hmv (UK) - Gateshead Anmeldelser 269

TrustScore 5 ud af 5

4,8

11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

manager very helpful and knowledgeable about product we were buying. .good price .

Virksomheden har svaret


Virksomhedsoplysninger

  1. Musikbutik
  2. Pladebutik
  3. DVD-butik
  4. Pladeforretning
  5. Butik med stereoanlæg
  6. T-shirtbutik

Om hmv (UK) - Gateshead

Skrevet af virksomheden

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Skrevet af virksomheden

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Kontaktoplysninger

  • 11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Storbritannien

4,8

Fremragende

TrustScore 5 ud af 5

269 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

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Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Great service

Great service , arrived quickly and easy quick pick up with the always friendly staff at Metrocentre Gateshead

13. februar 2025
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Chris

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Bedømt til 5 ud af 5 stjerner

Great help by the staff

Great help by the staff, good knowledge of the products and items i was looking for.

12. februar 2025
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Thehalls

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 4 ud af 5 stjerner

Cd - Dolly Parton and Family DNA

Cd arrived later than expected. Well packed and in perfect condition.

8. februar 2025
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Mr

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)

Have a great day!

Bedømt til 5 ud af 5 stjerner

Great service from your sales advisor…

Great service from your sales advisor Scott today at the metrocentre store! He was very friendly and chatted to my daughter about Pokémon which she’s recently took an interest in! We will be back!

15. januar 2025
Uopfordret anmeldelse
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Sarah

Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Gateshead store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!

Thanks for shopping with hmv, see you again soon :-)

Bedømt til 5 ud af 5 stjerner

Fast service,

Received in decent time especially with it being the holidays! Both items exactly as described!

9. januar 2025
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Natalie

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 5 ud af 5 stjerner

Great shop

Great shop, superb staff

4. januar 2025
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi G

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Bedømt til 5 ud af 5 stjerner

Excellent product knowledge and…

Excellent product knowledge and fantastic service.

29. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Elaine

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 5 ud af 5 stjerner

The members are always knowledgeable…

The members are always knowledgeable and helpful.

22. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi STEPHEN

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 5 ud af 5 stjerner

Very fast and efficient service.

Very fast and efficient service. Excellent staff

20. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Paul

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Bedømt til 1 ud af 5 stjerner

Why is this place still open

Why is this place still open? I can’t wait until this place closes down. You would think with the surge of internet retail HMV would be trying to ensure a wonderful in person customer experience.. it’s not even trying, in fact I think they are deliberately trying to get closed down, I assume McDonald’s pays better? The worst customer service I have ever encountered, ordered a few LPs for Xmas presents over a week ago and still not delivered. Thanks HMV, you won’t get away with the horrendous customer service in your new McDonalds role, and I bet not one of you manage to get a promotion.. yous will be on fries forever!

23. december 2024
Uopfordret anmeldelse
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Gavin

Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.

Bedømt til 5 ud af 5 stjerner

Easy to order

Easy to order . Arrived for collection at my local hmv store. Metrocentre Gateshead. Staff were friendly and helpful.

15. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Mrs

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Bedømt til 5 ud af 5 stjerner

Staff were very helpful.

18. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Eileen

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Bedømt til 5 ud af 5 stjerner

great store ncle

great service through post i had my double cd of andre boccelliwithin days
i'm so so sorry that your stores are closing i loved to visit the newcastle store i always got help n advice

merry season and good luck for all your future

18. december 2024
Uopfordret anmeldelse
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Hazel

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Bedømt til 5 ud af 5 stjerner

CD order placement.

Very helpful friendly staff at Metro Centre, Gateshead branch. Efficient on time, updated delivery.

14. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Dave

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Bedømt til 5 ud af 5 stjerner

Everything went exactly.to plan

Everything went exactly.to plan
There is nothimg I could fault

17. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Mr

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 2 ud af 5 stjerner

The man on the till huffed and puffed…

The man on the till huffed and puffed twice when I came to the counter. So much so, I asked if a was disturbing him.

17. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hello Emma

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Bedømt til 5 ud af 5 stjerner

👌 good job

👍okay !!!!!

16. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Kris

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Bedømt til 5 ud af 5 stjerner

Excellent service

Despite ordering way too close to Xmas, communication was prompt and delivery timely. Items arrived in perfect condition.

16. december 2024
hmv (UK) - Gateshead-logo

Besvarelse fra hmv (UK) - Gateshead

Hi Kay

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

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