Did a click and collect for a preorder item, got the message a few days later to say it was there and was in and out within minutes, quick service and hassle free.
Virksomheden har svaret
Lokation
Skift lokationUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Se mere
Virksomheden har svaret
Purchase of this item was fine. Staff very helpful. Order placed and given options for delivery which was also efficiently dispatched My only negative observation is that other than ordering on lin... Se mere
Virksomheden har svaret
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up. When arriving at the store, I was third in the queue, but seen by a very helpful... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Sunderland
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Storbritannien
4,7
Fremragende
236 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a cd and was informed when it…
I ordered a cd and was informed when it had arrived in store. The staff were all pleasant and helpful.
4. januar 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Anne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was served by the sexy and…
I was served by the sexy and knowledgeable, David. His blue eyes, bulging biceps, and tight shorts made my purchase so much easier. I even bought a few extra things just to stand in his presence for a little longer. What a bald dreamboat!
5. januar 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Stevie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering vinyls
Needed to order 2 vinyls. Staff were helpful and friendly. Explained the process of contact and delivery
31. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good old fashioned service,good rapport…
Good old fashioned service,good rapport with the sales staff and staff knowledge of products available on sale.
31. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Leonard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fantastic store
Fantastic store, make most of my purchases through them. Excellent value, delivery and packaging 👍
1. januar 2026
Besvarelse fra hmv (UK) - Sunderland
Hi Rob
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Sunderland store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Postage took to long
Took far to long to be deliverd well over a week insted of a few days though i wasent sure I'd get it for Christmas
23. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi ivan,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Item waiting in store as promised
Item waiting in store as promised. Friendly and helpful staff.
17. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hello Mr.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were friendly
Staff were friendly, very helpful and gave advice on products we were looking for.
11. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Les
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Kathryn
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pick up was swift and easy
14. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and friendly staff
15. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi charlie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Benda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was told when I would receive updates…
I was told when I would receive updates by email and that was exactly what happened and order was available to collect as soon as I received final email. Encountered no issues at all.
10. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
How good is HMV?
My online order was sent to HMV and I received a timely email from HMV informing me that my item was ready to pick up.
When arriving at the store, I was third in the queue, but seen by a very helpful member of staff. She located my item within seconds and was very profesdional in how she dealt with me.
6. december 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Tom
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
I like hmv they always have what you want easy to order and delivered on time
25. november 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Carole,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service
A member of staff was very helpful and suggested a similar item to the one I was looking for. They then ordered the item, which arrived in less than a week.
When I picked the item up another member of staff served me and they were also extremely polite and pleasant.
22. november 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order in store
Easy to order in store, was notified when it was ready for pick-up
12. november 2025
Besvarelse fra hmv (UK) - Sunderland
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Sunderland
Hi Gary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.