maj 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Ruth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member who served me was…
The staff member who served me was helpful and friendly and polite. I would this service again.
10. maj 2026
Besvarelse fra hmv (UK) - Sunderland
Hi ALAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Gordon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
💯 percent recommend
Wonderful service would definitely buy from HMV highly recommend buying from them.
23. april 2026
Besvarelse fra hmv (UK) - Sunderland
Hi BEVERLEY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
well,as I've already said and…
well,as I've already said and wrote,it's always an experience,and this time were REALLY something else,as Scarlett were in,needed inspiration and she recommended something,and I've bought it,BCNR: Forever Howling,which is extraordinary and EXACTLY what were needed,now THAT'S customer service,you're purchasing,learning and laughing simultaneously,what more do you want?
21. april 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Mubasher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Dot
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Lee
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Easy to order and speedy delivery
Easy to order and speedy delivery, I was kept updated on all aspects of my orders progress
6. april 2026
Besvarelse fra hmv (UK) - Sunderland
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I could find my product easily on the…
I could find my product easily on the website at a competitive price and the guy who served me on collection from the store was lovely and helpful
31. marts 2026
Besvarelse fra hmv (UK) - Sunderland
Hi kath
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered online picked up instore
Ordered online picked up instore. Well packaged no damage to slip cover.
2. april 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Will
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Girl was very helpful and pleasant…
Girl was very helpful and pleasant ordered DVD for me was delivered promt
28. marts 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item arrived early and service was…
Item arrived early and service was friendly and professional
31. marts 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Kelly
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are always helpful and polite
Staff are always helpful and polite, the store is clean and products are well laid out so disabled people find the shopping experience excellent.
21. februar 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Gordon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.