Bought my daughter the Rumi Funko Pop & had it delivered to my local store. Website was easy to use, received email updates & the staff were polite & helpful when we came in to collect it. Positive ex... Se mere
Virksomheden har svaret
Lokation
Skift lokation176-178 High St, SO14 2BY Southampton, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I've been buying kpop albums(cds) from Hmv for a while now. Until recently it has been easy to find in store as well as new releases. My last 2 visits have been frustrating as it has moved within the... Se mere
Virksomheden har svaret
I had purchased 'Unforgotten' series 1 to 4, but neither I nor the assistant realised that the case did not contain any discs and was merely a display case. Fortunately I had kept the receipt and Harr... Se mere
Virksomheden har svaret
From the moment I asked the sales assistant about my enquiry, he was so helpful. Very informative. Friendly. My daughter has learning difficulties and said sales assistant was so gentle and helpful. H... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Southampton
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
176-178 High St, SO14 2BY, Southampton, Storbritannien
4,7
Fremragende
280 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly and helpful staff
Friendly and helpful staff, who helped me to place my order for a music CD
14. september 2024
Besvarelse fra hmv (UK) - Southampton
Thank you Jane and we hope you enjoyed your CD!
Besvarelse fra hmv (UK) - Southampton
Hi Claire
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Best of both worlds!
I bought on line from the HMV Store and then collected in the local store. This way I got what I specifically wanted plus the excuse to browse in person (and but some more things!).
14. september 2024
Besvarelse fra hmv (UK) - Southampton
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Jessica
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Southampton
Hello Brenda
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
The person couldn't get my name right or the rest of my details right.😒 Plus I'm bringing back my purchase as my partner already bought me a helmet before my purchase arrived. So after 21 days it'.
Didn't like the service and getting my name wrong all the time Didn't help that's it basically.
16. august 2024
Besvarelse fra hmv (UK) - Southampton
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent service
23. august 2024
Besvarelse fra hmv (UK) - Southampton
Hi Valda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I am so pleased with the assistance…
I am so pleased with the assistance from your staff with helping for the first time to order a DVD and the arrival was earlier then stated thank you
20. august 2024
Besvarelse fra hmv (UK) - Southampton
Hi Lynda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Allan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Terry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Charmaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Alan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
In store ordering a DVD
Ordered a dvd in store as it wasn’t on the shelf. Cheaper than Amazon and available for pick up within a couple of days, would use again.
28. juni 2024
Besvarelse fra hmv (UK) - Southampton
Hi Leslie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was looking for a great new turntable…
I was looking for a great new turntable and the staff in the shop were really helpful. Not pushy, but knowledgable!
1. juli 2024
Besvarelse fra hmv (UK) - Southampton
Hi Mitch
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Southampton
Hi Jennifer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant that HMV are on the High…
Brilliant that HMV are on the High Street trading 👌 they supplied a long gone video for a friend in hospital. Very pleased.
3. juli 2024
Besvarelse fra hmv (UK) - Southampton
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Southampton
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Southampton
Hi Graham
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Unpleasant Click and Collect Experience
I asked about my order and thought it was a collect in store if in stock option, they stated it doesn’t work that way. When I asked why I couldn’t they just said it’s policy.
Whilst I was talking to them they were doing other things instead of giving me their undivided attention which I found very unprofessional.
Whilst I understood the point, I was angry at the way they spoke and how they didn’t show any empathy. It was evident that they were not interested in talking to me and to “just deal with it”
So not only did I think their attitude toward the conversation was unprofessional, I found it to be unempathetic and quite rude at times.
My order consisted of multiple items which all came on different days which meant I kept going back and forth and even then the store workers displayed the consistent unprofessionalism and rudeness.
There was only one store assistant who actually was very respectful and had very good customer service skills. I didn’t catch his name but it was surprising to see how one attendant has such great customer service skills whilst the others seemed not to be of the same standard.
Overall, very unpleasant experience.
25. maj 2024
Besvarelse fra hmv (UK) - Southampton
Hello Harry
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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