The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 1, Williamson Square, L1 1EJ Liverpool, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Se mere
Virksomheden har svaret
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Se mere
Virksomheden har svaret
I can't remember the last time I purchased from HMV. I ordered the latest album from Michael Ball OBE (GLOW). I collected from HMV Liverpool, but beforehand I rang and spoke to Geoff (same as my nam... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Liverpool
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 1, Williamson Square, L1 1EJ, Liverpool, Storbritannien
4,8
Fremragende
686 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent staff
Excellent staff. First time Ihad ordered in store. Staff friendly helpful and reassuring. I was worried it wouldn't arrive in time. But it did
17. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Maureen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service from David
Excellent customer service from David. Treated me very well as I am visually impaired.
13. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Joanne,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are pleasant and helpful
Staff are pleasant and helpful. I buy mainly CDs and would like to see a wider range of country/Americana made available in store.
4. januar 2026
Besvarelse fra hmv (UK) - Liverpool
Hello Dorothy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Went in to order a dvd and mug
Went in to order a dvd and mug. The experience I received was great. The staff were really helpful . They ordered everything I wanted online. And where helpfull with all the delivery details.
6. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Ann
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Liverpool
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery and good price
20. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Liverpool
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Liverpool
Hi christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The customer service is next to none
The customer service is next to none, amazing , friendly,
24. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Mad
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ritz Standards ⭐️⭐️⭐️⭐️
Patient, professional, but took time out & interest to research my subjects & explain process- all with good humour- Ritz Service 🌟 🌟 🌟 🌟🌟
18. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No complaints
No complaints
Staff in the Williamson Sq store in Liverpool were ever so helpful and went out of their way to help me find what I needed.
21. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Lmacc
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Kind & Amazing Staff
Staff were amazing !! Not very often found
I couldnt locate what i wanted the gift i was buying was for my nephew who has Aspergers & i needed to meet his expectation of the gift Young lady was extremly patient & found what i needed ordered it and was delivered in a day or two
Id also been looking for Vinyl records for ny husband again staff went above & beyond found all 6 for me i was so grateful to them all Thanks 😊😁
10. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Fiona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and super deals when…
Great service and super deals when purchasing multiple vinyl. Can't fault.
14. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant service
The website is easy to navigate, and I was kept in the loop regarding arrival of my purchase. It arrived in good condition and in good time. Many thanks for your help.
14. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Barbara
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Liverpool
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff in Liverpool
I placed a pre-order online and opted to collect it from the HMV store in Liverpool. Throughout the process, communication via email was clear and positive. The item arrived at the store exactly on the date promised. When I went to collect my parcel, the staff were friendly, helpful, and ensured I had everything I needed.
7. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Liverpool
Cheers for the 5 stars John!
Good communication
Good communication, pleasant staff, parcel picked up easily. All fine.
9. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Chaz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice and easy
DVD was made available on time. Email communications were good. Nice collection at the store. Thank you :)
1. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I'm still waiting for my click and…
I'm still waiting for my click and collect order! Stock despatched to store last week but no further communication until your email inviting me to give feedback! Nothing in spam folder - what's gone on with the third email inviting me to collect?
6. december 2025
Besvarelse fra hmv (UK) - Liverpool
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
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